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Rated 4.2 out of 5 by 28 reviewers.
Rated 5.0 out of 5.0 by Excellent Service Culture in the Hotel The Macau City Holiday Inn is in a convenient location. The building facade is getting dated and there should be more places to sit in the lobby. But the service from the bell staff, doorman, concierge and reception were outstanding and that made the difference. The fitness centre and pool were well maintained and overall our stay was very pleasant. The room we booked was upgraded as I am on IHG Gold status from the superior to deluxe was as expected. However I needed to ask whether we could get an upgrade. My previous experiences in IHG hotels it was almost automatic response form the reception. Unfortunately we could not get a club room but was upgraded to deluxe. Otherwise the hotel was well run. It would be great if people did not smoke in the hotel. October 23, 2013
Rated 5.0 out of 5.0 by 流连忘返 第一次真正的一个人到澳门来,交通非常的方便,关口坐10B下车就到了.酒店的招牌非常的好看.大堂也十分的气派.由于是12店多到的,店员也帮忙安排了房间,非常的感谢.走廊和大堂的温度都非常的舒适.酒店中的娱乐场所非常多,是喜欢娱乐人的首选.酒店的自助餐虽然不是很多品种,但是东西的味道都非常的可口,价格也十分的便宜.每个员工都会说普通话,就算是大陆来的也不用担心了.非常喜欢这里的房间,希望下次还可以来这里住. September 27, 2013
Rated 4.0 out of 5.0 by Old but well maintained The hotel was booked as we couldn't book a room in the New Holiday Inn. The experience was good. All staff including the represantative at the Macau ferry was very helpful and professional. The Lobby staff take extra steps to assist guests and this was noted throughout our stay. Though the hotel was bit older, the usual Holiday Inn hospitality was there. Rooms are well equipped and very comfortable.Breakfast presentation can be better. Overall enjoyable stay September 24, 2013
Rated 4.0 out of 5.0 by Excellent staff makes the diference! Front desk staff and manager were helpful and welcoming, surprised me with alot of complimentary items and upgrades. Very value for money, walking distance to alot of attractions nearby. September 24, 2013
Rated 4.0 out of 5.0 by good location to choose there're two Holiday Inn in MC now. this one is older but better location. for we are not going to the casinos, it is more quiet than the hotels with casinos. (though it also owes a small one in the 2nd floor.) August 29, 2013
Rated 3.0 out of 5.0 by bad sound insulation The walls and floors between rooms are super-thin. you can hear your neighbour sneezing or washing teeths. Also, the sounds from the corridor are extremely annoying during the night. August 4, 2013
Rated 3.0 out of 5.0 by Inconsiderate Lodgers I will rate this hotel average. Too many inconsiderate people chose this hotel and it does not make for a relaxing stay. July 12, 2013
Rated 5.0 out of 5.0 by Nice Staff Several time we travel to Macau and stay here, Staff very nice support and polite. July 12, 2013
Rated 5.0 out of 5.0 by very good stay Very good hotel. Specially, staffs are really good. June 29, 2013
Rated 5.0 out of 5.0 by convenient and comfortable Within 5 minutes walk to almost half of Macau's mega casinos and easy to get taxi or buses. Free swimming pool and gym, very good indeed. Two mega supermarkets just 100 yards away from the hotel, good for ordinary stuff. June 10, 2013
Rated 5.0 out of 5.0 by all benefits to Platinum You will have as follows: Access club lounge Breakfast either in club lounge or buffet in big hall. Welcome gift Room upgrade to club floor May 20, 2013
Rated 4.0 out of 5.0 by A good stay at holiday inn, Macau i booked for 2 double beds room which is suit to my family with 4 members. the bed id soft and comfy, and the distance from the hotel to the tourist spot not so far away too. Other than that, there is a nearby bus stand for us to travel around in Macau. there is also has free shuttle bus travels from jetty and the hotel. however, there is no free shuttle bus from border gate to the hotel. overall, I would rate I have a good stay here with my family members. May 5, 2013
Rated 4.0 out of 5.0 by Executive club I was upgraded to Executive Club floor but was told also that I can not use the Executive lounge. Why bother to upgrade me in the first place? It is like to upgrade your passenger on a flight to business class but would not serve him the proper meal? Whoever create such a rule should be fired! April 13, 2013
Rated 5.0 out of 5.0 by 性价比很高,会员超值 酒店前台的服务员态度非常好,因为经常入住假日酒店都没有办理会员,前台MM主动介绍相关优惠帮忙办理入会,会员每天有报纸还能享受免费升房的优惠,性价比很高~ April 9, 2013
Rated 4.0 out of 5.0 by Great hotel to stay We feel so relaxed after a long trip on a spacious and very clean room. We were on the 26th floor and had a good view of the central area especially at night. The room is so quiet and they have a great staff who helped us out. March 13, 2013
Rated 3.0 out of 5.0 by 最佳员工! HOLIDAY INN MACAU的酒店很旧,房间也一般,价格也很高,但是我要表扬一下前台的员工:IVY and FRANKIE,他们两位给了我非常好的印象。我是第一次到澳门且只停留22个小时,他们两位帮助我在地图上标出我需要去的地方,告诉我规划出行的线路,耐心的回答我的问题,整个CHECK IN大概花了20分钟,几乎都是在回答我的问题,非常的耐心。我对他们两位的服务费擦痕那个满意,给100分! January 29, 2013
Rated 4.0 out of 5.0 by value for money the room was bright,spacious, particular, there was heating in the room which are hardly available in other similiar hotels . macau is wet in winter ,it can be unbearable when temperature is low. one item i am not satisfy is the towels in toilet was not breached . January 18, 2013
Rated 4.0 out of 5.0 by good experience but still need to improve It is good to stay Holiday Inn Macau, nice service, friendly staff, convinience location. January 10, 2013
Rated 4.0 out of 5.0 by Great service Asked about getting prescriptions filled and Jayson walked with us to the nearby pharmacy and told them in Chinese what we needed. Room rates although high, were comparable with other local rates. Internet was available for $20 a day. We use Holiday Inn because we consistently know what to expect, free internet service. November 16, 2012
Rated 4.0 out of 5.0 by Good hotel but...! There would be nothing to mention, the hotel is nice (inside) the staff very helpfull and the facilities quite suitable, but.... The restaurant is very poor. The buffet gives you about no choice, most of the dishes were empty and it tooks nearly 20 minutes to refill them. Very disapointing for a frenchman, even used to travel around the world! October 28, 2012