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Rated 4.1 out of 5 by 254 reviewers.
Rated 5.0 out of 5.0 by Great service Sonia went above and beyond to help us with shuttle when we called to the hotel. And she helped with check-in and printed out the coupon for the hotel restaurant. First we tried to use the coupon on hotel's app on the phone. But we needed to print actual coupon. It would be nice for hotel restaurant serve lunch too. The housekeeper, Pat R., did excellent job to clean our room. Sharon was really nice and helped us with what we needed on second day. The vending machine ran out of soda for 2 nights. I had to go different floor to purchase. January 24, 2015
Rated 3.0 out of 5.0 by okay facility - struggling with amenities The hotel itself was very nice the room that I had was good, the bed very comfortable in the room very clean. My main complaint is having to pay two dollars for a cup of coffee with no refills, And the restaurant being closed for lunch which meant that I had to go out in cold weather for any meals that I needed or wanted. January 24, 2015
Rated 4.0 out of 5.0 by Great front desk staff Sharon at the front desk always has a great smile and offers good local information. Rooms are clean and recently updated (8th floor) The "Lunchbag" restaurant offers great pub style food with an interesting flair to be tastily different. Great craft beer on tap as well and staff. January 23, 2015
Rated 1.0 out of 5.0 by Shockingly disappointed There were 2 wait-staff on hand for the weekend of a convention that had 800 people in the hotel. The ATM was out-of-order all weekend and to add insult to injury, the General Manager of the Hotel was at the Hotel while this poor service took place. January 19, 2015
Rated 1.0 out of 5.0 by Disappointing Experience This hotel has not been well maintained, except for the lobby area. The food is marginal and the room service experience very poor. The overall value for service was not acceptable. January 9, 2015
Rated 3.0 out of 5.0 by Convenient For Liberty University Events This downtown Lynchburg hotel is convenient for Liberty University events. Complimentary breakfast for adults and kids is a plus. Free validated parking in an adjacent covered parking garage was a welcomed surprise. Inspect your room upon check-in. If you find an issue, the front desk personnel will work with you to find a suitable room for your stay. January 5, 2015
Rated 5.0 out of 5.0 by Sheets Your sheets felt like sandpaper, but after a day or two, they finally softened up. January 5, 2015
Rated 5.0 out of 5.0 by welcomed for a wedding Great service, clean and comfortable, great staff. The reception at the bar area after the wedding was wonderful, very accommodating. Breakfast the next morning was perfect. Checkout was exceptionally easy. January 3, 2015
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