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Rated 4.3 out of 5 by 444 reviewers.
Rated 5.0 out of 5.0 by Highly recommend I was there one night with my family. Everything was so good there, I have nothing to complain. The atmosphere in their casino is so good. The hotel locate in Sands Cotai, there's department store inside, there's sky bridge if you want to cross to Four season and Venetian. The food court is at the 3rd floor. And there are free shutter bus route to a few places, you can check with hotel assistant again. Just cross the street to City of dream where you can take more free shuttle routes. Unfortunately, the free airport shuttle bus doesn't run in early morning, you have to take a taxi if reach Macau too early and they'll charge more about MOP 10 from the meter. October 14, 2014
Rated 3.0 out of 5.0 不太滿意 第一,覆email太慢!寄了幾封email 也得一兩次回應。作為國際品牌要好好反省一下。 第二房間安排在email 已經表明我有嬰兒個安排房間在電梯遠方。不夠細心! 第三房間景觀是望個地盤。這樣安排upgrade真很好!放假的心情破壞了。 等四廁所馬桶是會塞掉。 October 9, 2014
Rated 5.0 out of 5.0 by 环境一流,服务一流 无论是前台工作人员,还是热线工作人员甚至只是走廊遇到的清洁人员到相当热情细心,无论是咨询当地风土人情还是需要帮助,总是有问必答,感觉就像朋友,就像亲人。环境也让人很放松很舒服。 October 9, 2014
Rated 5.0 out of 5.0 by This was the best hotel of our entire trip The staff are amazing, special mention to the staff in the Lobby Lounge. The room was easily the best we encountered on our trip; spacious, spotless and the most amazingly comfortable bed. There are security people on the lifts and there's a bridge across to the venetian. We received a voucher for free drinks in the lobby lounge while we had a short wait for our room and went there for coffee later the next night after the Dancing on Water show; both times the service was outstanding. Being part of the Sands Central there are myriad choices for dining, shopping and entertainment. I would go so far as to say this hotel would take some beating anywhere on our travels. If we're ever in this part of the world again this would be our hotel of choice. October 7, 2014
Rated 4.0 out of 5.0 by Comfortable stay The location was good. Surrounding facilities plentiful. Acess to other areas easily. October 7, 2014
Rated 4.0 out of 5.0 Prompt and good service A memorable stay for a short leisurely trip to Macao to my expectation befitting a 4-Star hotel of international standing! The staff were courteous and responsive, efficient and attentive though sometime the eagerness to serve would seem to have compromised the effectiveness of communication to get the message across right to the point! Quality and variety of food and beverages served were satisfactory though there is still room for improvement! Overall, would not hesitate to recommend to my friends and business associates to stay in the hotel should they visit Macao in the near future October 6, 2014
Rated 5.0 out of 5.0 by Perfection in Macau No words can do the Holiday Inn Cotai Sands justice. This hotel is the best I have ever stayed at. The staff are so helpful & friendly. I love how the lifts have security people stationed permanently. The bed was a dream to sleep in. The choice of swimming pools is incredible. I love the shopping, and the walkway bridge across to the Venetian is such a gem with the heat outside!. I can't wait to return. September 29, 2014
Rated 3.0 out of 5.0 by HOLIDAY 19-20 SEP 2014 Good location. The only thing to complaint about the room facilities is no kettle provide. September 23, 2014
Rated 5.0 out of 5.0 無其他意見 前檯服務員好, 有禮 服務人員指示清晰 游泳池加點音樂更好 廁所有兩卷廁紙好 無電熱水壺 電制插頭緊緊足夠 提供USB叉電更好 無其他意見 September 19, 2014
Rated 5.0 out of 5.0 房間舒適,禮賓服務非常好 禮賓服務非常好,因提早抵達的關係,大廳身著紅色旗袍優雅的禮賓人員就立刻上前幫我們辦理行李寄放,服務中心人員為我們詳細介紹附近好吃好玩的地點,還細心的連同搭出時間一併幫我們標示在地圖上,離開時賓客服務的Halen雖然身穿高跟鞋,還協助我們拉行李到接駁車處。房間非常舒適整潔,第一天還差點睡過頭,非常感謝所有的服務人員。 September 16, 2014
Rated 5.0 out of 5.0 by 舒適 在台灣預定比較方便,上網即可,離澳門機場比較近,j我的客戶都在那附近,對我來說方便近距離是非常好的選擇. September 15, 2014
Rated 4.0 out of 5.0 by 優秀服務,環境舒適 酒店員工有善及有禮, 酒店環境暫因氹仔仍在發展而有些少影響, welcome drink 令我十分驚喜. September 14, 2014
Rated 5.0 out of 5.0 by 服务一流 第一次体验假日酒店,服务态度一流,工作人员态度热情,客房干净整洁,出行方便。总体感觉非常的好,以后出行旅游应该还会选择假日酒店。 September 13, 2014
Rated 4.0 out of 5.0 by Showerhead It would be nice to have a removable showhead. The tiny person will get his/her head all wet while not want to wash the hair. The cozy bar lounge serves great varities of welcome drink selection. September 13, 2014
Rated 5.0 out of 5.0 十分驚艷的住宿體驗 由於是我老婆生日,特地飛去澳門住假日酒店,原先只是請飯店代訂蛋糕慶生,飯店發現我是會員主動提供更多的服務,讓人感受到會員忠誠服務的感受,十分感謝 當然飯店一如假日酒店的品質一樣,非常的棒,未來有機會去澳門玩也一定是首選! September 8, 2014
Rated 4.0 out of 5.0 by Nice & Comfort Room Overall the stay was good, however i requested for a nice view but was given a view with construction. September 6, 2014
Rated 4.0 out of 5.0 by Very Well Comfortable room and service Room is clean, staff is doing well. they cleaned my room very well. My room and belongings were changed to be clean. Thanks for your staff all. September 5, 2014
Rated 3.0 out of 5.0 by 住房感覺很好,整體服務不錯 這次帶內人一起進住,原訂不吸煙房,但要等二小時,因從香港一大早出門很累,櫃檯表示可請服務人員處理就可,沒想到反應了很久都沒來,睡了一會起來,內人再反應一次,來了只是噴了一點香精,草草了事,還是不行,但整體服務還算好, September 4, 2014
Rated 5.0 out of 5.0 優秀酒店和優秀員工 優秀的酒店和優秀的員工,在世界上最好的四星級酒店,所有的員工表現出的專業,注重細節,關懷,這是令人嘆為觀止逗留,絕對會再來。 September 4, 2014
Rated 5.0 out of 5.0 by 床铺舒适,服务一流 很舒适的酒店,位置很不错。隔壁是喜来登,购物,饮食都很方便。下次来可能还会去住。另外酒店退房的时候,如果是P会员可以走白金通道,呵呵。 September 3, 2014
Rated 4.0 out of 5.0 by 一入房間, 大陣煙味, 花洒很高, 窗景不佳 (很多工程進行中), 燈光難調較,, 但清潔舒適, 職員有禮, 入了 IHG 會, 有迎新飲品及報紙, 正 ! 然食物館內給予的食物較少及不夠熱 ! 如酒店價錢平些 (尤其是閒日), 較吸引 ! 請把我 IHG 咭之語言轉為中文, 謝謝 ! September 2, 2014
Rated 5.0 out of 5.0 服务周到,入住愉快 一次愉快的入住,大堂服务周到,房间温馨整洁,家具齐全,浴室干净,设施人性化,交通便捷,整体感觉性价比高。 August 30, 2014
Rated 2.0 out of 5.0 太大落差 本以為HOLIDAYINN的品牌都是可靠的一個酒店品牌但這次入住卻強差人意。房間提升過後的景觀是隔壁的工程地盤,我明白這個景觀是不能控制但對客人說提升了景觀打開卻是地盤全景,實在是無言以對。雖前台已轉換高樓層的房間但無線上網用不到,廁所又淤塞,實在是不能想像HOLIDAYINN是這樣。最後是很欣賞經理為我們安排的新房間,CARD和其他的服務,但淤塞的問題依然未能完全解決。雖然酒店提供了其他的服務但這次的入住實在是令我太失望了。 August 29, 2014
Rated 5.0 out of 5.0 by 舒適輕鬆的假期 明亮度.舒適度超乎想像.值得推薦.有機會希望能再次入住.期待使用其他設備.相信會有物超所值的體驗 也希望在餐飲搭配的店家能多慎選.因為第一天的早餐吃的雪菜肉絲撈麵.竟然有吃到一根細小鐵絲.這是這次旅程美中不足的地方.希望能在注意這個細節 August 28, 2014
Rated 5.0 out of 5.0 by Great service Excellent service are provided during our stay at your hotel especially says thanks for Front office staff's' caring and arrangement for my wife's birthday. Inside room's lovely Swan towel and flower arrangement make my wife happy! August 27, 2014
Rated 4.0 out of 5.0 by 积分换的房间,感觉还可以 积分换的房间,感觉还可以,就是希望能尽快有早餐和行政服务,金沙城其他2间酒店都有就这家没有··有点失望~·· August 26, 2014
Rated 5.0 out of 5.0 good very nice hotel,no only the view but also the staff.there are securities in the entrance so that we are not distorted.the beds are very soft and comfortable.we make a mistake to chose the the charged TV channel when we watch the television,but the front office staff help us to cancel it when we checkout.there is a little pity that we need to checkin too late and checkout very early.all in all,it's an excellent experience to stay in your hotel,and,thanks. August 25, 2014
Rated 5.0 out of 5.0 by Magnificent Hotel We recently had a 10 night stay in this Hotel and truly believe that this is not only the Biggest Holiday Inn in the world, but the best Holiday Inn in the world. The entire complex is magnificent. The location on the Cotai Strip is perfect, with many shops, restaurants and traditional sites all near by. A special mention to all Staff throughout the Hotel, who are helpful, professional and courteous. This is our Favourite Hotel in the World. Well Done to all Staff. August 23, 2014
Rated 4.0 out of 5.0 by My leisure time at Holiday Inn I have been staying in Holiday Inn Macau for three days during August 17-19, 2014. As expected, the hotel does not fail to meet our expectation, as I have with all other IHG group hotels like Intercontinental Hotels (Shenzhen and Foshan, China). It was indeed a good time for us to stay over there during our holidays, greeted by courteous staff and enjoying the nice facilities there. I am fully re-charged after this trip in Macau. August 23, 2014
Rated 4.0 out of 5.0 by Relax to enjoy your holiday I highly recommend you to try their services - check out inside your room. It's just a call to fix it. Therefore, you can more easily control your time to catch the shuttle bus or ferry. August 21, 2014
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