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Rated 3.6 out of 5 by 155 reviewers.
Rated 1.0 out of 5.0 by Front Desk staff was only redeeming factor. I travel a lot for my job, I have stayed at great properties and horrible properties but unfortunately none as bad as this. I will give credit that the Front Desk staff was great, and the bar food was decent, beyond that my experience was horrible. I check in after working a 12 hour day, a 3 hour flight and just wanted to get to my room. The first room was scheduled to be a smoker room, which was quickly fixed. I head up to the second room, ready to drop my stuff off and grab a bite to eat. Upon entering I realized that housekeeping never did their job, the sheets were stripped, and that was all they decided to do. So I go down to the front desk, staff is wonderful, they switch me out rooms to a King with a sofa bed, I enter that room and there was no sofa bed. I return back down to the front desk, and get another room, this one had everything I needed... Grabbed a bite to eat, the food was ok, might have been better if I was already disappointed, or tired. Was informed that the manager would reach out to me to discuss my stay. 5 days later I still have not heard from him. I would not recommend this hotel to anyone, unless you don't care about multiple issues in getting a room and management lack of caring. As I said the only redeeming factor of my entire experience of the hotel was the Front Desk clerk that tried to make things right. May 13, 2015
Rated 5.0 out of 5.0 by Exceptional service Excellent staff and service! From the time we arrived in the lobby to the time we checked out, all staff that we encountered was exceptional. Would stay there again and recommend. May 12, 2015
Rated 5.0 out of 5.0 by Great Stay! Great Stay at hotel. I was impressed with the food. It was really good and was reasonable on price. Thanks for a great stay. May 11, 2015
Rated 5.0 out of 5.0 by Nice Hotel but not the best area The hotel was very nice. The staff were extremely helpful. But, the hotel is located in an older part of town. The location is convenient if you are planning to go to Churchill Downs. If you are spending time downtown, the hotel is about 15 minutes away using the highway. If I were to return to the area, I will probably look for a hotel downtown due to the location of the property. May 5, 2015
Rated 5.0 out of 5.0 by Travel - Road Race easy check in check out, walking distance to stores as needed, short drive from down town Louisville. John May 5, 2015
Rated 1.0 out of 5.0 by Very disapointing! No room service, dirty toilets, too expensive and a very disapointing breakfst for 10 bucks... May 4, 2015
Rated 5.0 out of 5.0 by Tim Ms. Pat is the sweetest person you will ever meet, she is just as kind and humble as if she was your Grandmother. Also the rest of the staff goes out of their way to make you feel welcome. April 20, 2015
Rated 1.0 out of 5.0 by No more Holiday Inns I stayed because someone else had chosen this hotel. Definitely overpriced for the facilities. Train wakes you up at 2:30 and 5:30 a.m. and I know the hotel cannot do anything about that, but my room was dirty. The lights did not work, and the heating/cooling system sounded like a garbage truck when it kicked on. April 20, 2015
  • 2015-05-21T11:08:19.801-05:00
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