Rated 3.7 out of 5 by 91
Rated 3.0 out of 5.0 by LeftyLew Elevators and pillows
One of only two elevators was out of order all week. The signs were written in magic marker and hung with scotch tape--very unprofessional.
The pillows were large and lumpy foam. Most chains now provide different types of pillows in each bed so that the guest can make a choice. Very Uncompfortable.
July 15, 2014
Rated 5.0 out of 5.0 by snore Recent stay
I have stayed at this hotel exclusively when I come to Louisville. It is very clean and the staff are very accomodating. I highly recommend this property for future lodging.
July 14, 2014
Rated 5.0 out of 5.0 by Rotorguy one of the best
Great place..friendly staff. Very clean and quiet.
July 9, 2014
Rated 4.0 out of 5.0 by Travler12345678 Great if you're a smoker
Nice property, but tends to smell of smoke, particularly in areas without good ventilation, like the bathrooms. If smelling like smoke in a non-smoking rooms bothers you, then you might want to find other accommodations. Otherwise, the staff is super friendly and place is close to several food options.
July 2, 2014
Rated 3.0 out of 5.0 by HeatherB44 Comfortable Nights Sleep Service needs improvement
Overall this is a great hotel for the money.
Comfortable beds and quiet. They never took my breakfast order off my door even though they brought a bill in the night. They also never picked up dirty room service trays throughout the night in hallway. I think the staff needs to be held more accountable and not be allowed to ignore those types of things. If they came down the hall to bring the bill, they should collect breakfast orders and old dinner trays at same time you would think....Furnishings are a bit dated for such a new hotel. Stains and burns in furniture were not expected when the rest of the room was so nice. I will say the room service food was excellent and priced well. Last item...when I asked for a late check out of one hour later than their normal time, I was told they couldn't possibly approve it that late. Normal check out was 12pm, I asked for 1PM. I don't think that is a DRASTIC difference but the front desk acted like it was, so don't expect late check out. Key Card didn't work first time so after lugging all my stuff to room then back to front desk wasn't wonderful either.
Bottom Line - Comfortable, Good Location, Priced right
June 25, 2014
Rated 4.0 out of 5.0 by Generic Nickname Comfortable bed
Rooms were clean and the beds were comfortable, no complaints for the staff they were OK. I loved the bacon that was included in the breakfast but it’s sort of sad you have to pay a different rate to get it.
The Channels didn't match the hotel printed Guide and they blinked in and out. The elevator is too slow and dings on every floor regardless if you are getting off or not and the stairs only open up to the outside and the key didn’t work to enter from the outside. The internet was awful, but to be fair 90% of the time the internet is awful at hotels.
At the time, the hotel was sold out.
June 23, 2014
Rated 3.0 out of 5.0 by JPatterson Decent hotel, area "questionable"
The hotel itself was fine, nothing exceptional, but nothing notably bad either. We had a "corner" room on the end of the building and our curtains didn't close very well, leaving us facing a very bright room when we are used to being able to keep it dark until we're ready. Also the room wouldn't cool down to a cool temperature, no matter what we set the thermostat on. It wasn't sweltering, it was just warmer than we like.
The area in which the hotel is located is a bit sketchy, and there were some questionable looking men loitering in the parking lot at all hours (my wife went out to smoke and felt she needed to stay close to the lobby door).
June 4, 2014
Rated 5.0 out of 5.0 by Mazhari35 Great service
Noise from airport & a factory on the backside are the only negative, however all in all it is my first choice in the airport area. The staff is very helpfull.
May 31, 2014