Rated 4.2 out of 5 by 216
Rated 5.0 out of 5.0 by ALMO-2x2 Without a reservation !!!!
We'll done to the general manager of the day of our arrival, for what you done for me & my family on the day we arrived, cannot thank you enough. You & your staff went out of your way to help us out in every way, will not forget that. Thank you. Highly recommended hotel all round, will definitely be using you again when we return.
July 19, 2014
Rated 5.0 out of 5.0 Best sleep in a hotel...ever
On arrival I was greeted warmly, and my check-in was very quick. I was informed of the meal times for the evening and following morning's breakfast, then directed to my room with easy directions.
The room was well presented with a selection of pillows of different firmness. I unpacked my belongings then headed back out to reception to enquire as to the best way to get to my destination for the following day. The clerk was knowledgable of the area, and the directions and timings were accurate. After I had scouted the area, I returned for evening meal. Although it was an excellent meal, I thought the price was a little high.
When I retired, I was surprised at the quietness of the room, as my room faced the airport runway and a fairly busy road. I usually have trouble getting to sleep in unfamiliar beds, but I had a very good sleep at this hotel.
Breakfast did not have as much of a selection as some hotels in the similar category I have stayed in, but that which was available was of a good quality.
As my business for the day was close by, I left the car in the carpark of the hotel, and was asked to pay the fee on checking out after breakfast. I explained my intention to the clerk on reception, who confirmed that the overnight parking fee would be all that was needed, so long as I did not exceed a total of 24 hours in the car park. When I picked the car up later that day I exited the car park with no difficulty and incurred no further charges.
July 16, 2014
Rated 5.0 out of 5.0 by kal45 Relaxed home comforts.
I have stayed in the london luton hotel many times. I seem to enjoy each stay better. I always have a great sleep. i enjoy the layout of the hotel. the staff are super friendly. I like the facilities and the breakfast in the morning. its a great place to stay before a flight out or just as a base to visit other spots. 10/10. Go and find out for yourself.
July 12, 2014
Rated 5.0 out of 5.0 by palliativecare Very comfortable room and great service
I loved the room, which was very comfortable. The bed was big, and it had two different types of pillows (soft and hard). The windows were very well isolated, which enabled me to sleep without earplugs despite the fact that there was a lot of noise outside (but nothing could be heard from inside!).
The TV had a great quality, with a very good offer of channels and information on the programs.
The bathroom was clean and big, with good quality of towels and enough light.
The service at the Restaurant was very slow but the food quality was excellent! And the breakfast was served from 4.30am, which enabled me to eat before being at the Terminal at 6.30am.
Finally, the Hotel is located within a 5 minutes walking distance from the Airport, which is extremely convenient if you have to take an early flight.
Overall, a great experience, and a highly recommended Hotel!
July 11, 2014
Rated 5.0 out of 5.0 by Staceylcb Excellent service, polite and helpful staff
We came for the Knebworth festival and decided to stay in your hotel rather than camp, we definatley made the best choice!! Brilliant hotel, staff were very polite and friendly and the room was very clean and tidy! 10/10 thank you for a very enjoyable stay!
July 9, 2014
Rated 2.0 out of 5.0 by LIVELY PAIR use as airport hotel
THIS HOTEL IS NOT A WELCOMINGH ONE FIRSTLY BECAUSE THERE IS NOT ENOUGH PARKING ROOM WHICH IS A PROBLEM FOR LATE ARRIVALS.
THE ROOMS ARE ONLY OK. FACILITIES FOR MAKING A DRINK WERE SPARSE, THE BED HAD TOO HEAVY A DUVET AND THE PILLOWS WERE TOO FULL MAKING FOR A CRICK IN THE NECK KIND OF SLEEP. THE BREAKFAST IS SELF SERVICE WITH THE MINIMUM OF CHOICE AND NOT VERY WARM. ALTOGETHER OUR VERDICT IS A HOTEL WHICH TRIES TO MAKE A QUICK BUCK BECAUSE IT IS NEAR AN AIRPORT. NO EFFORT MADE TO CREATE A WARM AMBIENCE PERHAPS BECAUSE IT RUNS ON MINIMUM STAFF LEVELS. NOT GOOD VALUE FOR MONEY.
July 5, 2014
Rated 4.0 out of 5.0 by Traveltotty Easy walking distance from the airport
Excellent position within walking distance of the airport and with bus stops outside to Luton parkway for travel into London.
Fast and efficient check in and breakfast was constantly re stocked.
June 26, 2014
Rated 3.0 out of 5.0 by Kim2118 Comfortable bed shame about the food
Staff were very friendly but the food was over priced and awful
I would stay again but I will take my own food.
June 24, 2014
Rated 5.0 out of 5.0 by GST1640 Great Staff! Great place to stay!
Mark and Lee were awesome! Our Girl Scout Troop had to leave England a day earlier than planned so showed at Holiday Inn Express at midnight in hopes that they could accommodate us even though they had nothing available when I spoke with them earlier that day. Luckily, they were able to accommodate us due to cancellations. Mark and Lee were eager to help us and just simply spend time talking with us and the girls. We really appreciated the smiles and laughter after a long exhausting day! Thanks for making the world a better place!
June 21, 2014
Rated 5.0 out of 5.0 by Sockeye1946 Shame about the traditional English breakfast
If you asked 100 people what a traditional English breakfast was, I would bet not one would have scrambled egg and sausages as their answer. A real disappointment and not even freshly made scrambled egg either! Everything else in the hotel was fantastic, the breakfast was a big let-down!
June 21, 2014
Rated 5.0 out of 5.0 by suepen123 lovely overnight stay
My husband and I stayed overnight before we flew to Spain and had a very enjoyable stay. The room was very comfortable and clean and the bed was extremely comfortable. We thought it would be noisy but in fact it was very quiet, you couldn´t hear anything from outside. The staff were very friendly and helpful and the food was delicious.
Will definitely stay here again.
June 20, 2014
Rated 4.0 out of 5.0 by pickles GOOD VALUE, GOOD SERVICE
This Holiday Inn Express is ideally situated for users of Luton airport, and is very good value for money. The quality is level is at least what you expect from a HIE - in fact this is perhaps one of the better ones I have used. It is also better than some of the other hotels at/near the airport. Staff were helpful and friendly, everything worked well, the food was pretty good, and overall it was a good stay.
June 19, 2014
Rated 5.0 out of 5.0 by BadDog Busy Hotel
Good location, could use a service to the terminal but frequent busses are available. Hotel was not able to offer suitable room for me but my room was clean and tidy.
Love the chain.
June 19, 2014
Rated 4.0 out of 5.0 by Juss Overnight stay before early flight
Does what it says on the tin. Comfortable, clean and quiet and early breakfast if you can face it at 4 am! Staff friendly and helpful but the food in the bar/lounge is poor - expensive and poor quality. If can eat elsewhere, plese do
June 11, 2014
Rated 4.0 out of 5.0 by Penny58 Good value stay with parking included, walking distance to the terminal
This was a good value place to stay, and about 15 mins walk to the terminal.
Unusually we could have 3 adults in one room, so it brought the cost down considerably.
We were grateful that breakfast was available very early, and was of good quality - lovely pastries!
June 9, 2014
Rated 1.0 out of 5.0 by COF100 Awful
Had to stay in this hotel due to late flight. Firstly did you know that the taxi cabs at Luton Airport do not like dropping clients off to that hotel as the fair isn't worth their while. So Holiday Inn would want to have a 'chat' with the company running the taxi rank at the airport, as this does not bode well for the beginning of a stay at one of your establishments, On arrival at the hotel the reception person was prompt in checking me in, but his appearance #a ponytail and a suit which was far too big on him# needs to be addressed. On arrival to the room #I am a sole traveller# my room had a double bed and a double sofa bed made up so literally I had the hallway beside the toilet to walk around and park my suitcase. The TV had no clear guidance and the channel choice was very poor. The lighting in the room was circa 1983 and of poor quality. The Bathroom was basic. The complete ambience of the room was so poor that all I could do was to turn off the light and sleep, as the place warranted nothing else. The breakfast the next morning was congealed food in a heated oven, dining room was untidy with no staff attendence to wipe tables or clear the dirty/ used plates trolly. Although the free Independent newspaper was a nice service touch. I checked out as quick as I checked in, never to return to this hotel or Luton Airport. Just not good enough anymore, regardless of the value for money ethos.
June 5, 2014
Rated 2.0 out of 5.0 by Wwfc007 Poor food
Food second rate but at higher rate prices.
Staff disengaged with customers.
Early breakfast staff much more obliging.
Not an experience I plan to repeat.
June 2, 2014
Rated 4.0 out of 5.0 by lynn b great evening meals
Always enjoy a stay here.Think cooked breakfasts could be a bit more imaginative- not allpeople like herb sausages!Other than that,a pleasant stay.However,if another hotel of similar calibre was built, we may well choose this.At the moment,this hotel is only one close to airport within walkimg distance apart from the lesser rated Ibis so it has no real competition,
June 2, 2014
Rated 5.0 out of 5.0 by grandgaz 11 Comfortable bed and great service.
Just as it say;s at the top brill.
Young Lee at the bar very much recommend him to any one. Good service good bar man even late at night well done.
May 26, 2014
Rated 1.0 out of 5.0 by Chewyp 1 nights stay after returning from Crete.
Service when arrived at 1am was okay. Bedroom was clean and comfortable. Breakfast choice was rubbish, tables were not cleaned
from all the easyjet staff that had stayed the night. When it was time to leave car park ticket machine wanted to charge us £16 for less than 8hours stay . The receptionist told us there was £5 to pay. this is the first time we have had to pay car parking fees for an overnight
stay. We will certainly not be staying with Holiday Inn Express again!
May 23, 2014
Rated 5.0 out of 5.0 by Pippo52 Made very welcome
Close to airport, clean and comfortable, staff pleasant , would stay here again!!
May 18, 2014
Rated 2.0 out of 5.0 by FatTaff Noisey - N o i s e y - NOISEY - N O I S E Y
The noise was not from the airport next door - couldn't hear a thing in that regard, but from the air conditioning units (not in the room) that continually kick in and moreso the footsteps in the bar area directly above....GET IT SOUND PROOFED or turn room 204 into a store room.....
May 12, 2014
Rated 5.0 out of 5.0 by Danielf63 Perfect hotel for travellers
Stayed here on my way out of the UK from Luton airport. Lovely rooms, lovely staff, very clean, lots of smiles all around . A 5 min easy walk to the airport when you are ready to leave, a bus can also be found for those who prefer... This will be my 1st choice in the future...
May 7, 2014
Rated 5.0 out of 5.0 by queenbee7213 Great nights sleep
Excellent clean room, welcoming staff, very good when late night check in.
May 5, 2014
Rated 5.0 out of 5.0 by Andy444444 Really convenient for airport
We stayed in a family room with 4 days parking included. Nice clean room, free wifi, helpful staff and only 5 mins walk from departure lounge.
Ideal for us
March 18, 2014
Rated 5.0 out of 5.0 by Stephen2107 Another good stay with IHG
Another good and welcome stay close to the airport, but you
Would not know that due to the sound proof rooms.
March 16, 2014
Rated 4.0 out of 5.0 by Jackyrv2005 Good location
Great choice for airport hotel, good price nad location. Easy connection to London or another airports. Great breakfest but I lacked vegetables.
March 12, 2014
Rated 4.0 out of 5.0 by Peyton Ideal for Luton Airport
I booked two rooms for myself and a colleague who was flying in to Luton and the location could not have been better.
Rooms typical Express by Holiday Inn, quieter than I expected, bar/lounge area nice and relaxing. Food in the evening surprisingly good. Breakfast again typical Express by Holiday Inn so reasonable choice and quality.
A little expensive but I guess the location dictates the price but if you have to fly out of Luton early or are flying in late you could do a lot worse than use this hotel.
March 10, 2014
Rated 4.0 out of 5.0 by dodi1959 dod1959
Friendly staff, less than 10 minutes walk to Luton Aiport terminal. Comfortable rooms and microwave available for heating food, excellent breakfast choices.
March 8, 2014
Rated 5.0 out of 5.0 by loulou13 excellent pre flight stop over
Very good service and comfortable room, ideal for a pre-flight stop over.
March 8, 2014