Rated 4.3 out of 5 by 627
Rated 5.0 out of 5.0 by EmPattama Value to Stay
Overall were very nice. Room very clean. Staffs really love to service. location is good. I and my friend really enjoy to stay there.
However, i stayed in 33 fl which elevator was quite slow.
May 1, 2015
Rated 4.0 out of 5.0 by YYLee A relax holiday stay in Holiday Inn Cotai
From the check in moment I can experience the caring of their staffs. Since my dad is on wheelchair, they give me early check in so that dad can have a short rest before taking lunch. Also, the bed is comfortable and my parents reflect that they have good sleep during the stay and it is really important for old people since their sleeping quality are usually not so good.
Though the food & beverage are not too special, I think the overall services are good especially the male staff in the VIP check in counter which is a foreigner(Portuguese?) who serves us on Apr. 8 around noon time. And also a female foreign staff(Filipino?) from the Concierge, she stands in the lobby and is always prepare to help. She is so courteous and guides my sister and parents to the lift lobby.
Moreover, the staffs which on duty at the entrance of the lift lobby are not so courteous and they need more on the job training. Also, this is a relaxing hotel but is more suitable for family since the Theme is more attracting to children.
April 29, 2015
Rated 5.0 out of 5.0 by Kelly.Cheng 七星級服務，專業有效率。
April 27, 2015