Rated 3.7 out of 5 by 44
Rated 5.0 out of 5.0 by ymarquez29 clean room and comfortable and safe
I booked online. Once I arrived in town for a family reunion a family member asked where I was staying. I mentioned the Holiday Inn in Lumberton across from Walmart. They warned me of car break ends. So when I went to check in I mentioned this to the check-in staff and they reassured me that its safe. However past reports of some vandalism in work vehicles.. people leaving tools on trucks. Staff informed me that just to use good judgement about not leaving valueables in plain sight and this is in any area of Robeson County. Staff also advised me where to park in well lighted area. So we had no challenges.. our stay was great and our car was safe the next morning. We ate breakfast in the diner on site,, food and service was great and I would stay here again.
September 23, 2013
Rated 5.0 out of 5.0 Great Overall Experience
We started by calling this hotel while driving on I-95, speaking with someone at the hotel (not a call center). She helped us with every question, and made my girlfriend comfortable with the credit card process (something she hates to do).
The check-in was effortless, with a friendly front desk person, who answered all of our questions, including the hours and phone number of the Outback Steakhouse next door.
The room was clean, didn't smell and the air conditioning worked well.
The bathroom was very clean, and didn't seem old or out of date.
In the morning, we got breakfast and left thinking that we would stay there again.
September 18, 2013
Rated 5.0 out of 5.0 by BeachHopper2 Fabulous Accomodations!
Whatever you are doing keep up the good work! Both hotels in Wilmington and Lumberton were 5 star!
September 9, 2013
Rated 4.0 out of 5.0 by Geo47 Best hotel bed ever
The hotel was very close to highway, the pride was great and the hotel was clean . It is what you want in a hotel . My one and only comment is that they have way to much furniture in the room, the rooms are compact to start with and when you add a ten foot run of furniture the room becomes tight . Perhaps they can scale down the desk, it is a full size writing desk. Or combine the television cabinet with the microwave and fridge cabinet
August 28, 2013
Rated 5.0 out of 5.0 by Jones10012 Excellent hotel
I felt safe and enjoyed my stay at this hotel. Staff was great and service was excellent.
August 21, 2013
Rated 4.0 out of 5.0 by bogart281 Elderly overnight
Fine place to stay. The ground floor I requested was great and clean. Staff was helpful and I enjoyed the Denny's which made things more relaxed. Restfull nights sleep. Thanks to all the staff.
August 18, 2013
Rated 5.0 out of 5.0 by NicM r-t from NY to Fla
Exceptional stay with clean ambiance, good Wi-Fi and great pool area. Off and on Interstate 95 both ways. If it weren't for a multicolored spider with long legs on the curtain and my wife's strong shoe action to remove the insect, it would have been a perfect stay. Thinking of it, the spider gave its own NC ambiance to our stay. Thank you!.
August 15, 2013
Rated 3.0 out of 5.0 by Disneybound5 Nice stop over
First time staying at this hotel for our usual stop over on our way to florida. I have to say It was a pleasant experience . Rooms were nice and clean and fairly updated . There is also a Denny's located in the hotel which was nice for breakfast. Will definitely stay here again.
August 6, 2013
Rated 4.0 out of 5.0 by wuppa3 good stay as always
Our stay at (Lumberton North- I-95) Holiday Inn on 7/23 was as expected, comfortable beds and excellent staff. Thank you staff member "Jason" for the advice on a local eatery, loved it! Would stay again when down that way.
July 30, 2013
Rated 5.0 out of 5.0 by Lurch9 Holiday Inn Lumberton, NC
I stay there all the time. I would not think of staying anywhere else when I am in that area.
Great motel and a SUPER staff.
July 28, 2013
Rated 4.0 out of 5.0 by CLB55dad My regular stop
I always stay at the Lumberton HI. Its convenient to stores and I like the 24 hour Denny's and the bar. Great location and good staff service. Thanks.
July 16, 2013
Rated 1.0 out of 5.0 by JimmyC41 Not part of the holiday inn renovation
When I was making reservations the operator said that Holiday Inn had just finished spending millions on updating all properties. I think they forgot his one
June 30, 2013
Rated 4.0 out of 5.0 by CHIEF110 Good location, comfortable room
We enjoyed our stay here. Room was clean and quiet.
Breakfast not included. No retired military discount.
June 21, 2013
Rated 1.0 out of 5.0 by disappointed57 worst hotel i ever stayed in.
A group of people rented three rooms too have a party at the hotel.jammed sticks in entrance doors so anyone could come and go,alot did come and go.partied all night.dogs where in at least two of the rooms. no hotel staff did anything to stop the party. i was very surprised that this was allowed to go on.never going back to this hotel.
June 11, 2013
Rated 3.0 out of 5.0 by Seanmhair Complaint
I was not happy with my stay for the following reasons. We checked in after 10 pm ... Upon going to the front desk I did not find anyone there...after waiting for several minutes I yelled to ask if anyone was there and someone responded that she would be there in a minute.
My second issue was with the cot I had requested for my 4 year old grandson.......he totally sunk in the middle. Awful.
I then called to request a blanket for him and I was told "we don't have any he has them ordered but we don't have any. Unbelievable I have never been told that at a hotel. About 15 minutes later the front desk clerk was at my door saying she found one. It was not a blanket it was like a sheet. We ended up using towels to cover him. Not acceptable. Also we found the mattresses on the beds to be extremely hard....might want to think of replacing.
I will say that in all the years we have been priority club members we have never had experiences like this.
I will not be recommending the Holiday Inn in Lumberton and am sorry I used my points to stay there.
May 28, 2013
Rated 4.0 out of 5.0 by JIM2637 GOOD OVERALL
SHOULD PROVIDE MORNING COFFEE,
GOING TO DENNYS AND WAITING TO GET A COFFEE TO GO
ISNT THE 1ST FAVORABLE THING,WOULD BE NICE TO HAVE A COFFEE STATION IN LOBBY.
May 18, 2013
Rated 2.0 out of 5.0 by Panpan okay place
okay hotel, poor paint job. No free breakfast. Staff is okay not very professional.
May 1, 2013
Rated 4.0 out of 5.0 by emcgrandma Our Experience
one word - Great! Our whole family (10 of us) was returning from DisneyWorld. Front desk was very accommodating. After an 8 hour drive, we were all tired, but after a welcoming chat during check-in we were all smiling and feeling right at home. We had dinner at the nearby Outback Restaurant and breakfast at the in-house Denny's. Both were great. In-house Denny's had a very pleasant and efficient staff. We were soon on the road again, talking about the perfect choice we made by stopping at the Holiday Inn in Lumberton, N.C.
April 12, 2013
Rated 5.0 out of 5.0 by NJRetiredGuy Great Service
Front desk staff were very acommodating and helpful. Room was very modern and clean. Denny's attached to the hotel made meals easy.
April 12, 2013
Rated 3.0 out of 5.0 by NJCatbird Okay stay, despite problems
Although we requested and were told we had a non-smoking room, it smelled of cigarette smoke. Also, we could only connect one device to the wireless, and couldn't connect a different one even after disconnecting the first.
Despite those issues, the room was clean and the service friendly. The Denny's (onsite) had free wifi, which helped. There are plenty options in the area for dinner.
Clean rooms trump all and we would stay here again.
April 5, 2013
Rated 3.0 out of 5.0 First impression
As a platinum member i spend too many nights in your hotels. This one in Lumberton had to be one of the more dissapointing visits. The old saying, you only get one chance to make a good first impression, this one was not good. This woman that was at the front desk had no clue how to handle and talk to guests. She had ZERO personality and Zero people skills. I stood three deep in line and in no rush at all, but just listened to what was going on in front of me. One absolutely disgruntled guest asked to speak to the manager and this woman states that the manager is probably home drinking. He was looking for maintenance and she stated she was the only person working this 200+ room facility. The man behind me was looking for something left in his room the previous night and she dropped everything including checking in a new guest to help find a phone charger for this guy. I was in the lounge for a Priority Club free food and beer bash and left my invite in my room. The bartender told me to go to the front desk to get another voucher but it was not worth it to me. I paid for all my drinks and food rather than go to that front desk again and face this obviously disgruntled employee. I am hoping this (my first) review does not end out as bird cage bottom because i enjoy your facilities and hope i can revisit this one again someday
Tom from Virginia Beach, Va
April 1, 2013
Rated 1.0 out of 5.0 by DarkNLovelyRedd A True Disappointment
Me and my girlfriend recently stayed at the Holiday Inn in Lumberton, NC. There was no breakfast at all. We had to pay at the Denny's thats attached to the hotel. There was no 2pm check out time for Priority Reward Club Members. The ceiling had a terrible patch job done. There were holes in the ceiling where the paint was cracking. The room had a terrible smell. The only good thing about the room was that I was able to get the government discount. If I would have seen the room before I booked the room I would have never stayed there at all. There were other hotels with better amenities at the same price. Trust, I refuse to stay at the Holiday Inn in Lumberton, NC ever again unless there is a MAJOR RENIVATION done to it. The roooms smell old, look old, and the carpet is terribly dirty. The only other good thing was that the housekeepers/cleaners were very friendly and greeted you when you walked out your room. The desk worker JACQUELINE was not nice when she answered the phone when I called. The desk worker TAWANA was friendly and greeted me well. The Holiday Inn in Lumberton, NC will never get my money again. Terrible experience and as a customer, I feel that they can do better.
March 19, 2013
Rated 4.0 out of 5.0 by Bucka Very good experience for the room rate.
I have had the opportunity of staying at this venue several times when traveling between New England and Florida. The hotel has been renovated during the past few years and has all the ammenities that one would need. The food service is okay, it is a "Denny's", but since it's in the hotel you have a captured clientel. The hotel staff is very cordial, accommodating and helpful with your needs.
March 7, 2013
Rated 4.0 out of 5.0 by Robby94 Visits on 2/21 & 2/27
Everything was very nice. I'll stop there the next time I'm in the area.
March 6, 2013
Rated 5.0 out of 5.0 by Peter250 Very good hotel
Greeted by desk clerk in a very friendly & professional manner. Room was comfortable and spacious.
March 4, 2013
Rated 5.0 out of 5.0 by JZ1943 GREAT PERSONAL HELP
WE USUALLY GO TO FAYETTEVILLE ON OUR WAY BACK AND FORTH TO FLORIDA. THIS TRIP FAYETTEVILLE WAS COMPLETELY BOOK. MY DAUGHTER AND HER HUSBAND WAS TAKING OUR CAR BACK TO PA SINCE MY HUSBAND WAS ILL AND WAS IN THE HOSPITAL FOR 10 DAYS. HE WAS TOLD THAT HE COULD NOT DRIVE HOME. IT WAS LATE AND THEY NEEDED A HOTEL. MY HUSBAND AND I ARE PRORITY MEMBERS AND YOUR HOTEL GAVE THEM A GREAT WELCOME. BELIEVE ME WE ARE EXTREMELY HAPPY WITH YOUR HELP. HOLIDAY INNS ARE A LITTLE MORE EXPENSION THAN SOME OTHERS BUT THE PERSONAL CARE IS WORTH IT. THANK YOU AGAIN YOUR MANAGER WAS GREAT.
February 6, 2013
Rated 4.0 out of 5.0 by LUCKY22 Convenient Location
Upon checking in the staff member was very friendly and helpful. He even provided me the government discount rate when I informed him I didn't receive it when I called in on the 800 line to reserve the room. It was right off of 95 and close to restaurants and stores. The bed was very comfortable! The downside was there was build up in the bathroom, the mat in the bathtub was very dirty underneath.
January 24, 2013
Rated 3.0 out of 5.0 Good - for a 20th century hotel
This facility has become typical for Holiday Inns, in that most all they do, they are still locked into what was good 20 - 30 years ago. The staff, i.e., front desk ladies, were good and they did try to please. I cannot believe, though, that they buy into what they've been told to "sell" the guests, that Denny's is a great place to dine and that we should enjoy the hors d'oeuvres in the "lounge".
If one thing could improve this property, it would be to get rid of Denny's. Their food was awful; their menu ignored; and service was poor. Further, the "lounge", as pushed by the hotel staff, was nothing more than a smokey bar with pool tables and the hors d'oeuvres were nothing more than meatballs in sauce. The wine choices were ok - by 1960's standards.
The Holiday Inn Express properties are much more modern and will get my business in the future.
January 16, 2013
Rated 4.0 out of 5.0 by Scouter Great Location
This is our second stay at this hotel. The staff is very helpful. The Denny's restaurant and a small lounge is a plus. There are other restaurants within walking distance. Plenty of parking. The "business center" is in the lobby and the fitness room is small but functional.
December 10, 2012
Rated 2.0 out of 5.0 by NotGomer Could Have Been Worse
My wife and I stayed here almost exactly one year ago. At that time, we complained to the front desk that when we turned on the heat in the room, great quantities of dirt, dust and debris blew out of the heat/AC unit and landed all over our bags and whatever was near the unit. Exactly the same thing happened this year. It seems these units are NEVER CLEANED! The corners in the bathroom were grubby and the bathroom floor was sticky. I must admit, however,this year there were fewer greasy hand prints on the elevator controls and doors to the stairwell and exterior. I cannot imagine staying here again.
November 22, 2012