Rated 3.9 out of 5 by 85
Rated 4.0 out of 5.0 by AnnieBod confusion with room booking
I booked two rooms for a wedding celebration in Flamsttead on Saturday 22 June 2013. In fact I then tried to cancel one room as my husband could not attend and my sister and I were prepared to share rooms. I was told that the booking could not be cancelled which I accepted. On arrival at the Hotel I was told that there was only one room available for me. I explained that I had originally booked two rooms and I produced the paperwork. I also explained that because my sister and I were prepared to share a room that this was not a problem, but was slightly worrying in the event of my husband having been able to attend. The receptionist explained that she would have been able to find another room for me. We were given a room key for room 113. We had a fantastic stay at the hotel and the food was exceptional. On returning home I discovered that I had been charged for two rooms. I rang to complain about this. I was told that unfortunately I would be charged for two rooms! After five telephone conversations back and forth it was agreed that I would be reimbursed for one room. I felt that this latter aspect of the hotel service was poor and that the reimbursement should not have been so difficult for me. My husband and son are in the hotel business and I feel that this is a poor representation of your otherwise excellent service.
July 2, 2013
Rated 4.0 out of 5.0 by Weddinguest Comfortable bed and good breakfast
Nice hotel with good facilities, & helpful letting us check in early, small mistake over lunch but these things happen the sleep was good & breakfast excellent which were the important bits. I would stay here again.
June 28, 2013
Rated 5.0 out of 5.0 by spoony17 staff on entry was perfect and very helpful
we only stayed one night but it made us feel like staying more nights comforftable clean and quiet will use again and really value
June 28, 2013
Rated 5.0 out of 5.0 by Barb1960 Comfortable great service
Excellent service all round... Really can't fault our stay.
June 27, 2013
Rated 5.0 out of 5.0 by Staind A Place to relax once you escape London
After fighting to get n then fighting to get out of London this hotel provided the perfect stopping off point for our long trek home to east Yorkshire. Nothing was too much for the staff and they were very welcoming.
June 9, 2013
Rated 2.0 out of 5.0 by Pennyire Cold Room, No View, Think we were in the cupboard
The breakfast was really good with plenty choice and the staff were helpful and friendly. We were there for a family reunion nearby and the location was very good for this. What was not good was the room, it was cold, we had no radiator, a high window that was hard to look through as there was a desk in front of it and curtains that did not close properly. The expelair also did not work in the bathroom. We did report the expelair and were advised someone would come and fix it but it still did not work. The heating was mentioned but we agreed to check if it was working but as it was late on our 2nd night we just went to bed. This could have been a really good experience but we felt like the poor cousins. Other family members who booked after us got far superior rooms with a radiator, blackout blinds etc. The only bonus was it did not spoil what we were there for.
June 3, 2013
Rated 2.0 out of 5.0 by John539 Disappointed.
I think this was my worst experience of a Holiday Inn - despite it being the second visit to this property. The bed was comfortable and the location was convenient. That's about the only good things I can say. I don't think I shall be visiting again.
June 2, 2013
Rated 5.0 out of 5.0 by SueMT Sue
recently really enjoyed a two night stay at this hotel> Excellent all round .
May 24, 2013
Rated 3.0 out of 5.0 by captainbling Slightly below the new standard
10-15 years ago this hotel would have been regarded as top notch but now the older holiday inns are looking shabby. Which is a shame as the newer ones are absolutely top class with very little difference in price. My quarrel is just with the room and not much else, it was on the small side, no Platinum upgrade (staff seemed confused when I asked) and looked a little dated. I can't complain too much though as the last minute price was reasonable.
May 22, 2013
Rated 5.0 out of 5.0 by Phil37A Excellent Hotel
A comfortable hotel with leisure facilities great location for Luton airport or for travelling into London by rail.
May 12, 2013
Rated 4.0 out of 5.0 by JMBJWMW Great value
My son and I spent a night here during bank holiday weekend. We made extensive use of the pool and spa. It was great value with a competitive cost for drinks/dinner and bed and breakfast. We will be back. Only comment is the room was a tad small. The staff were all happy and helpful.
May 10, 2013
Rated 4.0 out of 5.0 by stevbals Nice hotel,
Having access the the pool area was a nice bonus. We had the pool to ourselves on Sat eve. Very warm. There's a sauna and steam room too.
The hotel is clean, tidy and comfortable. The staff are polite and they're very 'attractive' at reception!
Value for money was 'good'. Of course you get what you pay for.
I found our room a little small #upstairs one# where the bay window is built into the roof space.
Fine for a weekend or one night stay.
I can't comment on the downstairs rooms as we've only stayed here once.
Two alcoholic drinks will cost you #8.00.
No real conplaints.
May 7, 2013
Rated 5.0 out of 5.0 by figra Pleasant stay
A very comfortable stay. Clean and tidy, Pleasant staff and nice food.
would stay again.
April 29, 2013
Rated 2.0 out of 5.0 by Jonnyboy European Holiday Inn's continue to be an embarrassment to the brand.
Paying for the WIFI - if a hotel charges for WIFI - i don't charge anything to the room - ate out that night.
US HI Express models are far better then European HI! Free WIFI, Scrambled Eggs and take away coffee please.
April 28, 2013
Rated 4.0 out of 5.0 by Vytas Good room
Good room and service, however did not have an option to have early breakfast which I had prepaid for (no warning on website that breakfast is only available from 06:30 onward)
Also free wifi available to Priority Platinum members was not offered and was only given 1 free hour after pointing this out.
April 11, 2013
Rated 1.0 out of 5.0 by SkiSunday small cold room overlooking motorway
As a Priority Club Gold member I was surprised that this hotel didn't offer any tangible Priority Club member benefits. The room upgrade was unavailable due to the hotel being 'full', not the first time this has happened to me at a Holiday Inn, with the website showing Executive rooms available...even a free bottle of water or an apple would have been a nice gesture.
I only ate breakfast there, not a great choice but no problems.
No complaints about the leisure club.
Try to avoid this one if you can...
April 10, 2013
Rated 1.0 out of 5.0 by SARAH41 Poor service
Used the hotel night before flying from Luton. I ordered room service for my two children and after 1 hour 15 minutes called to ask when it would be delivered to find they had no record of my order. Also, when we checked in, we asked reception to book a taxi for 4.30am the next morning. We requested they confirmed this when we checked out and the taxi had not been booked. There appears to be a lack of communication at this hotel. To add almost £40 for the return taxi journey for the airport makes it poor value.
April 8, 2013
Rated 5.0 out of 5.0 by Barnaby4 You always receieve a warm welcome from all the reception team
It's always a pleasure to stay at this hotel, excellent friendly service it's just like having a second home!
April 3, 2013
Rated 5.0 out of 5.0 by rog3 Excelent Bed
I have no complaints & would happily recommend this hotel to one & all.
March 29, 2013
Rated 5.0 out of 5.0 by Jane9441 Excellent staff
Stayed for 4 nights. All good, especially extremely friendly and helpful staff.
March 28, 2013
Rated 4.0 out of 5.0 by Daimon Showers too hot or too cold - but don't complain you lose Elite points
I have used this hotel several times and while the hotel is OK it does have a shower problem. In mid Jan it was a cold shower and all the moving of shower controls made no difference. This last week in another room it was too hot.
On the first occasion I complained as a cold shower on a very cold Jan morning was rude awakening and was offered a discount. However I note that Elite points were stopped and didn't count towards maintaining my Gold Elite status. So moral of the story is don't complain about the hotel if you value your Elite points.
I paid out this time to include the 24 hr WiFi package. Apart from having to go back to the reception to collect a login and password, I have an iPad and PC and clearly trying to log on with both locks you out. It took two calls to the support line to sort it out.
March 9, 2013
Rated 5.0 out of 5.0 by Sazzie Very helpful staff!
Craig and the Sunday night manager (John?) were very helpful in sorting out our rooms. They couldn't have gone out of their way more to be helpful, We both really needed a good break and that's what we got. Very friendly restaurant and pool staff too!
February 24, 2013
Rated 3.0 out of 5.0 by baron65 time in luton
we wanted a base in the area,and were staying with reward nights,hotel located well for trips into london ,cambridge ,surprisingly quick into London,especially north if you want to park outside of the centre.
good fitness facilities,friendly staff,good size room,
though that menu was a little overpriced,so eat at country pub on second night,
would stay again if in that area.and recommend
February 19, 2013
Rated 4.0 out of 5.0 by Pickle66 Staff always very helpful
We stay at this Holiday Inn quite regularly. We find the staff and facilities very good. The only thing we find disappointing is that such a big chain does not have free wi-fi in the bedrooms.
February 16, 2013
Rated 3.0 out of 5.0 by Londongirl OK For One Night
We have stayed in several Holiday Inns and this is the first time we've felt disappointed.
On arrival, which was late admittedly, we were just handed our room key and told what floor to go to. We were not asked to sign anything or welcomed properly.
The room was adequate but not much room to move particularly if one person was using the desk. Plus points were a very large and comfy bed and a powerful shower.
Breakfast was so-so. After giving our room number we were told " it's self service" and the waitress walked off. No explanation was given on how to get drinks or what was available. One item offered was fresh melon which we both chose. The melon tasted off and none of the staff seemed particularly bothered when it was mentioned.
Checkout was easy but we were not offered a copy of the bill as we had prepaid. The reception staff also didn't know that a code was not required to leave the car park.
February 14, 2013
Rated 4.0 out of 5.0 by Qwerty2013 Good overnight stop
Hotel served its purpose well for a leisurely overnight stay after flying into Luton late at night and a wanting relaxing check out in the morning. The reception and bar area of hotel is very nice, but the rooms just average (slightly tired).
The food prices in the bar were on the high side but the food was good.
The pool and sauna/steam facilities on site were a welcome start to the morning however with it being a weekend, they were overrun by children. There were also children's swimming lessons ongoing. The changing rooms had no cubicles and made for an uncomfortable experience as young females, accompanied by their fathers, were changing alongside the general public
February 14, 2013
Rated 4.0 out of 5.0 by Joxer Pleasant and congenial staff
January 14th 2013.
The staff were particularly pleasant and kind towards us all.
My wife was ill during our stay and the bedroom staff accommodated her in this regard.
Our flight was very early in the morning and we arrived well before the 2.00pm Check In Time, yet the receptionist on duty was able to find us three rooms to rest.
The rooms were also very comfortable and quiet so afforded excellent value for money.
The food while basic was very palitable and tasty.
Overall, I would certainly recommend Luton South Holiday Inn to any of my friends.
January 16, 2013
Rated 5.0 out of 5.0 by Debe Very nice
I stayed for one night at this hotel recently....and wish I could have stayed longer. It was great value for money and had a nice atmosphere. the Spa area was brilliant and the breakfast was lovely. Location is so close to M1 and Markyate is a lovely area. All in all very pleased.
January 14, 2013
Rated 5.0 out of 5.0 by Debe A pleasant surprise
This hotel was really very nice. Excellent location so close to M1 motorway. Hotel was clean and bright and staff were very friendly.
The spa was an added bonus. Breakfast was plentiful. All in all this hotel offered excellent value for money
January 7, 2013
Rated 5.0 out of 5.0 by Debe A hidden gem
Even though this hotel is minutes from Junction 9 of the M1, I have only just discovered it, and what a discovery! It was swish, spotlessly clean and friendly. Also the price was exceptional value for money.....not forgetting the lovely spa area! I would not hesitate to recommend a stay here to any budget conscience friends who also wanted a comfortable full service hotel.....this really was a pleasant place to stay.
January 5, 2013