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Rated 4.3 out of 5 by 471 reviewers.
Rated 5.0 out of 5.0 by 很好的体驗 整体服務很好,很体貼.. 大堂LOBBY的WELCOME DRINK很多選擇,味道和服務很好.. 如果美食廣場的食物質素可以再高一點非常好了 November 13, 2014
Rated 2.0 out of 5.0 by Great Service but Poor Management This is my first time to stay with Holiday Inn Macao, hotel staff providing me professional and warmest service, especially Miss Esther, she is truly professional. As her check-in counter is quite far away from the queue, she comes to me with warm smile and direct me to counter, I am really appreciated as this is my first time to see a hotel staff to serve me like that. Unfortunately, since I arrived hotel at 5:30pm and I knew the check-in time is from 3pm onwards, due to hotel's poor room arrangement, I am not able to get my room on the spot and Esther guarantee providing me a room on or after 7pm. I thought that is not acceptable on a 5-star hotel because the customer comes 2.5 hours after official check-in time start but not able to get a room. Even though Esther providing her professional service and manner to explain the situation, but I really frustrated because I feel so tired on that day and I would have a short sleep when I arrived Macao, it makes me unhappy on whole day! Therefore I would urge the management to have a look on this issue and improve the room arrangement as soon as possible. November 12, 2014
Rated 2.0 out of 5.0 by Poor service The hotel isn't as good as it was 1-2 years ago. Customer service is poor overall. November 12, 2014
Rated 4.0 out of 5.0 by 職員有禮、交通方便! 整體來說,酒店的設施都很方便,除了食肆方面,中菜味道一般,房間內的電燈製控制方面,非常麻煩!床邊按製丶一按就全間房間関掉。那晚住了第一間頭房,感覺不好,隔離便是機房,早上想開窗簾,就看到有職員開工. November 12, 2014
Rated 5.0 out of 5.0 by Comfortable and Clean Room The Bed and Toilet is clean and tidy. Air conditioner is well and let me has good sleep. November 11, 2014
Rated 5.0 out of 5.0 by 前廳服務及入住跟退房效率高 行李服務方面,對於客人的需求服務做得不錯,例如:手機沒電時可提供充電,以及行動電源亦可。 禮賓部提供免費電話撥打至機場確認班機。 November 10, 2014
Rated 5.0 out of 5.0 by Check in time I would like to check in in-time rather than late although I have been given a later check out time and two complimentary drinks, I have to visit the check in counter for three times. November 9, 2014
Rated 4.0 out of 5.0 舒適的渡假 交通,購物,飲食都很方便,舒適。 服務人員很細心、房間環境簡單清潔床非常舒服好睡。 體驗「夢工場」早餐,也不錯。 下次還要再來。 November 9, 2014
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