Rated 3.7 out of 5 by 89
Rated 5.0 out of 5.0 by Toochie253 Friendly staff
Although I was only there one night I enjoyed the stay. the employees I encountered were very friendly.
August 19, 2013
Rated 2.0 out of 5.0 by KAH48 Physical Building and Furnishing is not up to Holiday Inn standards
We stayed at this hotel for 3 nights. We were placed in the "Terrace" section, which is a one story wing that is an old "drive up to the curb" type of motel. There is access through an internal hallway. You can tell it's old, and that the Holiday Inn people have tried to update it, but the rooms just didn't make the grade. The beds had "box springs" under the mattresses, and my wife suffers from vertigo easily. The beds shook with any motion at all, so that was difficult. My kids made them shake like jelly! The hardware, furniture and paint, in spite of that fact that you could tell they had tried to make it better, just isn't up to the Holiday Inn standard. I can't speak to the tower portion of the hotel, but from the outside architecture it also appeared old. When we drove up and saw the "terrace" portion on the way to check in, I prayed secretly that we wouldn't be placed there...but as luck would have it, we were. We were there in Louisville for a large convention, so there wasn't a chance we would get something else. It was a room and a bed, and we didn't spend a lot of time there, so that helped. Air conditioning worked well. Staff were very courteous, friendly and responsive. There was no recognition or gift for rewards members.
August 15, 2013
Rated 1.0 out of 5.0 by PTD2013 Tired
This place is TIRED. Very tired. I can't believe IHG allows it in it's system.
August 8, 2013
Rated 5.0 out of 5.0 by Zazu777 Convention in Louisville
The whole group was very disappointed that the catering/booking staff changed the rooms that we had contracted for. We were put in much smaller meeting rooms than had been agreed to and signed up for. It certainly made for an unpleasant experience, especially since the place was overrun by the dogs that took our assigned meeting rooms.
However, the staff could not have been more helpful or more gracious! Having the shuttle to take me places I need to go during my ten-day stay was just wonderful. The service was excellent from the bellmen to the manager, the desk staff and the resturant servers. The food was very good, especially the breakfast. The rooms were clean and attractive. I was disappointed that there were no provisions made for recycling. That really is the only drawback I have to the entire stay. Bath water was hot, ice was convenient, and stores were very close by. Pool and exercise room clean and well laid-out. Lobby and meeting areas attractive.
August 3, 2013
Rated 5.0 out of 5.0 by Horseyone Location of our rooms for easy access for our Greyhounds.
I must say it didn't start out well at the front desk when i was informed that we could get any connected rooms...but on the whole we loved the event, The food and the availablity of drinks was wonderful and service great. This was my first time at the Shamrock Festival and my group and I will certainly be back next year/
August 3, 2013
Rated 4.0 out of 5.0 by Mishmosh Comfortable \, not so great bathroom
The room was nice and the beds were surprisingly comfortable. The pillows were good as well. The only thing we (me and my room mate) had problems with. The bathroom ceiling was stained and did not look very nice. Also, when we would take a shower the floor would get SOPPY wet!!
August 1, 2013
Rated 5.0 out of 5.0 by Lisa40601 Nice room. Quiet.
Very comfortable and quiet stay. Very friendly and helpful staff.
July 31, 2013
Rated 4.0 out of 5.0 by gmartin22 Great Place to Stay
Love the old school charm. Large lobby, great indoor pool and wonderful morning buffet breakfast.
July 31, 2013
Rated 5.0 out of 5.0 by dg0472 Outstanding Staff
Can't really remember when I've been to a property where the entire staff was so professional yet so friendly. Service was outstanding. Great food in the restaurant. Pricing was competitive for what was served. The room was comfortable and while maintenance left a few issues here and there, the room and facility was clean. I'd gladly go back here.
July 15, 2013
Rated 5.0 out of 5.0 by Earl53 Great stay at the Holiday...Inn
I really enjoyed my stay at the Holiday Inn. I was very pleased to find out there was no charge for the internet. Awesome!
Things like this makes me want to come back again.
July 13, 2013
Rated 4.0 out of 5.0 by lishanld One of our favorite hotels and locations but...
The hotel has so many "kid" events that they do not give out utensils or bowls or plates for guests to eat their leftovers on. Our room was great and the hotel staff even let us put our things into a new room for a second night stay. However, the first night we had leftovers and I wanted to heat them up in the room and I couldn't get the gentlemen, around 6pm, to give us anything to eat them with. He was very rude, short, and very matter of fact "We don't have anything for guest s to use and you can go the the gas station and they'll give you some." Like I want to tromps to the gas station to get some utensils and plates/bowls after I have already settled into the room. I think if this is the hotel's policy then it needs to be stated in the information booklet that is in each room. Just because there are a lot of kid events shouldn't mean that the rest of the guests should be punished and not receive any. This was my favorite Holiday Inn or Express we have stayed in but not because of this no giving of utensils and eating vessels to hotel guests. Maybe make it known when making reservations that if you plan on having leftovers or eating in your room then you need to bring those items. Something! As big and nice of hotel that is in this location, this is totally wrong!!
July 5, 2013
Rated 5.0 out of 5.0 by RetiredCID1SG Comfortable
The room was comfortable but you could tell the building was old. The staff was friendly and helpful.
June 28, 2013
Rated 5.0 out of 5.0 by Chefld Great service, comfortable stay, and awesome staff!
I can't say enough about our stay at this location! We were greeted upon entering, our paperwork was already printed up, check in was quick, our room was clean and very comfortable, and the staff in the restaurant had incredible service for breakfast! Our bill was under the door and checkout was very easy. We will stay here again for sure!
June 25, 2013
Rated 4.0 out of 5.0 by flyboy767 Great for business trips
Have been staying here for several years when I am in town for business. The rooms had been renovated for several years but are still in good repair. HD tv's with fridge and micro make a stay of a few days nice also. Close by restaurants and Starbucks are nice but the hotel serves good food with a hotel bar allow you to stay close by if the weather is too bad outside.
Shuttle service to and from the airport or to local restaurants is nice.
June 23, 2013
Rated 2.0 out of 5.0 by JR970 Very Average
Waited ten minutes to check in at midnight. Room needed basic maintenance. Bed had the "hole in the middle" and was not very comfortable. A disappointing stay.
June 22, 2013
Rated 5.0 out of 5.0 by Robyn1234 Wonderful stay great hotel
The staff went out of their way to ensure that we got the connecting rooms that we requested. We even got a better rate than expected without asking which was a nice surprise. The rooms were clean and quiet no outside or even inside noise from other floors. The pool area was well kept and clean. The hotel is gorgeous. We will definitely stay again when back in Louisville.
June 20, 2013
Rated 5.0 out of 5.0 by IHGforlife Comfortable Stay
Great value for my stay. I was upgraded to a parlor suite, which was nice. The furniture was older in my suite, but the bed was comfortable. The cool/heat unit was an outdated unit and made a little noise when it came on and off. I will stay again at this location.
June 16, 2013
Rated 5.0 out of 5.0 by Grateful1056 Very Nice
i have stayed here several times and it fills my needs. It has a good location close to dining. The rooms are nice and the restaurant is good. Easy access to the Airport.
June 14, 2013
Rated 3.0 out of 5.0 by Awesomeme Very Surprised
I normally always stay in a Holiday Inn and rarely have any complaints. This stay I had some family members with me and was surprised at the room we ended up with. Perhaps if this stay had not been redeeming points it would not have been like this. I reserved a two bed room but was given a King bed; I realize I get an upgrade due to be a platinum member however I requested two beds because of how many people were going to be in the room. We were sent to two other rooms and ended up in a suite. Sounds nice right? The phones didn't work, the internet didn't work, we had to makes 3 trips downstairs for pillows(there were only two for 5 people) shampoo and towels. The room itself had stains on the wall and duct tape covering a hole in the ceiling. The floors were stained in the room and in the halls. If I had used cash to pay for this stay I would have asked for a refund.
June 5, 2013
Rated 5.0 out of 5.0 by run22 FOOD
iIwas there for a wedding and the food was excellent, the chef food was awsome , it was hot, presention was great,
June 3, 2013
Rated 5.0 out of 5.0 by SisterAct Guest Review
comfortable bed and very good service was given to us the whole weekend. The staff was friendly and knowledagable. The rooms were clean as well as the hotel and grounds. Enjoyed the many shopping areas available.
June 2, 2013
Rated 4.0 out of 5.0 by brig Almost Perfect Weekend
I choose your hotel because I have stayed there 5 times in the past and each time was wonderful. This time the woman tending the bar was horrible. She didn't have a name badge on Friday or Saturday night . She has an attitude and should be walked to the door. I have worked in that position before and I do know what all you have to deal with. Neither night was the bar that busy for someone to have to wait 15 mins to be acknowledged. Then to have to deal with her rolling her eyes and just plain rudeness. She walked away before we were thru ordering. I hope she is replaced before my next visit.
June 2, 2013
Rated 4.0 out of 5.0 by mgf42013 friendly front desk
We were up for the national archery tourn and the people in Kentucy are so nice. It made the stay wonderful. Only negitive was the food. Was not a fan of the buffet...scrambled eggs were like soup. We received a voucher for the buffet but was not worth the tip we left on table. The service was not that great in the resturant. The person that first came over to us disapeared and only came back when we were finishing up. But would stay again just go to the IHOP next door.
May 18, 2013
Rated 5.0 out of 5.0 by 72Challenger Great Location
I've stayed in at least half a dozen hotels in the Louisville area before i found this one. Location off interstate is 2nd to none, with most anything available within a few blocks. Great value, clean property, excellent kitchen-- which is a rare find. For business or leisure, this property is a hidden gem, And yes, this is a real review.
May 17, 2013
Rated 3.0 out of 5.0 by Boo2some Use to be one of my favorites
This hotel is generally where we stay when we go home to visit. However, we happened to be there the same weekend has a group of Archers from I assume around the country were in some sort of compitition. Teens and kids EVERYWHERE, so you know what that means...talking LOUD in the hall as though they were the only ones in the hotel, running up and down the halls. This was not our best visit, and it makes me want to consider another hotel.
May 15, 2013
Rated 2.0 out of 5.0 by bballfamily Horrible cleaning staff
My son threw up in our room and it took 5 hours for us to get new bedding and supplies to clean up the room. GROSS. And then when they changed the bedding the sheets had holes in them.
April 16, 2013
Rated 5.0 out of 5.0 by bolo44 RESTURANT
i had the special and it was the best ribeye i have ever had. the chef there is the best.
April 16, 2013
Rated 1.0 out of 5.0 by JBrady4 Dirty and Trashy
First room was dirty and not fully cleaned - got switched to another room that smelled like cigarettes and had a broken sleeper sofa with a stained mattress pad. Hotel had trash everywhere...in the elevators, on top of EMPTY vending machines, in the halls, etc. No towels at the pool so we had to use room towels and then request more. Glass and windows throughout the hotel and on elevator were filthy. Finally, beds were as hard as a brick and breakfast was old and nasty. Not a good experience.
April 12, 2013
Rated 5.0 out of 5.0 by Doc55 Food and Beverage: To receive and excellent rating, the bar would have to open somewhat earlier. Staff would need more vigilance.
Value: Due to the age of the property, there are some idiosyncracies that need to be corrected, such as the door taking quite some time to open after repeatedly using the card reader. That's frustating.
April 6, 2013
Rated 3.0 out of 5.0 by rjwatts Seen Better Days
Holiday Inn needs to invest some capital in this older building. My wife loved her room service the first morning! However when she placed an order the next day, they never showed! Also closed room service early rather then staying open the hours noted in the room booklets. I stay weekly in Holiday Inns so I'm not knocking it but it is a far cry from service at the other facilities.
March 22, 2013