Rated 4.1 out of 5 by 109
Rated 5.0 out of 5.0 Great time in Lumberton NC
Great staff, I would certainly use this hotel when I'm in the area.
June 23, 2014
Rated 3.0 out of 5.0 by drpaul Tale of Two hotel rooms
We first stayed 1 night on way to Miami. Other than 1 of 2 keys not working, everything seemed fine. Good beds, clean bathroom, AC worked well, quiet, ample parking, etc. About a week later we returned after having pretty good experience 1st time. 1 of 2 keys did not work, bathroom had hairs on floor, sheets had hairs from prior guest(s) in them. Upon complaining to front desk, gentleman brought us new set of sheets, handed them to us and said he did not have the time to make up the bed. After some discussion, he decided to provide us both a coupon for Denny's up to $20 each for next am breakfast. Next morning, the ladies at front desk looked at us as if we were from Mars when we asked for the coupons. It was like the whole hotel was under new management one week after our first experience there. After the first night' stay, we were excited that we would stay here again upon returning home from Florida. Don't think we will make that mistake again.
June 18, 2014
Rated 5.0 out of 5.0 by traveler79887 Great hotel right off 95
My family and I were looking for a hotel to stop at for the night during our road trip to Myrtle Beach. This hotel accommodated our very late (2am) check in. The room was nice, the beds were comfortable and the towels were super soft. There is a Denny's on site, which made for an easy breakfast before hitting the road the next morning.
June 17, 2014
Rated 5.0 out of 5.0 by pelk great service ,clean room
Felt safe in a clean room, with eating faculties and helpful front desk personal.
June 14, 2014
Rated 4.0 out of 5.0 by jtj911 Updated
My stay here was a pleasant one. Even though this hotel is older, but it has been updated and extremely clean. The Denny's restaurant is a little pricy, but the food is excellent. I would recommend this hotel to others staying in the area.
June 10, 2014
Rated 5.0 out of 5.0 by Dexter24 Great Stay
Very nice hotel...check out NC visitors center for $10 coupons good for Lumberton Hotels. They accepted without an issue. Special bonuses for IHG members!
June 10, 2014
Rated 5.0 out of 5.0 by Stay65 Clean, Comfortable & Dennys inside!
Nice place to stay. Love Dennys Resturant inside and open 24 hours! Would be nice to have in all the hotels. Great beds and flat screen TV. Loved the pillows very comffortable and clean all around. I actually loved the lamp with the outlet nice touch! Although it seemed a little pricey, well worth it.
May 19, 2014
Rated 5.0 out of 5.0 by Esquimalt Repeat Performance
We stopped here going and coming from Florida. It's an excellent location to stop. Many services in the immediate area. Love the 24 hr Denny's right off the lobby. This is great for early risers rather than having to wait for a hospitality breakfast area to open up. We were able to get on the road early. Bathrooms could do with a bit of a facelift, but this wouldn't prevent us from staying again. Very quiet facility despite being very close to I-95. Staff were very professional, friendly and welcoming.
May 19, 2014
Rated 5.0 out of 5.0 by Toto1000 Great Hotel
Easy access off of 95. Staff was very professional and courteous. Nice to have Denny's and a lounge there. I will be back!
May 17, 2014
Rated 4.0 out of 5.0 by BigJoe13 Okay Service
Service was okay, walked in to reserved two rooms. Was quoted same price for a Military rate as a regular rate, however online the Military rate was $16 cheaper, which is what I usually get, but not this time. So paid the going rate and no free breakfast, as there was a Dennys on site. So the room should of been a little less than that, considering I now would have to buy breakfast. One of the biggest reasons I stay at a hotel if they offer a free breakfast. Paid the Military rate and got a free breakfast at the hotel I stayed in the day before. So paid the going rate and no free breakfast, not a real deal, will not stay there again in Lumberton. Both were really dusty, carpet looked outdated.
May 9, 2014
Rated 4.0 out of 5.0 by Tbarns Service
I did not have a reservation which I usually make through Holiday Inn chat however they did have a room place was nice however not as updated as most Holiday Inns,
However i was very disappointed that they would not honer my military discount that I always get through Holiday Inn chat, I was told that their GM would not allow it if I did not have orders? All military past and present should be honored just for them and their families gave up a great deal for this country. One reason I started staying and always using Holiday Inn is because I get that military discount I spend at least 10 days a month in hotels and first I try to find a Holiday Inn. The front desk person was very rude about it too she was training someone and you could even tell that she was uncomfortable with how the lady was to me when I asked,
I did like the 24hr Dennys in the lobby!!!!!!!
May 7, 2014
Rated 3.0 out of 5.0 by works-alot Prohibited items
To those who travel with Concealed Carry permits..
This hotel has a sign on the main entrance stating that weapons of any kind are prohibited. The sign has a picture of a gun and a knife.
Would have been nice to know this policy before I made my reservation. The front desk staff was unsure if this only applied to the lobby or extended to guest rooms. Other entrances had no signage.
I understand businesses have the right to prohibit and they should retain that right, but this policy should be communicated before a reservation is made.
May 6, 2014
Rated 5.0 out of 5.0 by Jim 1947 Stop Over
Perfect place to stop on the way home
Denny's is super
Staff is friendly
Good feeling to visit here
Feels like home
April 29, 2014
Rated 4.0 out of 5.0 by brandwaz71 Nice Hotel and friendly staff
My stay went well. the room and accommodations suited my needs. the staff at the front desk were quick and friendly in the check in process. The Dennys was a great addition and the food vouture was nice to have. Gina was our hostess, waitress and took our bill at the end of our meal. she was busy wearing multiple hats and did it all with hear and kindness.
March 19, 2014
Rated 3.0 out of 5.0 by rockman needed rest
The room is fine. There is no coffee or breakfast because of an on site Denny's- Yuck. Had to drive to separate entrance around back to get to room, and by 8am neither of our room keys worked at that entrance. A total pain. Guy at desk acted like perhaps I didn't know how it worked. really? Skip this one- stay in Florence.
February 20, 2014
Rated 5.0 out of 5.0 by Patsy048 Great place to stay.
We stayed for 2 days and our stay was great. The room was very clean and relaxing. I will be back soon
February 19, 2014
Rated 4.0 out of 5.0 by Bzhou2001 Great hotel not sure it is so under rated
A great hotel and has Denny's on its site. Not sure it's overall rate is only 3.7. It is closed to highway but you don't hear much highway noise, plenty of parking spots and friendly staff.
February 12, 2014
Rated 3.0 out of 5.0 by Sanibel Bound Just an overnight stop
Our room had sustained water damage. The window treatments and outer wall had significant water marks, and I feel that the room should not have been rented.
The heating system was very, very loud and "clang-y."
The breakfast coupon for Denny's was appreciated, but Denney's does not offer too many healthy choices. The service there is slip shod.
We will not return to this property and use the Hampton Inn adjacent instead -- where we don't have to use Denney's.
January 23, 2014
Rated 4.0 out of 5.0 by LU52 Comfortale bed and friendly service
This was our 2nd over night stay at your hotel. Very convenient off of I-95 with clean & comfortable facilities. Also, love the convenience of all the restaurants. Unfortunately, when my husband went out to pack the car the next morning, he found "sticky string" all over our car plus five cars next to ours too. He notified the front desk & was told the hotel has no security. I think it would be in the best interest of the hotel and its guests to consider some sort of parking lot security.
January 18, 2014
Rated 4.0 out of 5.0 by WJR104203 Good property for a good night sleep. Older but decent!
To begin, this property is a rather older property. However, it is maintained reasonable well. The hotel has a Denny's and nightclub attached to the property. The nightclub was a rather fun way to end a day on the road (nice country folks having fun). I ate at the Denny's in the morning...good food and service.
Checking into the hotel was rather fast and friendly. The hotel was sold out and kept my room for me as promised) The front desk did call me around 11pm to ask if I was still planning on coming; a nice gesture. The rooms are decent, beds are comfortable and bathrooms clean and large. The ac/heat worked properly and kept the room comfortable. Should I need a room in the future in Lumberton I would consider this property for my needs. This property fills the need for a decent place to stay at a decent price. Good service and nice folks working here!
January 8, 2014
Rated 5.0 out of 5.0 by Dfunnybones Great hotel
This is a very nice hotel and would definitely recommend.
January 7, 2014
Rated 4.0 out of 5.0 by ferry"s Comfortable beds, good location
We had a good experience here, but it is getting a little run down. Needs some refurbishing. People were friendly. TV doesn't have many channels to choose from or a guide. For the most part, a good experience!
January 5, 2014
Rated 5.0 out of 5.0 by Lurch9 Holiday Inn, Lumberton, NC
Another great stay! In the past 8 years I would estimate I have stayed there 150-200 times and I have NEVER had a complaint. It is perfectly located for the North Carolina accounts that I call on, fairly priced and has the genuinely courteous and caring staff.
What more could one ask for?
January 2, 2014
Rated 2.0 out of 5.0 by moptzi Not bad for a one night stay
Mediocre property, not bad if you need a night's sleep on the way to somewhere else wouldn't recommend it for anything else. The Dennys is terrible (they all are). I ordered a bowl of soup which was so over salted it was not edible. I have stayed at this property and several other Holiday Inns and am used to getting a couple of bottles of water, coupons for breakfast etc as a loyalty bonus. Stayed here on both legs of this trip and the first time got a $1 off coupon for Dennys and the second time got the same coupon and a piece of awful chocolate. I don't know if I've been downgraded but really with perks like that don't bother it's insulting. Again, decent bed, quiet and clean is the best I can say.
December 14, 2013
Rated 4.0 out of 5.0 by Papaw6 Always good service
I frequently stay in Lumberton for business travel. I always have good service and comfortable stay at the Holiday Inn.
December 13, 2013
Rated 4.0 out of 5.0 by HeGo -friendly staff
Friendly and helpful staff, clean room, easy to find, close to I 95, but quiet.
Denny's for Breakfast, in the same building
December 12, 2013
Rated 5.0 out of 5.0 by Lurch9 Holiday Inn Lumberton, NC
It's always a pleasure to stay here. GOD only knows how many nights I have spent at this property and I have never been disappointed.
December 8, 2013
Rated 3.0 out of 5.0 by wfh48 Handicapped Assist Room
We found the overall experience with the Lumberton, NC HI Express property acceptable. My wife and I were disappointed in the layout of the bathroom in that there was very limited vanity space in the room. It seems that all the emphasis was on the walk/roll in shower accommodation (certainly a necessity for my medical limitations); however, the overall bathroom area was difficult to use; and, had virtually no usable vanity counter space at all.
This is getting "picky"; however, "real" coffee cups and anything other than the clear plastic and very "not user friendly" drinking cups would have been a nice touch!
November 29, 2013
Rated 4.0 out of 5.0 by fancyman1414 quiet
Comfortable bed and quiet. Has a Denny's restaurant and with discount coupon from hotel a good deal. Windows are old and hard to see thru, need replaced. Other than that, a nice place to stay.
October 29, 2013
Rated 1.0 out of 5.0 by Will53 Bad Dreams
Alot left to be desired. Room promised was NOT available at check in. Once in room, television was defective and the room ceiling light at the entrance was burned out. The light on the lamp/night stand closest to the radio was also burned out.
The front desk clerk was NOT responsive to my room issues with the offer of me moving to another room that was not to my desire.
Front desk clerk advised me that Maintenance was gone for the day
(3:00 pm) Really ?
There was no offer of a "comp" stay or even a discount.
THIS WAS UNACCEPTABLE. No customer service what so ever!!
On top of this, I requested small meeting space to meet with a prospective employee of my company. The meeting room had been booked by another party. However, this party agreed to permit me to meet in this room at since he had already paid for such. The coordinator for this room (Diane) did not like this situation at all but "reluctantly" agreed to it making me well aware that she was doing this as a favor to me and had nothing at all to do with the gentleman whom had already paid for the room and agreed to let me use it on his "nickel". Diane kept reminding me that this was NOT a hotel controlled room and and was under a separate agreement with another managing partner.
Cannot believe the disgusting manner in which I was treated.
I am a "Platinum Plus Priority Club" member with over 300,000 points. At this hotel, I am just just another paying "sucker".
October 27, 2013