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Rated 4.3 out of 5 by 438 reviewers.
Rated 2.0 out of 5.0 by Front desk service Don't understand why the front desk staff ask me the stupid question when I checked out, they asked me is anybody still in the room? Why don't' the hotel send the staff to check the room if still have doubt. Or direct ask me to show the ID. So stupid! Waste my time to answer the stupid question. January 26, 2014
Rated 5.0 out of 5.0 by Nice Place with Great Service As a IHG member was greeted with a upgrade on my room reservations upon check-in . The Hotel staffs were very friendly and helpful when asked about directions or any enquiries during my 2 days stay at the Hotel . The rooms were very comfortable and clean . The only problem is the breakfast which was included , the food and the quality at the Chinese Restaurant @YUM CHA was tasteless and was not even HOT when served . I have to pay slightly additional to have it changed to the Grand Orbit restaurant which serves much better food and varieties and was greeted with a much better service on the second day . Overall have Enjoy a great holiday at Holiday Inn hotel , will definitely plan another trip again to this good hotel . January 22, 2014
Rated 4.0 out of 5.0 Comfortable, relaxing, and security is professional Lobby counter, very flexible, accept my early registeration. January 22, 2014
Rated 5.0 out of 5.0 by unforgettable experience welcome drink ticket was very surprised. service was really great will choose Holiday inn again January 21, 2014
Rated 4.0 out of 5.0 by Good Service The room is comfortable and the staff is willing to help us. The fitness center is clean and big. January 18, 2014
Rated 5.0 out of 5.0 Among the BEST Arrived early from Hong Kong and got a room within 10 mins. Very clean and comfortable room with hard and soft pillows to choose from. Great location - just across the road from Venetian where you can enjoyed all their amenities and return to your room for a much needed peaceful rest. Good food all around with great shopping here and also next door to the City of Dreams. Enjoyed my 2 days stay here in Holiday Inn and will be back definitely. 5 star rating from me. January 15, 2014
Rated 4.0 out of 5.0 by great service and reasonable price Staff were very nice, food court with large varieties and good quality January 15, 2014
Rated 4.0 out of 5.0 by HOME OUTSIDE HOME 标准的假日风格,清新。交通比较方便,口岸有酒店的车接送,内部也有通道到威尼斯人,但感觉附近景点不多。 办理入住时幸运地不需排队,前台员工亲切的问候,有温暖的微笑,对优悦会会员的认可,做的好!感谢客房的升级。 客房非常舒适,良好的睡眠在疲惫的旅途后非常的重要。浴室的固定花洒对我们来说不太方便,建议更换。 大堂吧几点开放呢?欢迎饮品券最后变成了留念券。 January 14, 2014
Rated 5.0 out of 5.0 by Commendable service Inadvertently left two items of clothings in my room when I checked out; the Lost & Found person Tory is very responsible and responded promptly upon my request to send by courier service to my location. This is laudable and to be specially commended. I will definitely check into Holiday Inn at Macau the next time . January 13, 2014
Rated 5.0 out of 5.0 by Excellent Stay No complains whatsoever about the hotel. We enjoyed our stay here. Guest service, Miss Geraldine always smiling and ready to offer any help or advice to us. January 12, 2014
Rated 5.0 out of 5.0 A Comfortable Stay at the World's Largest Holiday Inn Stayed at this Holiday Inn during the Grand Prix and it was wonderful. Getting to the hotel is very convenient as they offer free shuttle service from the airport. Although we were assigned a room at the end of the corridor, we arrived to a fabulous room - spotlessly clean and with a fantastic view. We were also given late check-out which has very helpful since we needed to rest more from our late fly-in to Macau. Check-in and check-out was a breeze, and you won't find it hard to ask help from anyone in the hotel. Would love the chance to come back for a longer stay. TIP: There's a lovely fountain in the lobby and you might catch Po, Shrek and other film characters there! January 10, 2014
Rated 5.0 out of 5.0 by Caring service This is by far the best stay I have ever had, even though it was just one night in Macau. I pretty surprised by minor things like the flexibility of the softness of pillows, which makes my sleep more comfortable. In addition to that, I want to send my most sincere thanks to the front desk team, whom are all very responsive to my special request in preparing a cake for my sister's birthday. The arrangement is awesome, and my sister is really happy with that. In overall, great services! January 7, 2014
Rated 5.0 out of 5.0 by good service very nice and comfrontable , staff are frenidy and helpful, January 7, 2014
Rated 4.0 out of 5.0 by Confortable Confortable and Convenience A nice place to spend your holiday here. January 6, 2014
Rated 5.0 out of 5.0 by Comfortable bed Excellent experience , except free wifi is not offered . January 3, 2014
Rated 4.0 out of 5.0 by comfortable room We really enjoy our stay at the Holiday Inn. Reception staff was very helpful. Room was very nice and cozy. Love the different type of pillow. Will come again next year. Thank you once again. January 3, 2014
Rated 5.0 out of 5.0 by 非常好 會推介給朋友或親友入住你們集團酒店. 酒店地方很大,但員工好像很小,或有不足.希望可有改善. 酒店價格有點過高,相比其它国家. January 2, 2014
Rated 5.0 out of 5.0 by Almost good for me There's only one thing(not from hotel but from other people stay in this hotel): When I sleep in midnight, there's always so many people creating loud noise, and even nock your door times and times again. Really annoying. I know it is hard to control from hotel side, but if possible, I hope your hotel could control it a little bit. Thanks. Jane January 1, 2014
Rated 5.0 out of 5.0 by My recent stay Nice location. Reasonable price, nice amenities and accommodating staff. January 1, 2014
Rated 4.0 out of 5.0 Good service Reasonable price Efficient check in and check out Breakfast is good December 31, 2013
Rated 5.0 out of 5.0 by Very well mannered and knowledgeable staff You would expect the front desk to be knowledgeable about Hotel services but we were impressed when the bell boy guided us through the hotel. Overall the staff were excellent and it would definitely be the reason we would keep going back. December 30, 2013
Rated 4.0 out of 5.0 Great Hotel Nice Hotel !! Enjoy Yourself !! Staff provide Good Services !! December 29, 2013
Rated 5.0 out of 5.0 by Good experience of birthday celebration It was my mother's birthday and we planned to go for a short trip to Macau for celebration. Overall, the experience was good and we were all very pleasant with this stay. The room was clean and spacious, quiet at night and comfortable. Since it was my mother's birthday, the hotel offered some birthday surprise for her. We appreciated the good service and friendliness of all the staff in the hotel, and I would like to express my gratitude to Ms Anthea So, for her patience and helpfulness when handling the birthday arrangements. One only bad thing was that the hotel lobby was too crowded and noisy. December 29, 2013
Rated 4.0 out of 5.0 by All are good except with no promised late check-out When booking, the hotel promised to have 2pm late checkout. But finally I was only given 12nn late checkout. All the other things are good. December 28, 2013
Rated 4.0 out of 5.0 by maps overall excellent in Holiday Inn, just a bit dirty in the bath. If Sands Cotai Central have electric maps for us to search, will convenient for us very much. December 27, 2013
Rated 5.0 out of 5.0 by can meet my request and good respond good service and respond are quickly. helpful to my arrangement deliver the flower to room and achieve my requirement ( high level floor/ no smoking room/ double bed/ middle corridor etc. December 26, 2013
Rated 3.0 out of 5.0 by poor service I am frustratied by the change of my hotel room cards over 5 times during my 3 days' stay. My wife blamed our casino's losses to the bad luck associated with this incident. Apparently, sensitivevirty of the card was an issue,but the inconvenience caused to us at midnight was both upsetting and embarassing. I start to wonder if the room is haunted. KC Chong December 26, 2013
Rated 5.0 out of 5.0 large room and comfortable bed with great pillows From check in to check out had fabulous stay - very helpful staff with beautiful surroundings and displays. Room was very impressive with comfortable bed & amenities. December 24, 2013
Rated 4.0 out of 5.0 by Value for money except no free wifi and fixed shower tub Everything is fine and value for money except no free wifi in room which is now generally provided in many hotels of the same grade. Also many Holiday Inn worldwide has this offer. Moreover, the shower tub is fixed on the wall and cannot be taken off which makes a little bit inconvenient. December 22, 2013
Rated 5.0 out of 5.0 by impressive staff and service good impression on Front Desk and Housekeeping staff. very thoughtful and considerated. some of the concierge boy are helpful. I will recommand this hotel to my friends. December 19, 2013
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