Rated 4.4 out of 5 by 149
Rated 5.0 out of 5.0 by BJ/HB Alles Prima
Sehr gutes Abendessen, gutes Bett, Badezimmer i.O, nur der Safe auf dem Zimmer fehlt
April 25, 2016
Rated 4.0 out of 5.0 by Fahrradpilot Schönes, ruhiges Zimmer
Ein schönes, ruhiges Zimmer, keine Minibar, Bar öffnet erst um 17:00 Uhr, Versorgung deshalb nur über Lobby.
April 18, 2016
Rated 1.0 out of 5.0 by Prosiaczeq Bad experience
Me and my husband stayed at this hotel on October 14, 2015. When we arrived there were two ladies at the front desk. None of them greeted us. When I approached the front desk and started saying something, one of them pointed her hand at me, saying in a very unfriendly manner: "Wait". The other lady handled our check in. She wasn't friendly either. She didn't smile nor she greeted us in any way (forget about: thank you for being an IHG member). She suddenly told me that our reservation was for only one person and I had to pay extra 20 euros. It was a surprise to us. First of all, we were sure we booked a double room and second of all, why would they charge us 20 euros more for an extra person when the room was for up to 3 people (that's what was on IHG website). We asked to double check it in their system but she was unable to do so. She told us to show us the proof of the reservation but we didn't have internet access so we couldn't do that at the time of check in. What system are they using that they couldn't check a reservation?
We went to our room and checked the reservation. Of course,we were right: we booked a room for up to 3 people and the price was the same no matter if there was one person or 3 people in that room. We went to the front desk and told them about their mistake. I felt very uncomfortable. I felt I was being accused of something.
Another annoying thing was the fact that there was no internet in the room at all. Fast internet access is a standard nowadays in every hotel.
I would definitely stay at a different hotel next time I am in Lubeck. This one was just an average hotel, expensive, with no internet, basic room and unfriendly staff.
I would not recommend it to anyone.
April 15, 2016