Rated 4.3 out of 5 by 358
Rated 1.0 out of 5.0 by JV0628 The Platinum Elite is useless !!
i had a 3 days vacation with my family on Jun 27 ~ 29 in Macao, and my family just ask if i have any benefit for the Platinum Member.
I just said that we just can have a welcome fruit when we check in.
But when i stay in the room, i didn't see it and just ask the hotel staff if i can get the welcome fruit because i always enjoy this when i am in the hotel !
But the staff just reply that they never provide this !!
After that, they said that i am a Platinum elite member, they will ask if i can get this or not !
But even till i check out, i still not get any reply from their staff.
Actually, as you know, i told this to my family and it made me feel shame !!
As you know, the fruit is not so important, but the feeling is very very bad !!!
I will tell you that i will never back to this hotel when i am in Macao anytime !!! Because they never think you are a " Platinum Elite" member .........
July 6, 2014
Rated 5.0 out of 5.0 by Mins 热情，舒适
July 6, 2014
Rated 3.0 out of 5.0 by Mayur S Great hotel, lacks service
Good hotel, great infrastructure, a lots to keep you busy for days.
But service has to be much more personalised and staff has to be helpfull
July 4, 2014