Rated 3.8 out of 5 by 118
Rated 2.0 out of 5.0 by JPayne Use some funds from room fees to buy a vacuum.
My recent stay at the Holiday Inn - Louisville Airport South:
1. When I walked in, I saw snack cracker crumbs on the floor. There was a portion of a cellophane wrapper still on the floor.
2. The hot water at the sink never got above a mildly luke cold temperature.
3. I pulled a towel out of the storage compartment under the sink to dry off with. I always start by drying my hair. When the towel wrapped around my head, it smelled so retched that it actually caused me to vomit.
4. The toilet required multiple flushes (even if I was just flushing after urinating!!)
Overall, that was the worst hotel stay I have ever had. It was just ridiculously bad.
October 3, 2013
Rated 3.0 out of 5.0 by chaggard Staff training
This hotel was very nice and accommodating. The staff is great. However, I believe the front desk staff needs to be more aware. I booked a room with breakfast for 2 and did not receive the vouchers for the breakfast.
September 24, 2013
Rated 5.0 out of 5.0 by KayC Convenient location. Smells clean
Happy with the cleanliness and courteous service of this Inn.
September 23, 2013
Rated 4.0 out of 5.0 by Thorny47 Stay for NQC
Although a little distance from the Expo Centre, with a rented car the trip was short and easy.
The room was comfortable and clean, but the 4:30 am jets took a couple of days to get used to as we were on the top floor.
The staff were friendly and helpful and replaced our faulty door lock promptly.
The laundry was small and could of had additional washers and dryers as others wanted to use it when we were using it.
Breakfast was excellent. We didn't use the dining room at other times. The ATM was helpful.
September 21, 2013
Rated 4.0 out of 5.0 by Gil714 Clean and Great dinner service in the Restaurant
Thanks for the clean and affordable stay, the staff is very accommodating and the Hotel is always clean and with a Friendly staff. I would definitely recommend this Hotel, it's also centrally located and not far from businesses or attractions.
September 4, 2013
Rated 4.0 out of 5.0 by Seroga working in louisville
good location, close to work, freeways, and the ariport
August 31, 2013
Rated 1.0 out of 5.0 by castman Dirty and Noisy Room
The first thing I noticed when entered the hotel was the musty "old attic" smell. I checked in to my room. At first appearance, the room was neat and clean. I got unpacked and trying to get my computer set up when I found 2 outlets by the desk did not function. The room was very noisy being next to Louisville Airport. At 3:30 AM, the UPS Cargo jets were very noisy while taking off. My first night when I turned down the sheets to go to bed, I noticed hairs, crumbs that resembled Cheetos, and brown stains all over the sheets. I called the front desk and found myself moving rooms at 9 PM. The room I moved too had an air conditioner unit that ran constantly, regardless of the temp entered. My second night was spent without internet service or TV from 4 PM until 9:30 PM due to an outage in the area. At the attached restaurant, there again was a stench of "old Attic smell". The food was overpriced and of low quality. The waitress could not remember what I ordered even though I was the only customer in the restaurant. Overall bad experience. I travel a lot during the week and I expect a room that is worth the money paid for it. This will probably be my last stay in a Holiday Inn Property.
August 27, 2013
Rated 5.0 out of 5.0 by chris2772 Great stay.. Great Staff
I didn't have a long stay but the lady at the reception desk was very personable and nice. Made me feel better after a long drive.
August 22, 2013
Rated 3.0 out of 5.0 by Andyontheroad Maintenance is a big issue here
There were a series of issues with my stay. One, the toilet in my hotel was broke. When I asked for the hotel staff to have someone go look at it the receptionist told me no one from maintenance was available.
I used the business center and there was a huge puddle of water on the floor, something in the building had been leaking leaving the business center a wet stinky mess.
To cap it all off I saw the desk staff give out a guests hotel room number to someone on the phone and I saw them issue a new room key without requesting ID. Scary.
August 22, 2013
Rated 5.0 out of 5.0 by Larryhotel111 Nice Hotel to stay
My company staff stay at this hotel every week and it great all the time. Nice, Clean and comfortable hotel. For me, location is great.
August 10, 2013
Rated 2.0 out of 5.0 by jwew Poor Service
My family had to move rooms 3 times in the middle of the night. Room AC units are old and did not work properly. We will not recommend this location to anyone.
August 6, 2013
Rated 2.0 out of 5.0 by mick65 Nice hotel, some services poor
Location, rooms size, bed comfort, wireless, tv channels and restaurant were very good. Wait staff in restaurant was responsive. Management was able to help us move into a room with two beds after our grandson joined us at the last minute, even though the hotel was sold out of rooms with two beds. The hotel had nice amenities.
On the down side, we left our room about 1 pm and upon returning at midnight our room was not made up. It was hot and we needed a shower and had to use towels from the morning that were still damp. After we went to bed, the air conditioner suddenly turned to a heater and blew out hot air. When it didn't correct itself we turned off the unit and were hot all night. In the morning, when I talked to the front desk staff, they made no effort to let me talk to management or even said they were sorry for the inconvenience. They were non-responsive and handed me the bill.
Additionally, when I was looking for something under the bed, I saw that the rug was filthy and hadn't been cleaned in months. Because of these reasons, I was less than satisfied with the stay.
July 21, 2013
Rated 5.0 out of 5.0 by Alan080166 Excellent Facility and Location
I stay at this Holiday Inn mainly for the location. Hotel is new and very clean. Staff is friendly and helpful. Sports bar is also great.
June 29, 2013
Rated 4.0 out of 5.0 by shocker13 Good location and excellent restaurant
I spent many weeks here this year on business travel. The attached restaurant served excellent food. Ask for Dawn or Trish and you will get stellar service. The morning buffet with Darla serving was excellent as well. Hotel is in fine condition with comfortable rooms. My own belief is that even numbered rooms (opposite the airport side) were quieter. Request a room ending in 04 (204, 304 etc.). Although close to the elevators they are extremely large and I did not hear much foot traffic or noise from the elevator which often happens with rooms located next to one. The location isn't the greatest, being so close to the airport but it has excellent access to the freeway system and many attractions are within a 20 minute drive.
June 27, 2013
Rated 2.0 out of 5.0 by DEBii Front Desk
I arrived at midnight after a long day of travel and there was no one at the front desk to check me in. I waited at least 15 minutes before the shuttle bus arrived only to find out the front desk person was also the shuttle bus driver. I was tired and angry. I did not receive a heart-felt apology or welcome to the hotel. Not what I am used to when I stay at Holiday Inn.
June 25, 2013
Rated 5.0 out of 5.0 by Holtz001 Nice Facility
Very nice hotel with sport style restaurant. Checking in was little slow but manager made it up with an extra breakfast coupons.
June 5, 2013
Rated 2.0 out of 5.0 by 87Sue45 Poor time
The wifi did not work even with the help of the staff. The wifi worked in the previous hotel and when we reached home. The previous guest left his dirty underwear in the drawer beneath the tv. There wasn't a television guide. The staff had an old guide which didn't match the channels. Every floor had a pop machine but no snack machines since the hotel had a problem with the pop machines and how they were filled. The floor lamp lacked a light bulb. Great morning breakfast!
May 23, 2013
Rated 4.0 out of 5.0 by rbrown0422 Good stay
I was treated well and professionally in a nice clean environment. "Hats off" to the staff and facility.
May 22, 2013
Rated 5.0 out of 5.0 by PrincessPoof77 Very Hospitable and Helpful
We made the reservation last minute through the Priority Club phone number and the staff was very welcoming and helpful. The property was modern and fresh looking in appearance and decor - clean and bright. The room, and bed were comfortable and pleasant. I especially appreciate the choice in pillows. Very nice experience.
May 21, 2013
Rated 5.0 out of 5.0 by JCOX1111 I Enjoyed my Stay
I have stayed at this Holiday Inn by Ford plant and enjoyed it every time. It has a nice sports bar and several other resaurants near by to eat for multiple night stay. Location is very good to Ford and UPS hubs.
May 19, 2013
Rated 5.0 out of 5.0 by Tinsley1111 Excellent Hotel
Having stayed at this facility no fewer than twice each year for three years, if nothing else one thing can be said for this establishement: consistency. From walking into this Holiday Inn's foyer to departure, a guest can expect great staff attitudes, clean rooms and decent proximity (within minutes for each# to University of Louisville, Kentucky Exposition Center, SDF #aka, Standiford Field or Louisville International Airport), multile major federal highways and restaurants as well as courteous and round-the-clock airport pickup and drop off. With the world's ninth-largest commercial "airline" fleet (UPS) based in Louisville, one can either experience that lesson during the early morning hours as tens of UPS jet-airplanes begin "rounds" or sleep peacefully, as is the case here. The smallest guest rooms are more than spacious for the average businesman, providing a desk, ergonomic desk chair and having excellent Internet access. And only hotel by airport with a great basketball court.
May 2, 2013
Rated 5.0 out of 5.0 by pilot999999 Good business hotel
Close to airport with good van service, Food service is very good
April 27, 2013
Rated 5.0 out of 5.0 by mike111111 Great Hotel with Bar
Not only this hotel is good but the Sporting news grill and bar is awesome. Food and service is great. Also basketball court is a big plus for business people like us.........
April 27, 2013
Rated 4.0 out of 5.0 by Charley11 Bathtubs need attention
I have been staying there since it was new. The bathtubs have designed rough areas on the bottom of the tub to minimize slipping. These are now black from accumulated dirt and the tub is white. All the tubs in the rooms I stayed are dirty. They need cleaning.
April 26, 2013
Rated 1.0 out of 5.0 by drf123 Stuck in a smoking room
Reserved a non-smoking room, got put into a smoking room. Asked the front desk why and was told the manager moved some people around and there was nothing they could do. Didn't offer anything.
April 22, 2013
Rated 5.0 out of 5.0 by Waldo1535 Excellent Service
New facility. Great amenities. Great service. Will be back.
April 21, 2013
Rated 5.0 out of 5.0 by HoteltoStay Great Place to stay
My company staff stay at this location every week and it is great hotel for business people. Bar and grill is just perfect to relax after work. Also basket ball court to a big plus.
April 19, 2013
Rated 5.0 out of 5.0 by BigBoredieselguy Excellent service, even during the busiest times.
I work for a company that has reserved a block of rooms with this Holiday Inn for the last 3 years. We journey down to Louisville for our industry's largest trade show, the Mid America Truck Show. This event draws in thousands of people and all the hotels in the area are booked solid. The Holiday Inn Airport South is no exception, but the hotel continues to provide excellent customer service, even during this challenging time for them.
We had the opportunity to move a bit closer to our trade show exhibit hall this year but chose to stay with the Holiday Inn because of the way they take care of their customers. They also have a great restaurant attached to the hotel. The food is great, reasonably priced and makes quick dining a breeze.
Our team also utitlized their conference room amenities this year and were provided great service when the meeting went longer than we thought, and the restaurant served us in our conference room! THANKS MUCH.
I would like to give a shout out to June, the general manager and Dawn, restaurant manager. They both went above and beyond to make sure our stay was comfortable and my team was well fed!!
I would highly recommend this hotel/restaurant to anyone staying in the area.
April 2, 2013
Rated 5.0 out of 5.0 by LTURNER1 LTurner1
Great hotel and location. We stayed during a convention and dispite of being so busy, this hotel hotel has one of the best service. We will be back next year.......
March 24, 2013
Rated 4.0 out of 5.0 by Zeus9813 Maintenance Slow to respond
Had an issue with the shower curtain rod, addressed front desk staff twice to get it fixed.
March 21, 2013