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Rated 4.2 out of 5 by 96 reviewers.
Rated 1.0 out of 5.0 by Room is old and smelly Upon entry to my room, I was shocked as the interior of the room looks so old and has a foul smell. The lobby is renovated and well furnished but not at all for the guest rooms. There is stains on the bathroom floor as well as the bathtub. Overall, it feels dirty. Transportation to hotel is not very convenient, there is a shuttle service from the ferry terminal but the frequency is very long. I would not recommend this hotel for a romantic getaway, especially if you intend to stay more than a night. August 11, 2014
Rated 5.0 out of 5.0 by 房间干净整洁,工作人员服务态度不错。 房间干净整洁,设施齐全,隔音效果不错,住得比较舒服,工作人员服务态度不错,前台的接待员和大厅的接待员都比较友善,耐心回答问题。 August 5, 2014
Rated 5.0 out of 5.0 by Revisit in Macao As usual our visit at the Holiday Inn in Macau was perfect. The service was fantastic August 4, 2014
Rated 2.0 out of 5.0 by room not well maintained Disappointed when I stepped into the room. Not only does the room looks old, there is this unpleasant smell. August 3, 2014
Rated 5.0 out of 5.0 服務一流 前台服務很友善 禮賓部也有推薦當地好吃的美食給我 唯一缺點就是退房時間等太久 等了近20分鐘啊 日後能提供機場到飯店的接駁車就更棒了 August 3, 2014
Rated 3.0 out of 5.0 by Not an international Hotel, Needs renovation 1. No toliet jets/ Mugs - Inconvenient for most of asians. 2. Dirty floors of toilets - old tiles make them dirty feeling. 3. No veg food available at hotel restaurents - Indians be alert before booking. 4. Restaurent staff does not understand english. 5. Limited access to wifi - only for IHG member in one gadget only. 6. Hotel did not mention they have shuttle to Macau Ferry Port in the mail send after booking. Struglled to reach hotel becuase most of the taxi drivers don't know where it is. August 3, 2014
Rated 5.0 out of 5.0 by strategic location location is near to casino, with shuttle bus provided by hotel July 29, 2014
Rated 5.0 out of 5.0 by That great holiday inn experience Had a great 3 day macau trip lady week. holiday inn macau greatly contributed to this. Check in was fast , staff very helpful and accomodating. The housekeeping staff too showed good service and has a warm smile even if we speak different languages. As the check in was fast, so was the check . the beds are a great bonus after hours of roaming around macau. The tired traveller will find this a great refuge July 28, 2014
Rated 4.0 out of 5.0 by Great Service Check in was friendly and superfast. Service was prompt when I had problems with the Internet. Good place to stay. July 23, 2014
Rated 5.0 out of 5.0 by 房间整洁,床铺软硬适中,接驳巴士方便 房间家具大气稳重 比较干净 床铺软硬度很适合我 接驳巴士方便快捷,到港澳码头只需10分钟,拱北口岸20分钟 早餐的品种还是比较丰富的 July 22, 2014
Rated 4.0 out of 5.0 整体服务不错 两处前台的服务态度和效率都要赞一下。房间整洁度同device都OK,餐厅的食物品种不少,也好吃。有三文鱼刺身,算新鲜。 July 18, 2014
Rated 4.0 out of 5.0 by 隔音不好 床挺舒服,枕头不错,整体满意,但是隔音效果很不好,能清楚地听到隔壁房间的对话,影响睡眠。 希望能简化客户调查内容。 床挺舒服,枕头不错,整体满意,但是隔音效果很不好,能清楚地听到隔壁房间的对话,影响睡眠。 希望能简化客户调查内容。 July 9, 2014
Rated 5.0 out of 5.0 by 服務很不錯 從一進飯店,服務人員幫忙開門。到辦理手續感覺相當良好。因我是當日壽星,希望飯店日後可以有些特別禮遇,例如招待晚餐或是餐點,謝謝。但基本上服務人員都非常nice包括詢問旅遊訊息,都告知的很詳細。也感謝服務過我們的團隊人員,謝謝 July 2, 2014
Rated 5.0 out of 5.0 by 服务总体不错 酒店地理位置好,房间大小适中,前台效率高,特别要提到旅游咨询的服务生很nice,建议也很到位,路线很细心的帮我标在地图上。唯一不太方便是上网的wifi密码还需要去商务中心打印。另外浴巾有点硬啊 July 2, 2014
Rated 5.0 out of 5.0 by Recommended for the visitors who want to explore Macau We came from Hk airport to taipai ferry terminal, so had difficulty in reaching hotel, as the shuttle run from Hotel to Macau ferry terminal. And at Macau terminal also no sign board of Holiday Inn, the mini bus stand in the middle of the terminal so you have search for it. But the Hotel is very close to Macau ferry terminal (5-10min away). Hotel surrounding is quite ok but well connected with prominent sight seeing places, and most of them are walkable. Hotel staffs are sweet and helpful some are fluent in English. Room was small but clean. Breakfast was Ok nothing special. June 22, 2014
Rated 5.0 out of 5.0 by Excellent service My room was upgraded to a deluxe. Staff was friendly and was willing to go the extra mile to complete the service. Great Job!!! I will recommend this hotel to everyone. June 20, 2014
Rated 5.0 out of 5.0 服务一流,超赞 服务人性化,可以体会到宾至如归的感受。虽然酒店WIFI信号极其弱,无法让客户正常使用。但是,员工的解释与服务却可以感觉到本酒店与其他同星级酒店区别,服务真的超赞 June 12, 2014
Rated 4.0 out of 5.0 by king size bed switch to 2 single bed booked no smoking king size bed room but there was no room available at the time of my arrival at the hotel, and receptionist switched the room to non smoking 2 single bed room instead. June 5, 2014
Rated 5.0 out of 5.0 by Well positioned Great Service As a business traveller, I expect efficiency and convenience. Holiday Inn Macau is situated conveniently away from the main road but convenient to get a taxi or walk to the nearest bus-stop on the main road. Away from the busy casino street, you get a quiet night's rest! June 3, 2014
Rated 5.0 out of 5.0 by 舒适整洁安静 酒店整体设施良好,房间大小合适,寝具和卫生用品质量良好,安静,工作人员服务质量高。泳池和健身房未见到,不知怎样。穿梭巴士似乎不多。另外,节假日的房价较高。整体感受不错。 May 30, 2014
Rated 2.0 out of 5.0 by not its value rooms are average . breakfast was ok . according the standards of the hotel its rate is too high . May 21, 2014
Rated 4.0 out of 5.0 by 地理位置是最大的优势 酒店虽然和金沙的holiday比有点旧,但是地理位置不错,可以步行到大三巴,酒店也有去港澳码头的免费班车。 不足的地方是设施吧,主要就是旧了,尤其毛巾一看就是用了很久的。而且这次酒店网络升级,虽然提供了wifi,但是信号很差速度也很慢,而且同时只能一个设备连上去。 这次房间是升级了,但是没有迎宾水果和每天的报纸。 May 5, 2014
Rated 4.0 out of 5.0 by good stay The location is good and there are many shops and restaurants nearby. Would come again. April 23, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. Good location, nice staff, great service, comfortable bed April 9, 2014
Rated 3.0 out of 5.0 by Oasis in middle of town It was my third stay at this hotel in Macau. Service was at the usual Holiday Inn quality but with some set backs. No greeting was heard at check-in counter about my Membership. I was a guest for two nights and asked for card for Wi-Fi connection, every time I asked front office was not ready with the card. I was asked to come back later to pick up. Staff said it was at their first floor office and they had to go and fetch. Why are these cards not ready at the front office. I believe your breakfast has made improvement from my last stay. April 7, 2014
Rated 3.0 out of 5.0 Location is good for shopping - Reception front desk member is very polite & efficient. - IT person is very clear & patient to tell us how to access the WiFi by using the telephone card. April 7, 2014
Rated 5.0 out of 5.0 by Friendly hotel Booked a refurbished room on 25th floor. Needed to do some work right away before heading out to enjoy Macau, but I had forgot my plug adaptor for my PC - no problem, this was a refurbished room with multi-plug adaptation built in. Staff also brought my free WiFi details within seconds of getting into the room, so I could get down to work right away. Despite being a weekend, the breakfast room was quiet and relaxing, and nice to sit by the window overlooking the shopping alleyway outside. I have stayed at some of the bigger and newer casino-oriented hotels in Macau, but I found them all to be cold and unfriendly. Holiday Inn was both friendly and warm enough to feel at home, and get to know the reception staff, barman, breakfast staff etc. Thank you fro a great stay, and I look forward to returning. March 31, 2014
Rated 1.0 out of 5.0 by Terrible Experience at Holiday Inn Macau I couldn't wait to write this review for the service I experienced in this hotel. It was a finger cross decision anyways but I would probably say no if I know I was upgraded to the floor which is just one floor above the floor that is under renovation right now. The noise and the smell were bad and the staff should know that before upgrading customers there. This is the Platinum Elite customer like me to take the challenge for those noise and smell this time. I was like a beggar on phone for refill of fruit as a platinum member and the hotel staff told me the fruit was for welcome purpose at the check-in however my fruit got refilled elsewhere in other IHG hotels outlet in China. I never expected places like Macau would treat customers worse than that one in China. That's terrible. I stayed for two nights and I was with free wi-fi service. However the wi-fi card was for 24 hours usage and the hotel wasn't automatic and the customer needs to ask for a new wi-fi card at night. Should they just have a new wi-fi card when they were having cleaning up for the room? The guy was rude when he's delivering more towels and shower gels to me and he's without a sorry when the pen was scratched on my hand with ink. That's horrible.... Of course this hotel saved the worst for the last. I checked out at about 10:30am and was asking the front desk lady to reserve two seats to the Macau Pier Terminal at 14:30pm. She told me the reservation wouldn't be available and it would be based on first-come-first-serve! What a joke to me as I already tried to reserve two spots and she should give it to me if it's based on first-come-first-serve. Totally disaster for this hotel and they never care about their customers. (I don't want to go to few more details because my comments are already too long!) March 30, 2014
Rated 2.0 out of 5.0 by Business Did not go so well...many little issues. Was not at all happy with the service. March 18, 2014
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