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Rated 4.1 out of 5 by 199 reviewers.
Rated 5.0 out of 5.0 by Friendly, customer service-oriented staff The desk staff was very attentive to my questions and needs. The hotel is very clean and has calming common area when you walk in. Amenities for the room were nice and they even upgraded my room unbeknownst to me, with no additional charge. Check-out was fast and easy. September 3, 2014
Rated 5.0 out of 5.0 by great service and front desk The front desk team and manager really made the stay great. Rooms are nice and so is pool area, but had issues with housekeeping and restauant. Slow and unresponsive. If not for the front desk efforts to make amends, I would have left with a bad taste overall. More than made up for it. September 1, 2014
Rated 4.0 out of 5.0 by Gotta love Madison What a great city. People inside and outside the hotel are awesome August 31, 2014
Rated 4.0 out of 5.0 by executive level recommended I had a very nice day at the Holiday Inn Madison west. The room was clean. This was not my first stay at this hotel and I chose it because I knew it would be a nice place to stay again. August 30, 2014
Rated 5.0 out of 5.0 by two stays in two weeks nice place, great service. internet was an issue but the fd was able to help me out and the manager apologixed August 29, 2014
Rated 5.0 out of 5.0 by Accomodating Manager and Staff Manager was very willing to assist us with transportation when we had car trouble (although we did not have to use it). Food was excellent on this stay! If you have young kids who go to bed early, we suggest not staying pool side (we were given the option); it's just too noisy. Love the waterpark! Fitness center needs some new weight equipment - nice they offer a place to work out. We are rewards members and will be back! August 28, 2014
Rated 3.0 out of 5.0 by room and supplies we had 1 set of towels for 2 people. we had no coffee left for us the next day. the tollet had too be plunsh, our refrig wasn't working at the time.and the hair drier wasn't working. we did call and the fix the frig, towels, and tollet. August 28, 2014
Rated 4.0 out of 5.0 by Great staff & food. Fun place. Kids above were very loud but they retired early. August 25, 2014
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