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Rated 4.3 out of 5 by 358 reviewers.
Rated 5.0 out of 5.0 by Very well mannered and knowledgeable staff You would expect the front desk to be knowledgeable about Hotel services but we were impressed when the bell boy guided us through the hotel. Overall the staff were excellent and it would definitely be the reason we would keep going back. December 30, 2013
Rated 4.0 out of 5.0 Great Hotel Nice Hotel !! Enjoy Yourself !! Staff provide Good Services !! December 29, 2013
Rated 5.0 out of 5.0 by Good experience of birthday celebration It was my mother's birthday and we planned to go for a short trip to Macau for celebration. Overall, the experience was good and we were all very pleasant with this stay. The room was clean and spacious, quiet at night and comfortable. Since it was my mother's birthday, the hotel offered some birthday surprise for her. We appreciated the good service and friendliness of all the staff in the hotel, and I would like to express my gratitude to Ms Anthea So, for her patience and helpfulness when handling the birthday arrangements. One only bad thing was that the hotel lobby was too crowded and noisy. December 29, 2013
Rated 4.0 out of 5.0 by All are good except with no promised late check-out When booking, the hotel promised to have 2pm late checkout. But finally I was only given 12nn late checkout. All the other things are good. December 28, 2013
Rated 4.0 out of 5.0 by maps overall excellent in Holiday Inn, just a bit dirty in the bath. If Sands Cotai Central have electric maps for us to search, will convenient for us very much. December 27, 2013
Rated 5.0 out of 5.0 by can meet my request and good respond good service and respond are quickly. helpful to my arrangement deliver the flower to room and achieve my requirement ( high level floor/ no smoking room/ double bed/ middle corridor etc. December 26, 2013
Rated 3.0 out of 5.0 by poor service I am frustratied by the change of my hotel room cards over 5 times during my 3 days' stay. My wife blamed our casino's losses to the bad luck associated with this incident. Apparently, sensitivevirty of the card was an issue,but the inconvenience caused to us at midnight was both upsetting and embarassing. I start to wonder if the room is haunted. KC Chong December 26, 2013
Rated 5.0 out of 5.0 large room and comfortable bed with great pillows From check in to check out had fabulous stay - very helpful staff with beautiful surroundings and displays. Room was very impressive with comfortable bed & amenities. December 24, 2013
Rated 4.0 out of 5.0 by Value for money except no free wifi and fixed shower tub Everything is fine and value for money except no free wifi in room which is now generally provided in many hotels of the same grade. Also many Holiday Inn worldwide has this offer. Moreover, the shower tub is fixed on the wall and cannot be taken off which makes a little bit inconvenient. December 22, 2013
Rated 5.0 out of 5.0 by impressive staff and service good impression on Front Desk and Housekeeping staff. very thoughtful and considerated. some of the concierge boy are helpful. I will recommand this hotel to my friends. December 19, 2013
Rated 4.0 out of 5.0 by swimming pool I just want to complain the swimming pool, somebody smoking there, and that man is working there people, I don't believe the swimming pool have smoking area, I am very disappointed about that. Please let me know you will cancel the smoking area. I can't accept. December 18, 2013
Rated 5.0 out of 5.0 We loved it! We booked this hotel on the 5 day sale and we loved the hotel! The beds are really comfy and it's incredibly convenient to simply walk down to the casino and grab a bite! We will definitely be back! I miss it already! We wished the pool might have been heated or at least have an indoor one though so we could still swim in the winter. December 17, 2013
Rated 5.0 out of 5.0 by Great Hotel to Stay in Macao Cotai Central Holiday Inn Macao has a convenient location it is just accessible to every place in Cotai. I was having a comfortable stay as I received a great service from the Front Office and Housekeeping staff. Staff were very helpful especially the Concierge Team who gives you the right directions!!! I highly recommend this hotel if you are planning to have a trip to Macao Cotai Strip. December 15, 2013
Rated 5.0 out of 5.0 by first stay in Macau Cotai Central feel nice 5 nights from Dec.5th to Dec.10th, stay in Macau Cotai Central. feel nice: 1. like staff's smile & their services, very professional; 2. room is comfortable & clean. Tks for the pillows,very thoughtful, make me a sweat sleeping... 3. shopping is very Convenient,also enjoy the foods here. 4. suggestion: hope next time room will offer free WIFI; the free water will prepare more, the bottle cap is too tight to open.... December 14, 2013
Rated 5.0 out of 5.0 by Great Hotel Everything is great from porter to room service. Only cons is that there isn't much activities for kids. December 11, 2013
Rated 5.0 out of 5.0 by Ideal location for family and business travellers I have stayed in more than ten hotels in Macau during the last 4-5 years. The Holiday Inn, Macau Cotai Central offers the best location, services, and value for the family and business travelers. December 9, 2013
Rated 4.0 out of 5.0 by staff very helpful in check in & check out very fast service, helpful, provive a useful information. December 7, 2013
Rated 5.0 out of 5.0 by Excellent - 5 stars This hotel is truly excellent and as good as or better than most 5 star hotels, including most Intercontinentals. Everything is great, including the location. In Macau I would not think of staying anywhere else. December 5, 2013
Rated 5.0 out of 5.0 by Excellent staff The staff at check-in counter is nice and tried his best to find a room for us as we arrived the hotel at 12. However, the places of taking the shuttle bus are too disperse as we need to walk to different places for taking different shuttle bus. December 3, 2013
Rated 4.0 out of 5.0 by Courteous service - Dream works package was great, enjoyed the character breakfast very much - concierge service was excellent, assisted for booking ferry ticket & breakfast - Gymnasium staff was nice, showed around the gym room even I just wanted to have a look - only found a black stain at bed cover - guestroom toilet bowl always stuck November 28, 2013
Rated 4.0 out of 5.0 by Good stay Hotel management came through when it really mattered to honor my Gold status and it was VERY appreciated. November 23, 2013
Rated 5.0 out of 5.0 by Location & Services We booked for 2 nights from 5/10/2013 and was upgraded to a suite (likely due to us being IHG member). The room is big with full facilitates - great impression. The coffee shop in the lobby has great surrounding. WiFi is everywhere, including the room, with good signal. The hotel is in the middle of the Macao Cotal Central where you can shop, eat and visit other hotels within easy walking distance. There is no need to catch a taxi to go to the CBD area - you can get everything and try out all types of restaurant around the hotel complex. LOCATION is great!!! November 22, 2013
Rated 4.0 out of 5.0 by Clean and Comfortable Nice counter service. Room is clean and comfortable. More spots for shuttle service is suggested! November 21, 2013
Rated 5.0 out of 5.0 by An overall great experience The only minus about the property is the ventilation in the lobby area which is connected with the entrance of the casino. The ventilation is not adequate, and my clothes cover in smell of cigarette just by standing in the lobby area for less than 30 minutes. November 20, 2013
Rated 4.0 out of 5.0 by 2nd stay This is my 2nd stay at this hotel. The room is still very nice and relaxed. However the lobby / lift area had a strong smell of smoke which destroyed me. I really hope there is more shuttle bus route than only ferry terminals & boarder gate and more frequent. Also it's hard to catch a taxi as the drivers will offer a high price instead of using meters. November 20, 2013
Rated 5.0 out of 5.0 by stunning environment excellent living environment,excellent staff and arrangement, free wifi services and late check out . Grand shopping mall .All factors are shining point of your hotel. November 19, 2013
Rated 4.0 out of 5.0 by The room is cozy and the bed is comfortable The room is cozy, the bed is comfortable, good enough pillows. November 17, 2013
Rated 5.0 out of 5.0 by 物超所值 很喜欢的一家酒店,干净舒服,这次还以超值价拍到酒店真的超爽哦,还升级了房间,还会继续选择入住的。加油! November 17, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service. 1.Comfortable bed and great service. 2.Good location. 3.Nice Casino. 4.Easy Shopping. 5.Free bus shuttle. November 15, 2013
Rated 5.0 out of 5.0 Very Good! Nice Hotel ! Good location ! Very nice front dest agents! November 15, 2013
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