Rated 3.2 out of 5 by 45
Rated 4.0 out of 5.0 by kjf1220 good overall stay
Stay at Louisville holiday inn was adequate. More healthier options for breakfast would be nice and only improvement of mention to be made. Will stay at holiday inn in the future.
February 20, 2014
Rated 1.0 out of 5.0 by Miserable Experience Bad Experience
I made my reservation on 10/30/13 and went to check in on 2/11/14. They did not have a room and then I waited over 30 minutes while the front desk clerk and maintenance argued why they should try to open a room they could not open earlier. When I got a room the heat did not work. I left and went to the Seelbach Hilton downtown. I was assured my card would not be charged and the GM Will promised he would add points. Today is 2/18 a week later and there is still a pending charge on my card and 0 points have been added. I am a platinum member and spend several thousands a year staying at IHG hotels. I will never book a reservation with this hotel again!!
February 18, 2014
Rated 3.0 out of 5.0 by TwoThirtyTipsDCom Excellent Banquet Staff -Thanks Kathy
Pros- Loved Kathy and her banquets team for a meeting we had.
Cons- As a Platinum priority club member who is associated with a company that does a lot of seminar business at the hotel, I felt a very inconvenienced that I had to use my car as a refrigerator and the lobby microwave or be charged for them. I've never had that at a Holiday Inn.
It was also very uncomfortable to have to go back to the front desk to ask for the Platinum perks. Very uncomfortable.
February 9, 2014
Rated 4.0 out of 5.0 by StuJ Business travel
Decent hotel for a night. Convenient location. Business travel hotel.
February 6, 2014
Rated 3.0 out of 5.0 by CharlieD51 Need receipt
I still need a receipt for this stay. The power was out when I left and they where going to email me a receipt but they have not sent it. Also when I checked in the first room that I was given had not been cleaned. They did give me another room but I was just wondering how this could happen in a hotel of this caliber. I also would have liked to have had a mini fridge in the room. Thanks for your time and if possible I would like a receipt.
February 5, 2014
Rated 5.0 out of 5.0 by Dr. T I enjoyed my stay
This particular property was located near major highways and intersections that made traveling to Louisville, KY for the first time easy. The staff were friendly and hospitable. I would certainly stay there again.
January 24, 2014
Rated 3.0 out of 5.0 by Moondog21 Not too bad
Overall OK. The couch had a hole burned in it and it was a non-smoking room. I would expect a couch to be replaced as soon as something like that happened. I did not report it to the staff as the maid must have seen it many times and if they had not replaced it by now they probably didn't care.
December 27, 2013
Rated 5.0 out of 5.0 by Trish30 Great staff
I am writing this review to recognize one of the staff members at this hotel. My husband and I spent two nights here and each morning had breakfast at the hotel buffet. I watched, Pat, the waitress that was working both days as she took care of the guests. It was such a refreshing experience to see someone who appreciated her job and genuinely cared if the job was done well. She spoke with all the guests and made sure that the buffet was full and kept clean. I just want to say thank you to Pat for making our stay so pleasant.
December 21, 2013