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Rated 4.3 out of 5 by 630 reviewers.
Rated 4.0 out of 5.0 度假首選 酒店位置不錯,交通接駁方便,游泳池管理良好,健���中心整潔,所有員工服務態度良好。娛樂場所內之北方館之食品出色 May 4, 2015
Rated 3.0 out of 5.0 by Bad Booking Experience I have booked the room via IHG app by i-phone around 6-7 pm, and I did arrive the hotel around 10 pm on same day. When I checked in at hotel front desk, they didn't find my reservation in their system, and let me wait until they got the booking message from the reservation centre..., i argue with the, and they said they have no way to verify the confirmation of my booking, even I already given them my confirmation number shown on my phone, after almost 15-20 mins, they finally make another new reservation to me (which means I can go back to my room T_T), and request me sending a Email to their hotel manager to cancel the previous booking, and that's why I haven't got any points from this booking... anyway, I hope your hotel can fix this problem, and make sure do not make this happen again... it doesn't make sense.. May 4, 2015
Rated 4.0 out of 5.0 by Fast and efficient check-in/out service but limited room amenities I was particularly impressed with the check-in and check-out service because it was quick and painless. Maybe it is also because I was attended to by the same personnel who was quite efficient, pleasant and patient in addressing my queries. However, it would have been good to have more English channels since there are still guests who go to Macau not to gamble but to just relax in the privacy of their rooms. And perhaps maybe more perks for IHG members also. May 3, 2015
Rated 5.0 out of 5.0 by Value to Stay Overall were very nice. Room very clean. Staffs really love to service. location is good. I and my friend really enjoy to stay there. However, i stayed in 33 fl which elevator was quite slow. May 1, 2015
Rated 4.0 out of 5.0 by A relax holiday stay in Holiday Inn Cotai From the check in moment I can experience the caring of their staffs. Since my dad is on wheelchair, they give me early check in so that dad can have a short rest before taking lunch. Also, the bed is comfortable and my parents reflect that they have good sleep during the stay and it is really important for old people since their sleeping quality are usually not so good. Though the food & beverage are not too special, I think the overall services are good especially the male staff in the VIP check in counter which is a foreigner(Portuguese?) who serves us on Apr. 8 around noon time. And also a female foreign staff(Filipino?) from the Concierge, she stands in the lobby and is always prepare to help. She is so courteous and guides my sister and parents to the lift lobby. Moreover, the staffs which on duty at the entrance of the lift lobby are not so courteous and they need more on the job training. Also, this is a relaxing hotel but is more suitable for family since the Theme is more attracting to children. April 29, 2015
Rated 5.0 out of 5.0 by 七星級服務,專業有效率。 從踏入澳門金沙城中心開始,對於Holiday Inn的專業及效率,留下非常深刻的印象。特別感謝禮賓部的Elyse,總是熱誠又細心地提供行程建議及服務,令人倍感安心。 April 27, 2015
Rated 4.0 out of 5.0 服務態度 整體都很好, 很有禮貌, 特別是房務及泳池員工, 很主動 只是禮儐部不知是不是太早到達的關係,, 查詢事只一問一答, 又不清楚.. 如可提供更多資訊便更好 April 23, 2015
Rated 5.0 out of 5.0 by Great Stay ! Big Room, comfortable bed, nice lobby lodge and High Recommend April 20, 2015
  • 2015-05-05T12:37:58.788-05:00
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