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Rated 4.2 out of 5 by 84 reviewers.
Rated 5.0 out of 5.0 by 服務很不錯 從一進飯店,服務人員幫忙開門。到辦理手續感覺相當良好。因我是當日壽星,希望飯店日後可以有些特別禮遇,例如招待晚餐或是餐點,謝謝。但基本上服務人員都非常nice包括詢問旅遊訊息,都告知的很詳細。也感謝服務過我們的團隊人員,謝謝 July 2, 2014
Rated 5.0 out of 5.0 by 服务总体不错 酒店地理位置好,房间大小适中,前台效率高,特别要提到旅游咨询的服务生很nice,建议也很到位,路线很细心的帮我标在地图上。唯一不太方便是上网的wifi密码还需要去商务中心打印。另外浴巾有点硬啊 July 2, 2014
Rated 5.0 out of 5.0 by Recommended for the visitors who want to explore Macau We came from Hk airport to taipai ferry terminal, so had difficulty in reaching hotel, as the shuttle run from Hotel to Macau ferry terminal. And at Macau terminal also no sign board of Holiday Inn, the mini bus stand in the middle of the terminal so you have search for it. But the Hotel is very close to Macau ferry terminal (5-10min away). Hotel surrounding is quite ok but well connected with prominent sight seeing places, and most of them are walkable. Hotel staffs are sweet and helpful some are fluent in English. Room was small but clean. Breakfast was Ok nothing special. June 22, 2014
Rated 5.0 out of 5.0 by Excellent service My room was upgraded to a deluxe. Staff was friendly and was willing to go the extra mile to complete the service. Great Job!!! I will recommend this hotel to everyone. June 20, 2014
Rated 5.0 out of 5.0 服务一流,超赞 服务人性化,可以体会到宾至如归的感受。虽然酒店WIFI信号极其弱,无法让客户正常使用。但是,员工的解释与服务却可以感觉到本酒店与其他同星级酒店区别,服务真的超赞 June 12, 2014
Rated 4.0 out of 5.0 by king size bed switch to 2 single bed booked no smoking king size bed room but there was no room available at the time of my arrival at the hotel, and receptionist switched the room to non smoking 2 single bed room instead. June 5, 2014
Rated 5.0 out of 5.0 by Well positioned Great Service As a business traveller, I expect efficiency and convenience. Holiday Inn Macau is situated conveniently away from the main road but convenient to get a taxi or walk to the nearest bus-stop on the main road. Away from the busy casino street, you get a quiet night's rest! June 3, 2014
Rated 5.0 out of 5.0 by 舒适整洁安静 酒店整体设施良好,房间大小合适,寝具和卫生用品质量良好,安静,工作人员服务质量高。泳池和健身房未见到,不知怎样。穿梭巴士似乎不多。另外,节假日的房价较高。整体感受不错。 May 30, 2014
Rated 2.0 out of 5.0 by not its value rooms are average . breakfast was ok . according the standards of the hotel its rate is too high . May 21, 2014
Rated 4.0 out of 5.0 by 地理位置是最大的优势 酒店虽然和金沙的holiday比有点旧,但是地理位置不错,可以步行到大三巴,酒店也有去港澳码头的免费班车。 不足的地方是设施吧,主要就是旧了,尤其毛巾一看就是用了很久的。而且这次酒店网络升级,虽然提供了wifi,但是信号很差速度也很慢,而且同时只能一个设备连上去。 这次房间是升级了,但是没有迎宾水果和每天的报纸。 May 5, 2014
Rated 4.0 out of 5.0 by good stay The location is good and there are many shops and restaurants nearby. Would come again. April 23, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. Good location, nice staff, great service, comfortable bed April 9, 2014
Rated 3.0 out of 5.0 by Oasis in middle of town It was my third stay at this hotel in Macau. Service was at the usual Holiday Inn quality but with some set backs. No greeting was heard at check-in counter about my Membership. I was a guest for two nights and asked for card for Wi-Fi connection, every time I asked front office was not ready with the card. I was asked to come back later to pick up. Staff said it was at their first floor office and they had to go and fetch. Why are these cards not ready at the front office. I believe your breakfast has made improvement from my last stay. April 7, 2014
Rated 3.0 out of 5.0 Location is good for shopping - Reception front desk member is very polite & efficient. - IT person is very clear & patient to tell us how to access the WiFi by using the telephone card. April 7, 2014
Rated 5.0 out of 5.0 by Friendly hotel Booked a refurbished room on 25th floor. Needed to do some work right away before heading out to enjoy Macau, but I had forgot my plug adaptor for my PC - no problem, this was a refurbished room with multi-plug adaptation built in. Staff also brought my free WiFi details within seconds of getting into the room, so I could get down to work right away. Despite being a weekend, the breakfast room was quiet and relaxing, and nice to sit by the window overlooking the shopping alleyway outside. I have stayed at some of the bigger and newer casino-oriented hotels in Macau, but I found them all to be cold and unfriendly. Holiday Inn was both friendly and warm enough to feel at home, and get to know the reception staff, barman, breakfast staff etc. Thank you fro a great stay, and I look forward to returning. March 31, 2014
Rated 1.0 out of 5.0 by Terrible Experience at Holiday Inn Macau I couldn't wait to write this review for the service I experienced in this hotel. It was a finger cross decision anyways but I would probably say no if I know I was upgraded to the floor which is just one floor above the floor that is under renovation right now. The noise and the smell were bad and the staff should know that before upgrading customers there. This is the Platinum Elite customer like me to take the challenge for those noise and smell this time. I was like a beggar on phone for refill of fruit as a platinum member and the hotel staff told me the fruit was for welcome purpose at the check-in however my fruit got refilled elsewhere in other IHG hotels outlet in China. I never expected places like Macau would treat customers worse than that one in China. That's terrible. I stayed for two nights and I was with free wi-fi service. However the wi-fi card was for 24 hours usage and the hotel wasn't automatic and the customer needs to ask for a new wi-fi card at night. Should they just have a new wi-fi card when they were having cleaning up for the room? The guy was rude when he's delivering more towels and shower gels to me and he's without a sorry when the pen was scratched on my hand with ink. That's horrible.... Of course this hotel saved the worst for the last. I checked out at about 10:30am and was asking the front desk lady to reserve two seats to the Macau Pier Terminal at 14:30pm. She told me the reservation wouldn't be available and it would be based on first-come-first-serve! What a joke to me as I already tried to reserve two spots and she should give it to me if it's based on first-come-first-serve. Totally disaster for this hotel and they never care about their customers. (I don't want to go to few more details because my comments are already too long!) March 30, 2014
Rated 2.0 out of 5.0 by Business Did not go so well...many little issues. Was not at all happy with the service. March 18, 2014
Rated 4.0 out of 5.0 by My stay Hi, My stay was comfortable, its onyl I didn't check at the time of Booking that the the breakfast wasn't inclusive in the tariff and was asked to pay in cash at the breakfast table, which could have been embarassing if I had not got my wallet alongwith and this practice is very unlike to the practices in the hospitality industry. Also I was aksed to present the Credit card even though tarif was paid well in advance at the time of advance reservation. I am still awaiting for the reversal of the entries of the deducted amount, which I was promised to be done promptly!! February 26, 2014
Rated 4.0 out of 5.0 by Tip Top with very friendly staff and Improvement possibilities Tip Top Service with very friendly and helpful staff. Rooms are clean with necessary setup. Only Thing which need to be improved: Internet only for 1 advice and valid only for 24 hours even on a more day stay is not state of the art. Also internet speed is slow. Oscar bar should be open the whole day. February 23, 2014
Rated 5.0 out of 5.0 by very good I have a very satisfied experience in this hotel.As a good member,the hotel update my room to the next level. The staff is friendly. I am very happy to stay here. February 9, 2014
Rated 4.0 out of 5.0 by 位置好,离外港码头不远,但是房间的隔音感觉不好. 酒店升级的房间, 还送了上网卡, 多谢!周边吃饭了方便, 永利就在附件 December 11, 2013
Rated 4.0 out of 5.0 by Average The room and service were fine, although recognition of Platinum status was only noticed after we checked in and we were upgraded thankfully before we unpacked. Wifi connectivity was frankly not up to IHG standards, having to go and get a scratch card limited to 1 device and having to pay for other devices is a bit in the dark ages and needs to be addressed. Staff tried to be helpful but understanding of English was a not the best December 8, 2013
Rated 3.0 out of 5.0 by Noisy guests from Mainland China I stayed on 26th floor for 3days but big noise of the guests who have been coming from mainland china bothered me through the nights and furthermore when I took breakfast in 1st floors' restaurant on Sunday morning but such guests as above destroyed my peaceful sunday morning breakfast by noisy talking with their friends. November 21, 2013
Rated 5.0 out of 5.0 by 值得入住 地理位置非常好,周围吃的也多,玩的更多,床比较舒服,楼下有赌场,公交也很方便,房间还不错,服务员态度热情,但国语还不熟练,有到外港码头的班车 November 16, 2013
Rated 5.0 out of 5.0 by Excelllent stay and friendly staff Stopover in Macau for a night after 3 days HK. Holiday Inn Macau is really a nice hotel with friendly staff (front desk). Good location, easy to get food, walkable to tourist spot. Shuttle bus is provided every 30mins to ferry terminal (i believe most hotel have this). But there is 1 point to improve, sometime its confuse as there is 2 Holiday Inn in Macau, so make sure you know which holiday Inn you book. (Yes, i went to wrong 1 indeed) :( October 24, 2013
Rated 5.0 out of 5.0 by Excellent Service Culture in the Hotel The Macau City Holiday Inn is in a convenient location. The building facade is getting dated and there should be more places to sit in the lobby. But the service from the bell staff, doorman, concierge and reception were outstanding and that made the difference. The fitness centre and pool were well maintained and overall our stay was very pleasant. The room we booked was upgraded as I am on IHG Gold status from the superior to deluxe was as expected. However I needed to ask whether we could get an upgrade. My previous experiences in IHG hotels it was almost automatic response form the reception. Unfortunately we could not get a club room but was upgraded to deluxe. Otherwise the hotel was well run. It would be great if people did not smoke in the hotel. October 23, 2013
Rated 5.0 out of 5.0 by 流连忘返 第一次真正的一个人到澳门来,交通非常的方便,关口坐10B下车就到了.酒店的招牌非常的好看.大堂也十分的气派.由于是12店多到的,店员也帮忙安排了房间,非常的感谢.走廊和大堂的温度都非常的舒适.酒店中的娱乐场所非常多,是喜欢娱乐人的首选.酒店的自助餐虽然不是很多品种,但是东西的味道都非常的可口,价格也十分的便宜.每个员工都会说普通话,就算是大陆来的也不用担心了.非常喜欢这里的房间,希望下次还可以来这里住. September 27, 2013
Rated 4.0 out of 5.0 by Old but well maintained The hotel was booked as we couldn't book a room in the New Holiday Inn. The experience was good. All staff including the represantative at the Macau ferry was very helpful and professional. The Lobby staff take extra steps to assist guests and this was noted throughout our stay. Though the hotel was bit older, the usual Holiday Inn hospitality was there. Rooms are well equipped and very comfortable.Breakfast presentation can be better. Overall enjoyable stay September 24, 2013
Rated 4.0 out of 5.0 by Excellent staff makes the diference! Front desk staff and manager were helpful and welcoming, surprised me with alot of complimentary items and upgrades. Very value for money, walking distance to alot of attractions nearby. September 24, 2013
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