Rated 3.7 out of 5 by 44
Rated 3.0 out of 5.0 by wfh48 Handicapped Assist Room
We found the overall experience with the Lumberton, NC HI Express property acceptable. My wife and I were disappointed in the layout of the bathroom in that there was very limited vanity space in the room. It seems that all the emphasis was on the walk/roll in shower accommodation (certainly a necessity for my medical limitations); however, the overall bathroom area was difficult to use; and, had virtually no usable vanity counter space at all.
This is getting "picky"; however, "real" coffee cups and anything other than the clear plastic and very "not user friendly" drinking cups would have been a nice touch!
November 29, 2013
Rated 4.0 out of 5.0 by fancyman1414 quiet
Comfortable bed and quiet. Has a Denny's restaurant and with discount coupon from hotel a good deal. Windows are old and hard to see thru, need replaced. Other than that, a nice place to stay.
October 29, 2013
Rated 1.0 out of 5.0 by Will53 Bad Dreams
Alot left to be desired. Room promised was NOT available at check in. Once in room, television was defective and the room ceiling light at the entrance was burned out. The light on the lamp/night stand closest to the radio was also burned out.
The front desk clerk was NOT responsive to my room issues with the offer of me moving to another room that was not to my desire.
Front desk clerk advised me that Maintenance was gone for the day
(3:00 pm) Really ?
There was no offer of a "comp" stay or even a discount.
THIS WAS UNACCEPTABLE. No customer service what so ever!!
On top of this, I requested small meeting space to meet with a prospective employee of my company. The meeting room had been booked by another party. However, this party agreed to permit me to meet in this room at since he had already paid for such. The coordinator for this room (Diane) did not like this situation at all but "reluctantly" agreed to it making me well aware that she was doing this as a favor to me and had nothing at all to do with the gentleman whom had already paid for the room and agreed to let me use it on his "nickel". Diane kept reminding me that this was NOT a hotel controlled room and and was under a separate agreement with another managing partner.
Cannot believe the disgusting manner in which I was treated.
I am a "Platinum Plus Priority Club" member with over 300,000 points. At this hotel, I am just just another paying "sucker".
October 27, 2013
Rated 3.0 out of 5.0 by JustinP315 Dissapointing as of lately
I've had the chance to stay at this hotel multiple times the past few years due to work in the area. I feel that every time I visit I receive different reception. As a Platinum Elite member I stay at a lot of different hotels during my travels and can honestly say that being a platinum member should have it's benefits. I do not feel that it is a value staying at this hotel.
I also have a large issue with being directly billed through my employer. Every time I have a reservation set up for direct bill, I receive problems at the front desk when I check in. This is a big inconvenience when you have been traveling for the majority of the day. Not only do I feel that my first impression on the staff has gone down hill, I usually receive some kind of attitude when checking in.
The only reason I've continued stay at this hotel is due to the locality of my work. I honestly wish their was a Holiday Inn Express or someone else who would accept my business without issues.
October 16, 2013
Rated 5.0 out of 5.0 by Snowcat Nice place to stay.
I recently stayed for just one night overnight and have only positive things to say. It is very easy to find and is located near restaurants and shopping. The staff is very friendly and helpful. The room was spacious and clean and I appreciated having the refrigerator and microwave. The bed was comfortable and I had no problem getting to sleep. The Denny's served up a great breakfast in the morning and gave me a complimentary coffee to go.
October 15, 2013
Rated 5.0 out of 5.0 by 33Pat Great location along I-95
Everything about this Holiday Inn was excellent: staff, room, service, location. I recommend it highly.
October 14, 2013
Rated 5.0 out of 5.0 by Lurch9 Holiday Inn, Lumberton, NC
Great stay. I will be going back this week for 3 days. Wonderful staff and a super location.
October 6, 2013
Rated 4.0 out of 5.0 by srevol Lumberton stay
Hotel is great for the cost and area. Very accessible and quiet for resting.
September 23, 2013