Rated 4.2 out of 5 by 104
Rated 3.0 out of 5.0 perfect hotel services, casino inviroment is so so
The services in this hotel is perfect, if the room charge getting lower, it could be better.
In casino area ,there are two issuers made me feelling poor as following:
1. there are some harassers making players uncomfortable.
2. when the dila made roung action, I get rough feedback from her superviser.
May 11, 2013
Rated 5.0 out of 5.0 by BCha Wonderful
Have stayed in Macau multiple times and have consistently returned to this property because of their service and comfort.
Efficient shuttle bus services and overly friendly staff to help with any question.
Definitely recommend and anyone will be surprised that this is a Holiday Inn brand.
May 6, 2013
Rated 4.0 out of 5.0 by Richer Nice place to hang out
One of the higher end Holiday Inns that I have stayed in. Definitely will go again. Location is fantastic
May 5, 2013
Rated 4.0 out of 5.0 by Jacqueline0930 the experience in Holiday Inn
Every thing is wonderful-- the professional staff in the check in counter, the comfortable bed in the room also every helpful staff in the hotel. But the chargable internet embrassed us as nobody even tell us about the charge also it didn't mention in the table.
May 4, 2013
Rated 4.0 out of 5.0 by Kl1102 Kam Lai
Good and convenience
Will stay there again next time
May 1, 2013
Rated 5.0 out of 5.0
by SimplyRelax Excellent Service by Holiday Inn @Macau Cotai Central
My family and I were on a short holiday in April 2013.
Despite there were some billing errors when I made my reservation in February, the staff was able to resolve soon after I have called to clarify my booking & billing amount.
We were impressed by the overall service right from check-in front desk, concierge to housekeeping team, room space to cleanliness. The front desk check-in staff has paid much attention to my earlier email request of connecting rooms etc, and she managed to accommodate our request despite we arrived earlier than its usual check-in time. The hotel exterior, interior and room were also impressive.
The shuttle bus services provided by Holiday Inn Cotai and neighbouring hotels are of great convenient even for travelling across to Macau island.
It was a great 2 nights stay at Holiday Inn....."should have stayed more days...regret !". I will surely consider Holiday Inn for my next visit and other destinations.
Bravo! Holiday Inn team, keep up the service excellence and good job!
April 30, 2013
Rated 5.0 out of 5.0 by Matisse A surprising pleasant experience!
My hubby and I stayed in Holiday Inn with my 2.5-yr old son. The Inn proposed to offer us a complimentary bed for our kid which was so caring and heartwarming.
No need to queue up and has only taken us about 10 mins for check-in. Very efficient. The staff proactively helped to engage our son by offering him some candy that allowed me to concentrate on the check-in. Very friendly and helpful staff.
The room condition is better than I expected. Very clean room with comfortable bed. No smell of smoke even we were in the smoking room (some misunderstanding during the reservation but the room was absolutely fine even for our kid so we didn't ask for a change).
The only drawback is not about the hotel, but the shopping mall. I tried to get something to eat at 2300. Since we were taking our son with us, we were not allowed to get in the noodle shop which could only enter through casino. It was the only shop we found that open 24 hours. Eventually my hubby bought take-away and we ate it in our room.
April 28, 2013
Rated 5.0 out of 5.0 by stevenkaty great stay
stay at holiday inn cotai since her opening. having tea at the lounge every visit, always great food and catering service. cozy bed and have a relaxing sleep. compliment should be given to GRM Ms. Anthea So who always has a warm smile and ensure a fantastic stay for my partner and me.
April 28, 2013