Rated 2.9 out of 5 by 15
Rated 5.0 out of 5.0 by Amikam Holiday inn lugano center
Great hotel. Excellent staff. Delicious food
And rest room.
December 7, 2013
Rated 1.0 out of 5.0 by woktan unangemessener Service
Obwohl Ankunft nach 14 Uhr war das Zimmer nicht gereinigt,
WiFi wird angepriesen - ist aber im Zimmer nicht verfügbar,
Mir wurde zugesagt den Lan Anschluss kostenlos zu nutzen, wurde aber beim Auschecken berechnet, später storniert,
Obwohl Buchung incl. Frühstück wurde mir das Frühstück auf der Rechnung berechnet, aber nachträglich storniert,
Zimmer war sehr angenehm, Frühstück durchschnittlich,
gesamter Eindruck eher enttäuschend,
November 26, 2013
Rated 3.0 out of 5.0 by kgu1 price is a bit high
Staff should be better trained they were some kind of impolite. hotel is ok but for the price you pay it is somewhat overrated.
October 20, 2013
Rated 5.0 out of 5.0 by Sgrega Holiday Stop Over
Used this Hotel on route to and from Italy. As elsewhere in Switzerland the town is expensive, but the Hotel is well worth a visit, great location, great staff. Incredible views from Rooftop terrace / Pool. As a stop over we didn't make full use of all the facilities, but loads to offer.
September 22, 2013
Rated 3.0 out of 5.0 by macca208 poor breakfast
hotel as per usual Holiday Inn standards, but the breakfast was way below what I normally expect to see in this hotel. Its a pity because the rest if perfectly fine.
September 13, 2013
Rated 3.0 out of 5.0 by AMBI Nice hotel to stay
Hotel location is good. Short walk to Lagoon and about 10 to 15 minute of refreshing walk by lake side till city center. Also, the connection by public transportation to city center and train station is very convenient.
The rooms are comfortable very clean, reasonably sized with suitable amenities. Nice furniture and decoration style.
Breakfast buffet variety is reasonable and the dining hall clean and comfortable.
The hotel staff are supportive.
However, missing the Arabic TV Channels specially for such an international Hotel brand as Holiday inn. I have mentioned this comment to hotel reception for consideration.
Overall I recommend this hotel for a stay.
September 11, 2013
Rated 2.0 out of 5.0 by maurice58 Holiday venue?
Having read many poor reviews for the hotel, posted over a long period I still booked the hotel for a two night stay at the end of my holiday. I'm afarid to say I wasn't impressed, the modernisation is still ongoing, although I didn't spot any workmen on site. My room and I'll mention it 614, is the odd shaped room on the 6th floor, bit like a dog leg, it had faults and you must temper this with its end use. A lack of space to store clothes, both shelves and cupboard space. I'm a party of two, most of our items stayed in the suitcase, the plug in the bath was broken, the hairdrier fell to pieces, the airconditioning failed to reduce the temperature the first night and so I complained the second and after the night porter came and cleaned the filter, which was absolutley clogged, it worked fine, He also replaced the crockery which was dirty from the first night.
About the room design, in front of the main window are two decorative glass panels which if you are like me become a headrest when sitting on the bed reading, it didn't feel safe. The workstation had a peculiar metal sculpture on it passing from the ceilling to the floor which with a TV on there as well left no workspace. I think they are trying too hard in this room, add more storage, update the bathroom and then it works for a holiday room. I caught a glimpse of another on the same floor, modernised bathroom, with brilliant walk in shower, workstation with sculpture and tv positioned to allow adequate use of the workstation, perhaps lacking on storage space again. My recommendation would be to avoid this room, 614, and maybe others like it on the other floors until the hotel can confirm that the bathroom is updated.
Breakfast when compared to one in an HI Express taken in the same country the same week was poor, especially as we had to pay. we only used it one time.
Now a positive, there has to be at least one, the reception staff were friendly, and very helpful with advice on what to do on our stay in the resort, and the night porter very effective,
Would I recommend the hotel, yes for occasional business use, no for holiday vaction, the hotel is often part of the holiday experience and was certainly a dissapoinment for my wife.
September 9, 2013
Rated 2.0 out of 5.0 Rewards club
Why i didn't get my rewards point,
I have no much to say but i think
I like lugano so much
September 2, 2013