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Rated 4.3 out of 5 by 427 reviewers.
Rated 3.0 out of 5.0 by 住房感覺很好,整體服務不錯 這次帶內人一起進住,原訂不吸煙房,但要等二小時,因從香港一大早出門很累,櫃檯表示可請服務人員處理就可,沒想到反應了很久都沒來,睡了一會起來,內人再反應一次,來了只是噴了一點香精,草草了事,還是不行,但整體服務還算好, September 4, 2014
Rated 5.0 out of 5.0 優秀酒店和優秀員工 優秀的酒店和優秀的員工,在世界上最好的四星級酒店,所有的員工表現出的專業,注重細節,關懷,這是令人嘆為觀止逗留,絕對會再來。 September 4, 2014
Rated 5.0 out of 5.0 by 床铺舒适,服务一流 很舒适的酒店,位置很不错。隔壁是喜来登,购物,饮食都很方便。下次来可能还会去住。另外酒店退房的时候,如果是P会员可以走白金通道,呵呵。 September 3, 2014
Rated 4.0 out of 5.0 by 一入房間, 大陣煙味, 花洒很高, 窗景不佳 (很多工程進行中), 燈光難調較,, 但清潔舒適, 職員有禮, 入了 IHG 會, 有迎新飲品及報紙, 正 ! 然食物館內給予的食物較少及不夠熱 ! 如酒店價錢平些 (尤其是閒日), 較吸引 ! 請把我 IHG 咭之語言轉為中文, 謝謝 ! September 2, 2014
Rated 5.0 out of 5.0 服务周到,入住愉快 一次愉快的入住,大堂服务周到,房间温馨整洁,家具齐全,浴室干净,设施人性化,交通便捷,整体感觉性价比高。 August 30, 2014
Rated 2.0 out of 5.0 太大落差 本以為HOLIDAYINN的品牌都是可靠的一個酒店品牌但這次入住卻強差人意。房間提升過後的景觀是隔壁的工程地盤,我明白這個景觀是不能控制但對客人說提升了景觀打開卻是地盤全景,實在是無言以對。雖前台已轉換高樓層的房間但無線上網用不到,廁所又淤塞,實在是不能想像HOLIDAYINN是這樣。最後是很欣賞經理為我們安排的新房間,CARD和其他的服務,但淤塞的問題依然未能完全解決。雖然酒店提供了其他的服務但這次的入住實在是令我太失望了。 August 29, 2014
Rated 5.0 out of 5.0 by 舒適輕鬆的假期 明亮度.舒適度超乎想像.值得推薦.有機會希望能再次入住.期待使用其他設備.相信會有物超所值的體驗 也希望在餐飲搭配的店家能多慎選.因為第一天的早餐吃的雪菜肉絲撈麵.竟然有吃到一根細小鐵絲.這是這次旅程美中不足的地方.希望能在注意這個細節 August 28, 2014
Rated 5.0 out of 5.0 by Great service Excellent service are provided during our stay at your hotel especially says thanks for Front office staff's' caring and arrangement for my wife's birthday. Inside room's lovely Swan towel and flower arrangement make my wife happy! August 27, 2014
Rated 4.0 out of 5.0 by 积分换的房间,感觉还可以 积分换的房间,感觉还可以,就是希望能尽快有早餐和行政服务,金沙城其他2间酒店都有就这家没有··有点失望~·· August 26, 2014
Rated 5.0 out of 5.0 good very nice hotel,no only the view but also the staff.there are securities in the entrance so that we are not distorted.the beds are very soft and comfortable.we make a mistake to chose the the charged TV channel when we watch the television,but the front office staff help us to cancel it when we checkout.there is a little pity that we need to checkin too late and checkout very early.all in all,it's an excellent experience to stay in your hotel,and,thanks. August 25, 2014
Rated 5.0 out of 5.0 by Magnificent Hotel We recently had a 10 night stay in this Hotel and truly believe that this is not only the Biggest Holiday Inn in the world, but the best Holiday Inn in the world. The entire complex is magnificent. The location on the Cotai Strip is perfect, with many shops, restaurants and traditional sites all near by. A special mention to all Staff throughout the Hotel, who are helpful, professional and courteous. This is our Favourite Hotel in the World. Well Done to all Staff. August 23, 2014
Rated 4.0 out of 5.0 by My leisure time at Holiday Inn I have been staying in Holiday Inn Macau for three days during August 17-19, 2014. As expected, the hotel does not fail to meet our expectation, as I have with all other IHG group hotels like Intercontinental Hotels (Shenzhen and Foshan, China). It was indeed a good time for us to stay over there during our holidays, greeted by courteous staff and enjoying the nice facilities there. I am fully re-charged after this trip in Macau. August 23, 2014
Rated 4.0 out of 5.0 by Relax to enjoy your holiday I highly recommend you to try their services - check out inside your room. It's just a call to fix it. Therefore, you can more easily control your time to catch the shuttle bus or ferry. August 21, 2014
Rated 5.0 out of 5.0 很好的体验 很好的体验,下次还是会选择洲际的酒店。很好的体验,下次还是会选择洲际的酒店。很好的体验,下次还是会选择洲际的酒店。 August 21, 2014
Rated 1.0 out of 5.0 by 最差經歴 No,希望改善下員工的處事和遇問題的解決方法,不要草草了事,否則往後的意見調查做了也沒意思。本人之前已多次入住貴酒店,澳門的酒店競爭也大,若不改善,唯下次再不考慮選擇。 August 20, 2014
Rated 5.0 out of 5.0 by Comfortable bed, professional service From the room reservation to the service throughout the stay, the customer service was patient, excellent and tip top. The hotel has one of the most comfortable beds with a choice of firm or soft pillows. Easy to catch a shuttle to any part of Macau from Cotai Central. August 20, 2014
Rated 2.0 out of 5.0 by Not the Holiday Inn that I used to know! The familiar logo, bed, pillows, room furnishing etc. were there but the experience was very different. Just to quote a few examples: 1. No member check-in unless you are Gold or above; 2. The Shrekfast was totally unexpected and not known to me until I was directed to a dedicated counter to reserve the table. Should I have a choice, I might prefer to take my time to have a quite one instead of having to hit the schedule and met by all the excitements. 3. The second breakfast was a disaster. The service resembled that of a fast food restaurant and the dim sum dishes served were cold until I spoke to one of the managers. 4. I found my room key malfunctioned after the second breakfast, instead of getting some kind of immediate assistance I was nicely asked to queue up with all the guests who’s checking out. 5. At the lobby lounge, when I indicated redemption of welcome drink the food menu was almost immediately taken away and I have to ask for it again before I can check it out and ordered my food. Although the overall experience is not as pleasant as it should be there were staff who did their job well. The first was the check-in staff and the other was a swimming pool staff, both of them were nice and provided just the right amount of detail/information that you’d need and not felt bothered. August 17, 2014
Rated 5.0 out of 5.0 Very clean and good service We stayed one night in Holiday Inn, and We were very happy with the customer service of all staff of Holiday Inn, and enjoyed buffet (breakfast) with great performance of animation stars. Only one thing We didn't like was a view from the Hotel, due to construction, the view from our room was very poor, but night view was excellent. August 17, 2014
Rated 4.0 out of 5.0 by 非旺季性价比还是蛮高的 还行,方便,整洁,服务好 客房有烧水壶泡茶工具,就是不提供茶几,小桌子小得可怜 客房电话拨打澳门当地需要另外收费,收得那可是成倍的!比国际漫游费还高 August 16, 2014
Rated 4.0 out of 5.0 by Great Stay was great! I will definitely come back again! August 16, 2014
Rated 5.0 out of 5.0 by 服務一流 服務熱心,服務人員很熱情 大廳很乾淨 房間很舒適 房務人員服務迅速、熱心 整體而言 是個舒適的好環境 August 14, 2014
Rated 3.0 out of 5.0 by 服務有待加強 應強化員工尤其是前台人員的訓練 確實了解酒店的相關資訊 非一問三不知 還給予錯誤訊息 誤導住客 身為全球知名連鎖酒店 員工水平讓人失望 August 14, 2014
Rated 5.0 out of 5.0 非常優異 因為無論在外觀, 服務, 清潔, 舒適, 方便, 價錢各方面,都較其他酒店好, 故本人常使用貴公司酒店. 但外地酒店欠一些優惠推廣, 故往其他國家地方會較少採用貴公司的酒店, 如果有更多資訊, 當然會樂於使用, 例如日本, 台灣, 韓國等地方 August 14, 2014
Rated 5.0 out of 5.0 by 窗外噪音需要改善 空调冷却塔风机噪音略显大, 整体舒适,环境还不错。 空调冷却塔风机噪音略显大, 整体舒适,环境还不错。 空调冷却塔风机噪音略显大, 整体舒适,环境还不错。 August 13, 2014
Rated 5.0 out of 5.0 by 环境漂亮,服务很好 环境漂亮,服务很好, 性价比高, 有免费WIFI, 泳池员工NICE, 会再次选择入住。 LOBBY漂亮,前台工作人员有礼貌。 August 13, 2014
Rated 5.0 out of 5.0 by 地理位置好,服务周到 房间干净整洁,服务完美。相对于四星酒店,各方面都非常满意。如果有机会下次入住,再体验一下酒店的其它服务。 August 12, 2014
Rated 1.0 out of 5.0 booked non-smoking room, but smoking room provided suffered. cannot sleep well due to strong smelly room. staff explained no more non smoking room available of 1 bed the next day. Totally unacceptable. August 12, 2014
Rated 5.0 out of 5.0 by 服務親切 根據上次來澳門遊玩的經驗飯店的服務質量比第一次來時更好! 大廳的流量不會太誇張人擠人!不管辦理各項服務速度都很快!解釋也都清楚明白!服務人員都很有禮貌! 房務也很乾淨清爽! 有機會再來或許會在考慮入住! August 12, 2014
Rated 4.0 out of 5.0 by 环境清净, 床铺舒适 总体不错,性价比还可以,环境清净, 床铺舒适,交通方便,但是提供的一次性拖鞋太小,根本穿不下。洗浴用品一般,酒店服务人员服务中规中矩。 August 12, 2014
Rated 5.0 out of 5.0 by Food & Beverage and Cleanness Need more variety of food at Lobby Bar. when checked in, Room bathroom dustbin wasn't clean. we didn't notify to room service but when customer pay for 5 star, they expect 5 service too. August 11, 2014
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