Rated 4.1 out of 5 by 190
Rated 3.0 out of 5.0 good overall but breakfast dissapointing
We went as a group for our Christmas do. The party was good with a nice atmosphere. The dinner was reasonable for the amount of people that were there, slightly over priced.The breakfast was poor. ie. food cold because the buffet heaters were not working.
December 18, 2014
Rated 4.0 out of 5.0 by L257 clean, comfortable and friendly service, hot room
Hotel as a whole was lovely - clean, fresh, welcoming and friendly.
The room was good although was cold at first, put the key card in and turned temperature up as per instructions but heating did not come on, whilst out with the key card, heating came on and made room very hot so struggled to sleep. The bed was extremely comfortable so would have been a great night sleep if it wasn't for the heat.
Dinner during our Christmas party was lovely, but breakfast was not so nice.
The variety was fantastic, however after a night of drinking, we wanted a full English, but it was not very hot, more luke warm and sausages not the best.
Staff were great and made our stay enjoyable.
Glad we stayed and would return.
December 18, 2014
Rated 1.0 out of 5.0 by Eddie200 Business trip
I arrived late approx 10pm. I had booked a double room and was given a twin with tiny beds. I was given room 101 which was very noisy as it only had a paper thin wall between it and the bar. I complained about it and they just said sorry nothing we can do. They didn't even look in the computer or try to sort anything out. They just said the bar closes at 11 or thereabouts and it will quieten down then. They said they would try to move me the next day but didn't guarantee it. I booked my room months in advance and I was given the last and worst room in the hotel. The staff were not friendly or helpful at all but rather dismissive. I'm sure I was tired after a long drive and possibly slightly grumpy but I wasn't rude, I just wasn't happy with the terrible room.
The night manager told me they don't normally sell it because of the proximity to the bar.
At 2.30 in the morning I spent 10 minutes trying to call reception to complain about the noise in the bar. There was no answer so I had to get up, get dressed and go find a manager. I think the night manager was called Anil but I was tired so I wasn't paying too much attention. When I found him he agreed to move any noisy guests away from the bar and he said he would move me in the morning as I was staying for two days.
To be fair I was moved the next morning but I had to move my own bags. That's not a big deal under normal circumstances but they could have had a porter do it for me while I was out for the day. Due to the late night disturbances I wasn't up bright and early ready for the day.
The room I was moved to was better and I slept fine the next night. The lady on reception gave me a voucher for a drink at the bar the next day which was appreciated.
December 16, 2014