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Rated 4.3 out of 5 by 482 reviewers.
Rated 5.0 out of 5.0 by my 3rd stay for the past 15 months I love this hotel, as it's 5-star quality but purchased at a discounted price. The room is very clean and the environment is relaxed. Although the room is not very big, we enjoyed the hotel location and facilities. The staff are very nice. November 17, 2014
Rated 4.0 out of 5.0 by 床铺舒适,服务一流 床铺舒适,服务一流,工作效率高,服務態度好,性價比高,交通方便,娛樂設施,餐飲設備齊全,購物方便,選擇種類比較多 November 17, 2014
Rated 5.0 out of 5.0 Great Service Holiday Inn Cotai has always been my hotel of choice each time I visit Macau. The services are great and transportation to and from airport readily available. My only "complain" about the hotel is that the direction sign to the hotel lifts at the ground level is really not user friendly. Although I had stayed in the horel several times, I still have difficulties in locating the hotel lift signs. Perhaps the management should do something to improve it. Rgds November 15, 2014
Rated 5.0 out of 5.0 by 很好的体驗 整体服務很好,很体貼.. 大堂LOBBY的WELCOME DRINK很多選擇,味道和服務很好.. 如果美食廣場的食物質素可以再高一點非常好了 November 13, 2014
Rated 2.0 out of 5.0 by Great Service but Poor Management This is my first time to stay with Holiday Inn Macao, hotel staff providing me professional and warmest service, especially Miss Esther, she is truly professional. As her check-in counter is quite far away from the queue, she comes to me with warm smile and direct me to counter, I am really appreciated as this is my first time to see a hotel staff to serve me like that. Unfortunately, since I arrived hotel at 5:30pm and I knew the check-in time is from 3pm onwards, due to hotel's poor room arrangement, I am not able to get my room on the spot and Esther guarantee providing me a room on or after 7pm. I thought that is not acceptable on a 5-star hotel because the customer comes 2.5 hours after official check-in time start but not able to get a room. Even though Esther providing her professional service and manner to explain the situation, but I really frustrated because I feel so tired on that day and I would have a short sleep when I arrived Macao, it makes me unhappy on whole day! Therefore I would urge the management to have a look on this issue and improve the room arrangement as soon as possible. November 12, 2014
Rated 2.0 out of 5.0 by Poor service The hotel isn't as good as it was 1-2 years ago. Customer service is poor overall. November 12, 2014
Rated 4.0 out of 5.0 by 職員有禮、交通方便! 整體來說,酒店的設施都很方便,除了食肆方面,中菜味道一般,房間內的電燈製控制方面,非常麻煩!床邊按製丶一按就全間房間関掉。那晚住了第一間頭房,感覺不好,隔離便是機房,早上想開窗簾,就看到有職員開工. November 12, 2014
Rated 5.0 out of 5.0 by Comfortable and Clean Room The Bed and Toilet is clean and tidy. Air conditioner is well and let me has good sleep. November 11, 2014
Rated 5.0 out of 5.0 by 前廳服務及入住跟退房效率高 行李服務方面,對於客人的需求服務做得不錯,例如:手機沒電時可提供充電,以及行動電源亦可。 禮賓部提供免費電話撥打至機場確認班機。 November 10, 2014
Rated 5.0 out of 5.0 by Check in time I would like to check in in-time rather than late although I have been given a later check out time and two complimentary drinks, I have to visit the check in counter for three times. November 9, 2014
Rated 4.0 out of 5.0 舒適的渡假 交通,購物,飲食都很方便,舒適。 服務人員很細心、房間環境簡單清潔床非常舒服好睡。 體驗「夢工場」早餐,也不錯。 下次還要再來。 November 9, 2014
Rated 5.0 out of 5.0 服務一流 酒巴服務員免費提供小食, 我同時又可以享受二杯WELCOME DRINK, 和香港東方日報. 我要求在下午二时退房, 前台馬上安排. November 8, 2014
Rated 5.0 out of 5.0 by Comfortable pillows The room was spacious.Love the pillows.i just hope that the next time i book at holiday inn ,i'll still experience the same. November 7, 2014
Rated 5.0 out of 5.0 by 服务一流 入住时酒店前台员工友好热情的态度,客房员工细致周到的服务,所有员工见面都会问好,白金会员升级房型,但酒店没有早餐。 November 6, 2014
Rated 5.0 out of 5.0 by Great Service I would like to compliment on James (check in) and Cashier#59 FO43010 (check out, did not get the name) for their warm and efficiency services. They answered my questions, greeted upon arrival and farewell upon departure. November 3, 2014
Rated 4.0 out of 5.0 by Good Stay in Cotai Area” Close to COD and Venetian. Has free shuttle to airport and Macuu ferry terminal There are food courts nearby. Value hotel to stay at Cotai Area. November 2, 2014
Rated 4.0 out of 5.0 by Great service and hospitable staff. I had an early flight in the morning. Got up late and rushed to the airport in the process left my jacket in the room. Called the hotel and the call was answered by a very polite person, explained my problem and informed that I was part of a group and that some of them are still at the hotel and only checking-out later that day. Gave the names of some of my colleagues and the staff promised to call me back. Three times the staff called me back to update me on the status. They managed to trace one of them and sent the jacket to him. I now have my jacket with me. I have had the jacket with me since 1991 and traveled far and wide with me. Thank you, Thank you, Thank you. November 2, 2014
Rated 5.0 out of 5.0 by great service I was impressed the staff in the Loby. He was very kind. And the cake service was very good. (Thanks!) October 30, 2014
Rated 5.0 out of 5.0 by Beyond Holiday Inn Standard Holiday inn in Cotai Central Macau share the same block with another two luxury hotels, so the public facilities are basically the same reaching a 5-star standard. Our stay was very nice overall, though there was a small problem when we checked in, but it was fixed by the supervisor very soon, the hotel is beyond normal Holiday Inn Standard, no matter you come to Macau for leisure, business or just for games(A big casino is in the same building on the 1st Floor, and make sure you are over 21.), the hotel is always recommended. October 29, 2014
Rated 4.0 out of 5.0 by try to stop people to jump the check-in queue There is no sign to separate the members or guest to line up for check-in. October 29, 2014
Rated 4.0 out of 5.0 by The construction outside It is regret that the construction opposite your hotel will block the nice view. October 28, 2014
Rated 5.0 out of 5.0 by Great Service Staff went out of their way to ensure our short stay was comfortable. They provided information upon request and made changes to our breakfast bookings to accommodate our schedule. We didn't particular like the Yam Cha breakfast. But apart from that, everything was great! Thank you for the great stay! October 26, 2014
Rated 4.0 out of 5.0 by comfortable and relaxation Comfortable and relaxation Atmosphere. Great shopping mall provide good service to travellers. October 26, 2014
Rated 5.0 out of 5.0 by 溫馨舒適的住宿選擇 和其他酒店相較,這裡的環境相對安靜許多,不像其他酒店總擠滿入住和退房的旅客,我們很高興能在眾多渡假村中選擇入住這間酒店,能以極為優惠的價格獲得一晚的住宿對我們來說是個意外,但實際上這裡卻給我們物超所值的感受,沒有因此影響到我們在此住宿的品質,我很推薦這間飯店,相信會給你溫馨和貼心的體驗。 October 23, 2014
Rated 5.0 out of 5.0 by Comfortable room and great service My wife and I stayed at Holiday Inn @ Macao Cotai Central on 17 October, 2014. Check-in was efficiently handled by the extremely friendly front desk staff. Room was very comfortable, bright and clean. Air condition and internet were working great. Bed was comfortable and there was a choice of hard/soft pillows. Bathroom was great and very clean. The hotel and room facilities were very well maintained. We enjoyed my stay thoroughly and would like to come back again. Check-out was brisk. Congratulations to Holiday Inn. Thank you for your wonderful service. Please keep it up. October 23, 2014
Rated 5.0 out of 5.0 by 认可自己的选择 设施令人满意,服务周到。 房间安静舒适,特别是枕头比较舒服。 只是可吸烟的房间赠送的打火机是坏的。入住第一晚马桶堵了,但维修速度较快,可以接受,比换房间省事多了。 电梯大堂偶有查房卡的,没被查过不知道原因。 October 20, 2014
Rated 5.0 out of 5.0 by Best "Holiday Inn" that I ever stayed overall impressive high level of services and value for the money October 19, 2014
Rated 5.0 out of 5.0 by Friendly front desk and housekeeping staff. Excellent customer service attitude Our flight was early so we thought of registering first and put aside our luggage so we could do some shopping at the Venetian. To our pleasant surprise, the front desk executive told us they have an available room for us and if we would like to check-in. We are delighted and would like to thank the front desk as well as the housekeeping staff for their dedication to make this early check-in possible. We understand that time is needed for housekeeping to tidy up after the guest has check out and often many has requested for late check out too. Keep up the excellent service.......:) October 19, 2014
Rated 5.0 out of 5.0 by Beautiful room and great services It was an excellent stay because i was able to relax and i was accomadated well by the receptionist. October 19, 2014
Rated 5.0 out of 5.0 by Great hotel value for money It's right there at the cotai strip one of the most happening places of Macau They upgraded us to suite and the room was just amazing. Easy check out beautiful warm water pool. With jacuzzi. It was amazing October 18, 2014
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