Rated 4.3 out of 5 by 246
Rated 4.0 out of 5.0 by PMJ16 Good value for the price but beware of their Rewards Program
Overall, we enjoyed our stay in this hotel. It's good value for the price and there are a lot of amenities like swimming pool, gym, business center and shuttle service.
It's really nice to have Filipino staff because you could feel there hospitality and warmth.
We had a bad experience after we check out... we stayed in the 3rd floor... or 4th can't remember... in the ball room area because our flight was late in the evening. The old Chinese staff told us to leave the ballroom area...we don't understand Chinese but his hand gestures is pushing us away.
Also be careful of their rewards program. I booked 2 rooms but I only got points for 1 room. I find this unfair because I paid for 2 rooms right? I sent a message to their website but they said it was in the fine print... who reads the fine print... it is so long!!! Had I known this I would have asked my brother to book the other room.
August 13, 2013
Rated 3.0 out of 5.0 by TommyKT Room is the smallest
Good service but the room is relative small than most other hotels.
August 13, 2013
Rated 3.0 out of 5.0 by Alexkhchu1 Everything is just Normal, but washroom is very poor
The room and location are all rite, everything is average.
But one thing that was very bad is the washroom. The toliet was stuck and even the sink was not functioning well which the water got stuck there for a long time.
August 12, 2013
Rated 5.0 out of 5.0 by KSP101 Best Holiday Inn in the world
Great Transportation Service
Best Concierge Staff
Great Room and Amenities
And the DreamWorks Lab
August 11, 2013
Rated 5.0 out of 5.0 by Kristen1224 Except breakfast, everything is perfect.
Great location, good service, amazing staff but one thing is short.
Breakfast was baaaaad. The employees in the restaurant were unkind and did not speak proper english. I had breakfast coupon but they did not give me the correct information that i chose the regular meal and had to pay the whole price. Was about to complain but they pretended not to understand. Please choose other restaurant to provide breakfast service so i can recommend to others.
August 6, 2013
Rated 5.0 out of 5.0 by nlaugc One of the best hotels in Macau
We had an excellent view of the Cotai Strip and the nearby City of Dreams, Hard Rock and Crown hotel. The room was spacious for a family of four, the beds comfortable and bathroom neat with ample amenities. The pools (all 5 of them) were stylish and relaxing. The entire team of the hotel showed great hospitality and we would definitely return on our next trip.
August 5, 2013
Rated 4.0 out of 5.0 by Frequent1 Slightly Disappointed
A great Holiday Inn, no doubt - found almost All that is expected of this IHG brand. But in view of the general high standards set in Macao, and the corresponding higher room rates, the following disappointments followed :
1) Lighting and Ambiance of the public areas not conducive to relaxation ( a little dim );
2) Front Office & Concierge Staff excellent in service & attitude;
3) Very disappointed when told that spendings in hotel F&B outlets do not count towards Priority Club Points (because outlets are out-sourced) - absolutely unacceptable.
4) Transport arrangements : Would be perfect if Hotel has transport links or arrangements that ferry guests to various Bus connections & terminals for those proceeding to the mainland.
5) Free shuttles not obvious at Customs Clearance point: For a first-timer Who would know what is Cotai Central ? We were looking out for the Holiday Inn signage - end up paying for our own Taxi.
August 5, 2013
Rated 3.0 out of 5.0 Poor design of the pools
We went down to have a swin in the morning on 22/7/2013, and the lady by the pool side doors told us to go left. And the lady on the left told us to go back to the right. It was very confusing to find the right entrance to the pool. (May be put clear signage or train your staff properly)
There are quite a few pools outside but the sizes are not standard pool. Once you went in and start to swim, the deeper area is not wide enough to fit for two persons. The staris went into the pool are two wide and the shape of the pool doesn't help for laps either.
I am not sure how you could improve this, the pool is difinitely is one of the criteria I would consider for future booking. (Winter time is good for renovation ?)
Please show the pool picuture in your website too.
August 4, 2013
Rated 5.0 out of 5.0 by Haoluck Good value
Excellent place for holiday. Room is big and clean,staffs are nice.
August 3, 2013
Rated 4.0 out of 5.0 by Coco2u Great location and impressive rooms
The Hotel's location is perfect as it is at the heart of the Cotai Strip, within walking distance to a lot of the city's featured places. The hotel's shuttle bus service from the ferry station is very convenient. At the hotel, there are plenty of staff at the reception to entertain the guests' needs and queries. They are very welcoming and helpful which is very much appreciated for tired travelers. The room we stayed in #Superior# was very lovely, with nice interior of modern style that is really impressive. And the view from the room during nighttime is awesome, the bustling night life that Macau can boast off. The added touch of a complimentary birthday cake for my son was really nice, not to mention their excellent room service. Overall, my family had a really pleasant and unforgettable stay at the Holiday Inn.
August 2, 2013
Rated 5.0 out of 5.0 by Docvirus A place to relax
When I need a place to stay to unwind for a day, I pick a place that's not too far from home, I choose Holiday Inn Macau Cotai Central. I choose this hotel for the staff and the service they provide, I often come straight from a long haul flight, and they are always prepared with a welcoming smile and my room key.
They have taken the time to listen to my needs and ensure that I get the things that I need to have a relaxing stay. They have assisted me with getting tickets for the shows that I want to see, with great seats and tickets for the ferry home.
This last visit was the same welcoming greeting with the friendly chat from Jesse and the room being set up ready for my family, it took a matter of moments to check-in. The Front Office Manager, (Roy) gives time to greet people and inform us about the new promotion that will be of interest to my son. The hotel have Shrek and other characters wandering around the hotel, to the delight of young and old. Whilst there is a casino attached to the hotel to occupy the adults, they have gone that extra mile and provided some great entertainment for the children and the young at heart.
If you want something special then let them know in advance and they will do their very best to accommodate you. Every request is met with a smile, when they cant manage your request they give a reason so that you understand the situation.
August 1, 2013
Rated 4.0 out of 5.0 by HolidayInnJW Quality Service
It is totally to approach what is quality service in hospitality, no matter in restaurant service or room service, it is excellent and value for the money. "I will be back", please keep going.
July 20, 2013
Rated 4.0 out of 5.0 Good Service
One of the reason that I chose Holiday Inn Hotel is this is a valued-price in the promotion at the early of year. And this is a new hotel in Macau, my family also want to try to stay in there.
July 18, 2013
Rated 3.0 out of 5.0 by littlemarco comfortable bed
overall is good, but the air condition's noise is too loud when I sleeping at night.....
July 14, 2013
Rated 4.0 out of 5.0 by ccchu Good value
We got the welcome drink and free Wifi service since I was join member. Room is clean and comfortable. Room charge is good value for promotion period. I will come again if there is further promotion or special offer to the member.
July 14, 2013
Rated 3.0 out of 5.0 by Thanyalak Good location
Good location , easy connect to Distination.
Please improved Bell knowledge.
July 12, 2013
Rated 4.0 out of 5.0 硬件和装修都高于其他假日酒店
July 10, 2013
Rated 4.0 out of 5.0 by JackyK Good choice for family but drainage problem still exists
I chose to stay in this hotel for the 2nd time because it provides several swimming pools which is good for family with kids. Poolside restaurant offers good food with reasonable price. We were lucky enough to witness the Dreamworks Parade on 30 June and my kid enjoyed it very much.
One complaint for the drainage problem (again) in the toilet in my room. It was choked when we used it for the first time and we needed to call for help. We experienced the same problem when we stayed here last year (in guestroom and swimming pool changing room and we wrote a review here on this). Suggest the management to pay serious attention on it !!
Special thanks to Miss Anthea So, the front desk manager who grants special assistance to me which makes my trip memorable. Her professionalism is much appreciated !!
July 9, 2013
Rated 4.0 out of 5.0 by Ruanbout Relax
The room was clean and comfortable. Spaceous rooms with comfortable bed. The only comment is regarding the shuttle bus services. It is recommend to increase routes to reach the main attractions in Macau instead of changing the shuttle buses in other hotels which need to be wait for more than 30 minutes. Also, the frequency of shuttle bus during peak season and public holidays should be increased to enhance the guest satisfaction.
July 8, 2013
Rated 5.0 out of 5.0 by Elfish Memorable stay at the Holiday Inn - Macau Cotai Central
We were satisfied and pleased with every bit of our stay at the Holiday Inn Hotel in Macau. Kudos and keep up the excellent customer service.
The service staff were highly commendable for their sincere, warm and friendly service towards us. From the room service staff who greeted us politely and with a friendly smile each morning when we passed them; to the concierge who provided us with accurate and detailed information to the places of visits in Macau and including Zhuhai - it was indeed a smooth, easy and relaxing trip for us despite the full occupancy period at the hotel.
We will not hesitate to use and recommend this hotel to any of our friends.
Thank you to the management and staff for the warm and friendly service and for making our stay at Holiday Inn Cotai a memorable one!
July 7, 2013
Rated 4.0 out of 5.0 by Rainbowlui Bird
Enjoy, but forgot our welcome drink!
I will come again around end Sept, pls offer yr best price for my chose?
July 5, 2013
Rated 5.0 out of 5.0 by StarKwok 环境和性价比
July 5, 2013
Rated 5.0 out of 5.0 by HoKC Good Service
The staff are very nice and helpful.
The room is very clean and tidy.
July 4, 2013
Rated 3.0 out of 5.0 接待处服务态度差
July 3, 2013
Rated 5.0 out of 5.0 by TCee Always enjoy my stay at Holiday Inn group of hotels
Great rooms, comfortable beddings, good amenities, clean and fresh, good service, great facilities and location.
June 27, 2013
Rated 5.0 out of 5.0 by paulinesyy Nice hotel & Great staff
This my second time to live at Holiday Inn MACAO COTAI CENTRAL. This 4 Star Hotel but 5 Star service, clean room, helpful staff, easy to go anywhere, will be back here again ~~
June 26, 2013
Rated 5.0 out of 5.0 by Popsee Holiday Inn Cotai Macau
This Holiday Inn is a five start hotel located in Cotai Macau and is easily accessible to casinos, shopping and restaurants. The staff and service is far above the average hotel in Macau. There are activities for kids, a very good workout area and wonderful swimming pool for adults and kids. Lots to see and do in Macau. Rooms are nice and beds are very comfortable. Prices are reasonable for what you get at this hotel.
June 22, 2013
Rated 4.0 out of 5.0 by Carnarvon Unforgettable holiday
A warm and outstanding service and tidy room.
The staff check in and out was mostly efficient.
June 20, 2013
Rated 4.0 out of 5.0 by jonkee 舒适的体验
June 18, 2013
Rated 5.0 out of 5.0 还是挺好的
June 17, 2013