Rated 4.0 out of 5 by 98
Rated 5.0 out of 5.0 by Zilliam A Really Enjoyable Stay
Enjoyed a stay over the Christmas period. Everything about the hotel was an enjoyable experience, with the swimming pool the icing on the cake.
Being close to MI J9 was an added bonus for us
January 2, 2014
Rated 5.0 out of 5.0 by bees23 good modern hotel good value
I had a good stay although due to other guests who decided it was best to argue shout and fight all night my sleep was reduced although this was clearly not the fault of the hotel or its staff and I am pleased with the concern shown by the hotel manager
You cannot really knock the hotel when on this stay the issues were caused some of the guests
January 1, 2014
Rated 5.0 out of 5.0 by cazw56 Comfortable Hotel ,Exceptional Staff
Having my elderly Mother, with limited mobility stay over for the Christmas period , this Hotel , a stones throw from our home , was perfect for our needs .
Booking direct with the Hotel was straightforward with friendly service . Dominique in Conferencing was extremely helpful and patient with my further calls to make changes to our booking .
The Hotel has a warm and friendly atmosphere , felt from the moment of check in . Zoe the reception manager , could not do enough to help .
My Mums pleasant , well equipped ,room suited her nicely .
I joined her for an evening meal on the first night and breakfast the following day . Family members joined us on Christmas Day for Lunch .
All meals were excellent quality and tasty with exemplary customer service .
Friendly Comfortable Hotel , Good Value and exceptional staff . Would not hesitate to recommend .Thank you for looking after us .
January 1, 2014
Rated 4.0 out of 5.0 by Sagittar A Good Overall Standard
Ideally situated, South Luton HI provides good quality accommodation in line with Holiday Inn standards. Things were a little frayed at the edges in terms of availability of menu items, but over Christmas that is to be expected. Our criticisms would be - & Luton South is not alone in this - the appalling ersatz orange juice from the dispenser (so much better when this was provided in "fresh" form from a jug) & the quality of the coffee. Coffee Republic, coffee is usually very good, but there seem to be some genuine problems with the machines &/or blend that is being used. That much was disappointing. On the other hand, room cleaning over the Christmas period was superb.
The other disappointment appears not to be the fault of the hotel itself. When I asked about the voucher for extra points (awarded as a Platinum IHG Rewards member) I was told that the hotel cannot obtain sufficient vouchers to cover what they issue & delivery "some time in the new year" is awaited. This & the variability of the IHG booking site when it comes to being able to book breakfast with the room needs to be sorted out. There is the impression that customers who stay frequently at IHG hotels are being taken for granted.
December 29, 2013
Rated 4.0 out of 5.0 by RBNO Refund for chips please
Hi I stayed at the hotel which was all great but I am still waiting for a refund for some chips that I ordered that never turned up. Please refund my chip money Holiday Inn. Apart from that a good stay with friendly knowledgeable and helpful staff.
December 13, 2013
Rated 4.0 out of 5.0 by MooSah Good Comfortable Stay.
Everything was as expected of the IHG group - excellent staff & stay. Even got a 300 points bonus on my Rewards Card so that made it even better (could've chosen the free drink from the bar but preferred the points)!
The only downside was the noise from the motorway - my room was on the 'wrong' side, I would say and even with the windows closed, there was a fair amount of noise! Close to Luton Airport as well, so good news for me as I was travelling abroad from there the next day.
Overall, a great value stay - I'd recommend it (but get a room away from the motorway side).
December 2, 2013
Rated 3.0 out of 5.0 by EmmaG80 Nice enough room, rip off breakfast
Rooms were nice, clean and comfortable. We decided to treat ourselves to breakfast only to find it cost £13.95 per person! If it were a wonderful, all you could ask for breakfast I wouldn't have minded but this was average at best.
November 29, 2013
Rated 5.0 out of 5.0 by lotty excellent
we stayed here in the middle of november, we stayed in the hotel for the area as we were going to warner bros studio, he hotel was prefect for us, the prices were great and the room was lovely nice and cozy :) would recommend :) x
November 28, 2013
Rated 5.0 out of 5.0 by Sharon74 Fantastic night away
Can not find fault with our stay. The staff were friendly and helpful made our stay better. Food was perfect for our evening meal and breakfast. The room was spotlessly clean and comfortable. Had visited whipsnade during the day as my birthday treat arrived cold, tired and hungry and left very happy. Thank you so much will not be our last visit. Sadly did not visit all the facilities but will next time!
November 24, 2013
Rated 5.0 out of 5.0 by Kayl1 Clean and comfortable
Helpful and friendly staff. Very clean hotel throughout. Pillows were a bit soft for me but did not cause too much of a problem. I was in room the next day up until 12 and staff happy to give me more tea and coffee etc so that I could make hot drinks. Very handy for M1. Would stay again.
November 23, 2013
Rated 4.0 out of 5.0 by GregCP A good base for family gathering in Harpenden
A comfortable, clean room. Was aware of passing traffic in night when I woke up. Pleased with food at breakfast and evening meal- tasty main course especially!
November 20, 2013
Rated 1.0 out of 5.0 by verysleepy1 Uncomfortable bed and no sound proofing
Firstly can I say that the staff were lovely and friendly.
The food in the restaurant was very mixed. The fixed price 2course meal with wine with great value for money, but unfortunately the same cannot be said for the main menu. The 'big plates' choices were definitely big plates - but minute meals.
We stayed for 2nights, and I was glad to get home to my own bed to allow me to sleep. We were on the ground floor.
The bed was very uncomfortable, and we could hear every sound from neighbouring rooms, the corridor and outside.
We were attending a conference, and the service offered to the conference was great, though timing of coffee was a little out at breaks.
November 14, 2013
Rated 5.0 out of 5.0 by SunnyPain very good
I Come back and relex and enjoy the very nice bar and the servicevfrom the stuffs. Thank you Holiday Inn Luton south Team
November 11, 2013
Rated 5.0 out of 5.0 by Groovyg13 Super weekend in Luton
Excellent weekend. The hotel was a welcome retreat, where we were able to relax and recharge our batteries. Staff were exceptional. Zoe and Sarah on reception, Eva and Jenny in the dining room and Simon the singing chef, a great team. Loved the pool and spa facilities.
November 7, 2013
Rated 4.0 out of 5.0 by Ase20 Comfortable stay
Staff very helpful. Enjoyed a restful stay. Would recommend.
November 6, 2013
Rated 5.0 out of 5.0 by Parkers123 Comfortable bed, friendly staff, clean room
Me and my husband stayed here on 3rd November, and I have to say it was one of the best hotels I have stayed in. The staff were so friendly especially Martine on reception who upgraded our room to a king size as we had the same name! Rooms were very clean and the bed was soooo soft. We will be coming back again in December.
November 6, 2013
Rated 5.0 out of 5.0 by adam1 comfortable room. lovely pool and gym facilities
We had a lovely stay. Used the pool sauna and steam room. all very nice. Staff very friendly. Will definitely stay here again.
October 26, 2013
Rated 5.0 out of 5.0 by Kali108 Relaxing visit
Thank-you for a relaxing stay. I loved the spa! It made a great break for us to rest and relax on route to London.
October 25, 2013
Rated 5.0 out of 5.0 by ianbax Pleasing Stay
Stayed 2 nights and enjoyed both of them. Room was very nice and heavy curtains to keep it dark. Had bar meals both evenings which were tasty to say the least. Breakfast was excellent and very hot. Staff were all polite and helpful.
October 23, 2013
Rated 5.0 out of 5.0 by diberry123 Good hotel
Very good stay with friendly staff, very good quality proprty with excellent gym and very nice rooms.
October 21, 2013
Rated 2.0 out of 5.0 by Stu2207 Food is poor
Poor evening time food. Had room service and once again it was luke warm. The only good food is breakfast.
October 6, 2013
Rated 3.0 out of 5.0 by Almag Restaurant slow service
Very slow service as apparently only one chef on duty, food was average when it arrived. Diners at adjacent tables were complaining about delay.
Following day ordered soup and sandwiches for three persons at approx. 13.45 hours. Complained to duty manager after waiting 30 mins without food. Was told by staff that there was no chef on duty......they were all at a meeting! Food eventually arrived and was not charged for this but delayed our onward journey.
All face to face staff were very good and helpful.
October 3, 2013
Rated 5.0 out of 5.0 by lovepurple66 Wedding.
Myself and my 2 daughters had a wedding to attend and spent 2 nights at this hotel. The check-in was smooth and very professional, all the staff we encountered were friendlyb and extremely helpful, they couldn't do enough for us. Breakfast was lovely, the food was well presented and very tasty. Will definitely be staying here again. Thank you Holiday Inn.
October 3, 2013
Rated 3.0 out of 5.0 by Melissa27 Average stay, could be better.....
Recently stayed at the holiday inn Luton for 1 night. I arrived in the evening around 6.30 and had to queue to check in. There was obviously a new member of staff training at the desk but she just stood there observing the one lady that was one. There were 2 people waiting in front of me. As i platinum elite holiday inn customer I did not receive a room upgrade and was put in a room on the ground floor. There was no complimentary water or snack in the room and the shower didnt work very well. I ate with friends in the bar and the service was slow, one of the meals we ordered was not available and when we asked the waitress if we could order more drinks she said yes but then had to go and fetch them from the bar ourselves and the bar man shouted us and said that they were ready! The breakfast room is also to hot needs some air conditioning!
September 28, 2013
Rated 4.0 out of 5.0 by Allor Best vfm with nearly all the trimmings
I love this destination as true Holiday Inn quality but often find that the rates are cheaper especially as the leisure facilities are available. Reasonable tasty restaurant with special offers £29.99 per head. would have given excellent rating but FORGOTTEN SOMETHING? 'YES my toothbrush'. Told I could collect one from front desk but as I was in my pyjamas before I noticed I asked for one to be delivered to my room. After waiting 1/2 hour and beginning to fall asleep I rang reception to be told that the duty manager was trying to find a toothbrush but was unsuccessful as house keeping had gone home and they could not get a toothbrush to me until the next morning; so basically- FORGOTTEN SOMETHING? use your finger and toothpaste and brush off the plaque in the morning. NICE!!
September 24, 2013
Rated 5.0 out of 5.0 by davejohn Great service
Excellent staff , comfortable bedroom, great dinner and excellent breakfast all at a reasonable price.
September 4, 2013
Rated 4.0 out of 5.0 by Paul1224 Friendly helpful and pleasant
A pleasant welcoming and efficient check-in, good clean public areas that were well maintained throughout our stay. Good breakfast selection, a good experience all round. certainly use this again in the future
September 4, 2013
Rated 5.0 out of 5.0 Lovely!
Stayed at this hotel firstly for the use of facilities and the use of the spa. In addition to this it was excellent for the the location as we planned to visit Whipsnade zoo.
Everything in the hotel was brilliant and you certainly get good value for money.
Would definitely stay here again!
September 2, 2013
Rated 5.0 out of 5.0 by Ann50 Great day
I enjoyed my stay very much at the holiday inn hotel. Me and a friend stayed for one night and had the most relaxed stay. We took full use of the swimming pool sauna and jacuzzi and I cant wait to stay there again. I would recommend this hotel.
September 1, 2013
Rated 3.0 out of 5.0 by 1Gran Good choice of pillows
The hotel is very conveniently situated for my needs being close to the M1 and Luton Airport and surrounding villages.
\room clean and comfortable with good choice of pillows on the bed.
Hairdryer available but would also like ironing facilities.
Restaurant a big let down. Chair seats need cleaning, food had run out,also glassware and crockery. Dishes and plates coming out dirty from the dishwasher .Restaurant staff pleasant enough but no sense of urgency in replenishing stocks.
Pool nice enough but a little small.
August 29, 2013