Rated 2.5 out of 5 by 10
Rated 1.0 out of 5.0 by rlbbear1967 Horrible layout. no outlets
I checked in. I am a priority club gold elite. went to room and due to late hour dashed to get something to eat. When came back tired. but needing to work. Only one visible outlet on table in an old three way lamp with florescent bulb. Plugs are behind the bed. king size and in the middle. No place to plug in laptop and phone to charge. Had to leave phone on desk across the room. Then off to bed. Mattress was sunken in the middle. rough night of sleep. back sore. the down to checkout. Asked for final bill. its not final till later in day. Then manager asked how my stay was. stressed my dis satisfaction and she walked away. nothing nada zilch. will not stay here again.
June 15, 2013
Rated 1.0 out of 5.0 2nd review without a response
This is the 2nd time I have complained and the 4th time I have tried to contact the manager at this property. I am a Priority Club member and stay in a IHG property over 100 nights a year. Tried to iron a pair of slacks and there was something plastic that bled all over my khaki pants. When I complained at the front desk I was told the manager was busy but he would call me. That was 3 weeks ago!! This hotel is a joke!!
May 31, 2013
Rated 2.0 out of 5.0 by Buckeye13 Poor Service
Being a Platinum member I see a lot of IHG properties. I arrived around 4:30pm (check in at 3pm) and was told that it would be another hour for my room to be ready. I informed them that was not acceptable. They decided to put me into another room but I still had to wait 20 minutes. This is totally unacceptable. The next morning I did not receive my bill at my room. No problem I'll just get it on my way out. WRONG... I then had to wait another 20 minutes for the front desk person to decide I had waited long enough to get my bill. He kept fooling with other reservations that were in a folder. Pretty bad that I had to tell him that I had a business appointment and I needed my receipt now. I will NEVER stay or recommend this Holiday Inn to anyone!
May 20, 2013
Rated 4.0 out of 5.0 by patisadriver nice rooms
i would stay here again real good service and the staff was excellent
April 11, 2013
Rated 5.0 out of 5.0 by BJ74 Most comfortable bed in a hotel
We stayed 4 day and everything was wonderful
All the front desk staff was more than helpful. Went out of their way to take care of our every need. The bed was comfortable . The room was clean. Food in restaurant was good.
I was disappointed we did not have a microwave and Mini-refrigerator in the room.
February 18, 2013
Rated 2.0 out of 5.0 by BFell Could be better...
While this property was clean, the front desk was less than hospitable, not one smile...
To find an electrical outlet was a scavenger hunt. The outdated lamps could solve this problem rather easily.
If you want ice for your room, hopefully you are on the 4th floor.
One of our beds seemed to have a "pot hole" in it.
This property was ok if just passing through. For a stay longer than 8 hours, I'm sure there are better properties rather close by.
February 15, 2013
Rated 2.0 out of 5.0 by cheezdogger Suite upgrade
Because of my Platinum status, I was upgraded to a suite. Attached is a picture of the couch. Two big holes on the seat cushions and a black mark on the back cushion. I couldn't even sit on it. What a dump of a room.
December 15, 2012
Rated 5.0 out of 5.0 by joyman Great Stay
Very nice Holiday Inn! Easy to find! Very friendly staff! I will stay here the next time I am traveling through Louisville!
December 14, 2012