Rated 3.6 out of 5 by 119
Rated 2.0 out of 5.0 by unhappy platinum Not what I expected, slow breakfast
Most HI brand motels I have visited have been excellent. This one is not. The room was okay, but not exceptional. My biggest complaint was breakfast. Seated in the breakfast area, it took nearly 45 minutes to get food. This was not the fault of the waitress, who was working her butt off. I'm not sure she was not also doing the cooking. They need to hire enough staff to meet the needs of guests!! We were nearly ready to walk out when food finally came, but we had to gulp it down. I did receive breakfast voucher as a platinum member. Very poor management for a Holiday Inn motel. I was not sent the usual email asking for my review. Had to go to my account to enter review. I'll look elsewhere the next time I'm in Louisville.
December 7, 2014
Rated 3.0 out of 5.0 by Bywayz OK Facility, But Several Problems
Not a star in the HI system, I'm afraid. Property shows wear and really needed better daily cleaning -- entry lobby and elevators were quite dirty. Staff were pleasant, but I ran into problems ranging from being sent to a dirty/occupied room to no clock anywhere in the room. Was there two nights -- couldn't find a clock until 30 minutes before I was checking out at 8 AM!
On the plus side, the breakfast buffet was good, and the bedding was comfortable. Internet was fine, too.
December 5, 2014
Rated 3.0 out of 5.0 by rj1023333 Louisville stay
probably wont go back - staff was cold and not attentive, no soap in room, did not recognize my IHG rewards program (which is not that big of deal) and had to check out rather than bill under door. When you stay out a lot
December 4, 2014