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Rated 4.1 out of 5 by 175 reviewers.
Rated 5.0 out of 5.0 by Excellent Facilities and great service I stayed here 8th November to surprise family. We were originally going to surprise them at a local restaurant but all reservations were taken, the Hotel was on hand to offer a table for 10 people last minute. The group included 4 young and hyper children and the staff were very helpful and friendly providing colouring in for them. We used the Spa facilities twice on our stay here, the changing rooms were very clean and well looked after, also providing towels for all guests using the great facilities. Rooms were nice and modern with very comfortable beds and a choice of pillows which I didn't expect, was a nice surprise! We ordered room service which was 24hr which was very quick and well prepared. I have never stayed in a Holiday Inn Hotel before and I was very impressed with the lay out and excellent Facilities they provide. Would highly recommend this hotel! November 12, 2014
Rated 5.0 out of 5.0 by Comfortable Very helpful staff. Nice location. Enjoyable stay. November 9, 2014
Rated 4.0 out of 5.0 by Nice comfortable hotel. Friendly staff and excellent facilities. Would highly recommend and will certainly use when working in the area again. November 7, 2014
Rated 3.0 out of 5.0 by Okay ish Hotel We have stayed at this hotel a few times but can honestly say this stay was NOT the best. The room felt cramped, the main curtain was hanging off & despite the window being closed you could still hear the traffic outside. The food in the restaurant was nice BUT I was given the wrong meal & there wasn't anyone around to tell so I ended up eating it. At breakfast we had to inform the waitress that the yoghurt we had picked up was out of date as were several others in the chilled area. When we checked out we were charged for another guests food & bar bill as well as our own & over charged on the dining offer. That said the receptionist was very quick to resolve the over charging issue. Positives were pool, sauna etc although the swimming lessons had the same nursery rhyme being sang for about 2 hours! November 7, 2014
Rated 4.0 out of 5.0 by Regular stay Good place to stay The only improvements are; Better and more consistent WiFi access The entry cards keep failing and need resetting Confused about breakfast charges....double room bfast for 2 is £10, double room for 1 breakfast is £10, 2x double rooms 1 person in each £20? Staff are always helpful and courteous November 6, 2014
Rated 5.0 out of 5.0 by friendly staff Stayed in this hotel many times and it has never let me down, clean, tidy, great staff and good motorway links. nice restaurant with good food. What more do you need. November 4, 2014
Rated 4.0 out of 5.0 by Good experience The staff on Reception and the Breakfast staff were really friendly and helpful. Bedrooms were comfortable and facilities excellent October 31, 2014
Rated 1.0 out of 5.0 by Poor food and average service My stay at this hotel was a variety of different experiences. The food in the resteraunt was expensive and the quality of the food was something to be desired. The lift did not work on more than one occassion, ok for the youngsters but not my elderly parents who were situated on the second floor. The service in the resteraunt by one member of staff in particular was an elderly lady called Beryl, this lady was obviously from the old school, she was very polite and checking that we were ok, the problems we did have she endevoured to resolve them for us. I was so pleased that I met Beryl, what a lovely lady, she never stopped all night, she sure showed the younger members of staff how to serve the quests. That lady should be used into some form of training for your younger staff members, she is deffinately an asset to your company October 30, 2014
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