Rated 3.7 out of 5 by 83
Rated 5.0 out of 5.0 by Grandi32 Great stay
We stay at this location often because of the great service, cleanliness, comfort. Also it is close to things we will be doing.
A winter storm came in and roads were bad. I got a bad sore throat and no OTC meds are anything. I went to the desk and asked if they could find me some salt (for a gargle) they went to kitchen and got it. The staff was prepared to stay over if storm got worse. They provided us with hot coffee and wonderful food.
December 1, 2013
Rated 5.0 out of 5.0 by Mikedlo1 Good Experience
Staff was exceptionally helpful and friendly. Everything about my stay was very nice.
November 26, 2013
Rated 5.0 out of 5.0 by CDD23 Comfortable bed and pillows.
Staff very friendly and willing to meet any and all needs (refridge and microwave) for our room. Always stay at this location when we visit Lubbock. Have tried a different Holiday Inn in Lubbock and didn't like it too much. I'm very picky about where I stay and need my bathroom CLEAN!!!
November 21, 2013
Rated 5.0 out of 5.0 by Granbury58 Nice room!! Great Staff!
The room was huge and bed was comfortable! The restraunt had a great breakfast and very friendly hostess and cook. The front desk was very nice also. Would definitely stay again!
November 19, 2013
Rated 5.0 out of 5.0 by ang57 Holiday Inn comes through again!
I rented the room for my son who was visiting Lubbock for a Texas Tech football game. He told me about problems with the shower in the room and that you moved him to a suite to resolve the problem. Holiday Inn always takes care of me and I really appreciate the fact that you used the same level of care with my son. He had a great football weekend as a result of your hospitality! Thanks Holiday Inn!
November 16, 2013
Rated 2.0 out of 5.0 by cheryllalto Cheryll Alto
The hotel did not have hot water. When I called the front desk the problem seemed to be the hotel was full!?? If you can not accomodate a full hotel, why book it. The front desk was polite but had no way to get hot water. I paid $225.00 for a bed only that smelt like smoke from smokers in the room before me. Never again
November 13, 2013
Rated 1.0 out of 5.0 by Kymberly Highly unimpressed.
Not my first stay at a Holiday Inn. Was extremely disappointed in many aspects of this location. I didnt get to choose where I stayed because this was a group meeting and our area host booked our rooms for us. The layout of the hotel was extremely strange, and more than just outdated. I felt like we were walking into an episode of "That 60s Show". The rooms had floor to ceiling glass on the wall facing the hallway...where all the other guests are walking by your room, but no outside windows. There were plenty of lamps in the room, but it seemed the bulbs were all 20 watt as the room was very dark even with all of them on, and with no outside windows to bring in any more light it was a dreary place to be, and hard to get any work done in there. After our first night the room was not serviced the next day, and this was the consensus among our entire group. In fact, when we asked the staff about servicing the rooms on Saturday we were informed that they would be finishing the rooms of all the people who were staying there for the Texas Tech game before any other rooms, even though all of those people were off site at the game and we were on site in a meeting room and would be back to our rooms first. The majority of the staff were very friendly, and helpful. The staff at the restaurant during breakfast was especially so. Food was average, honestly... not bad, but nothing to rave about. The bar staff was hit or miss on the service, and they didnt know what half the liquors in the bar were, nor how to use them. One of them admitted it was her first day there, and that she hasnt ever bartended before...yet there she was the only one on duty. Wifi seemed acceptable, but the access code was very long. When we were served lunch during the meeting on Friday they brought in a tray of meats, and one of cheese (generic, packaged) and condiments. The bread was brought in and put upon the table in the bags it comes in from the grocery store, and a couple of them were already half empty. This experience, along with the rest of the foods catered into our meeting room, was odd. Especially for a place that boasts of a "Sales and Catering" department, and houses these people in a rather large office area with a big sign. They also served that lunch right IN the meeting room, rather than in a separate room, or in the MASSIVE empty space right outside the meeting room, that even had tables and such already set up and where we wouldnt have been trying to eat while not getting anything on our paperwork, displays, or laptops. I expected more. At least for the bread to be removed from the half-empty bags and presented on a platter of some kind so that it would appear someone had actually cared for what people might think of their department. The "exercise room" was sparse, and half the equipment in there didnt work, or was broken down to the point that it couldnt be used for fear of hurting yourself.
All in all if we are needing to go back to Lubbock in the future, and our host secures this particular location again...I will not be staying there. I would rather be somewhere else and have to commute to the meeting site each day than to be this uncomfortable again.
November 12, 2013
Rated 2.0 out of 5.0 by dprice Needs upgrades
Compared to other IHG properties this property is very outdated and dirty. Our room had several stains in the carpet and the water didn't get very hot. Overall just very low grade compared to other IHG properties.
November 6, 2013