Rated 4.0 out of 5 by 335
Rated 5.0 out of 5.0 by Marge Diane Great Hotel
Very enjoyable overnight stay. Will most certainly use again.
June 15, 2016
Rated 1.0 out of 5.0 by TheBlueHalf Not what I'd expect from a Holiday Inn
I arrived at the hotel and was assigned my room. When I entered, I went into the bathroom and there was an open soap by the basin and the toilet had been used. I went back to reception and was assigned another room. First time around the key wouldn't work so I had to go back to reception and get this sorted out.
The second room looked old and tired, but was comfortable. Being near reception, it was quite noisy.
Breakfast was good, but on checkout when I went to pay, I wasn't asked if everything was OK. The man who served me didn't even give me the credit card slip and after the transaction was complete, he turned and walked off and didn't wish me goodbye or anything, it was just rude.
For the price of the hotel, I would recommend staying elsewhere and I hope that anyone elses experience with the staff is better than mine.
June 9, 2016
Rated 4.0 out of 5.0 by bfdzs Holiday Inn J9
Comfortable, good leisure facitilites and price OK. seemed short staffed in bar but otherwise good.
June 3, 2016
Rated 1.0 out of 5.0 by David5658 Awful experience. I won't use this hotel again!
After a long day working, the last thing I want to be told, having booked a confirmed room in advance is that the room is not available. Having quizzed the receptionist as to why a confimed booking would not be honoured he stated that there was only one twin room in the hotel and it was a 'problem room' and that it was 'musty' I stated that I did not care and would take it. He thankfully put me in said room and there were no issues with it at all! Another issue was that my room rate was much more expensive that the confirmed booking, this was addressed and the rate was matched. Staff were no existent around the bar and it took 20 minutes before we were acknowledged. A saving grace was breakfast. This was great and sort of made up for a somewhat terrible experience.
June 2, 2016
Rated 4.0 out of 5.0 by Eleanor the Cat Just right for one night after Wembley trip !
Arrived for late check in (9pm) after a long day. Check in a little messy and we later noticed a couple who arrived nearer to midnight having a real problem - ie,given keycard to someone else's room (eek !) Twice.
Room had a large and very comfortable bed, very clean. Only grumble a very rattly air con system which sounded as though it needed a good service - or a new installation. Bar area nice with very efficient staffing. Didn't have time to use the leisure club sadly.
However, slept ok as exhausted, but please sort the air con out. Very convenient 20 mins from Wembley and no traffic. Would use again.
June 2, 2016
Rated 5.0 out of 5.0 by J Choudury Freindly Staff
the quality of staff in the last 8 months which I've been there has moved on leaps and bounds. excellent service from Laura in reception and Andy in house keeping. thank you girls
May 27, 2016
Rated 4.0 out of 5.0 by ScreamingLemur33 Good location
Good location, great bar and reception. Local food and pub in short walking distance.
May 23, 2016
Rated 3.0 out of 5.0 by Unimagic MSi
Not as good as you would expect for a mainstream hotel chain these days.
May 23, 2016