Rated 3.6 out of 5 by 123
Rated 2.0 out of 5.0 by KJWR Bad Cleanliness
The room wasn't clean..found women's panties..a phone charger...couch was a filthy mess..NASTY! Room didn't get cleaned after the first night...
January 21, 2015
Rated 3.0 out of 5.0 by vvvvvvv Very uncomfortable bed
The beds in the room were very uncomfortable!!! There were very obvious springs that were poking into our backs on both beds. We hardly slept at all the entire night. Terrible stay.
January 20, 2015
Rated 1.0 out of 5.0 by visitorlasttime Old and dirty
Room 223 ...stay far away. This was one of the worst rooms I've ever checked into. Filthy and bathroom tub had some sort of issue that allowed water to pool up under the surface of the bottom of the tub. It created a stinking mess and no way housekeeping shouldn't have noticed it and closed that room until maintenance could fix it. I arrived after 12:30 am and just wanted to get unpacked and get some sleep, but instead had to repack so I could switch rooms.
January 17, 2015
Rated 4.0 out of 5.0 by prpdawg Great staff
The Staff got me a extension cord for my Sleep apnea machine. They also brought a mini fridge to my room. The hotel is older but well kept.
January 5, 2015
Rated 2.0 out of 5.0 by unhappy platinum Not what I expected, slow breakfast
Most HI brand motels I have visited have been excellent. This one is not. The room was okay, but not exceptional. My biggest complaint was breakfast. Seated in the breakfast area, it took nearly 45 minutes to get food. This was not the fault of the waitress, who was working her butt off. I'm not sure she was not also doing the cooking. They need to hire enough staff to meet the needs of guests!! We were nearly ready to walk out when food finally came, but we had to gulp it down. I did receive breakfast voucher as a platinum member. Very poor management for a Holiday Inn motel. I was not sent the usual email asking for my review. Had to go to my account to enter review. I'll look elsewhere the next time I'm in Louisville.
December 7, 2014
Rated 3.0 out of 5.0 by Bywayz OK Facility, But Several Problems
Not a star in the HI system, I'm afraid. Property shows wear and really needed better daily cleaning -- entry lobby and elevators were quite dirty. Staff were pleasant, but I ran into problems ranging from being sent to a dirty/occupied room to no clock anywhere in the room. Was there two nights -- couldn't find a clock until 30 minutes before I was checking out at 8 AM!
On the plus side, the breakfast buffet was good, and the bedding was comfortable. Internet was fine, too.
December 5, 2014
Rated 3.0 out of 5.0 by rj1023333 Louisville stay
probably wont go back - staff was cold and not attentive, no soap in room, did not recognize my IHG rewards program (which is not that big of deal) and had to check out rather than bill under door. When you stay out a lot
December 4, 2014
Rated 3.0 out of 5.0 by bunny rabbit charged us for breakfast
Typical Holiday Inn. Only complaint that i have is that ALL HOLIDAY INNS that we have ever stayed at have "free complimentary breakfast". We were told that they had the breakfast, and the next morning after we had our plates we were told there was a charge and it was not cheap.
November 21, 2014