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Rated 4.2 out of 5 by 275 reviewers.
Rated 4.0 out of 5.0 by Overall pretty good I was upgraded to a spacious, but disjointed suite. It was long and narrow and somewhat difficult to navigate. I had issues figuring out the wall thermostat and spent a few nights getting that fine tuned to be comfortable. The pillows, like any hotel, were at best "ok." All that said, this is a clean, comfortable hotel that is conveniently located to anything on the West side of Madison. I believe the bartender's name is Allison, she has been here a while and is really great. The bed was comfortable and the walk in shower was nice. Overall I would give this an 8 out of 10. December 17, 2014
Rated 5.0 out of 5.0 by positive experience for sad occasion We gathered for a family dinner preceeding a memorial service for a beloved family member. It was especially good to be surrounded by comfort , beauty and kind staff at this time. The dinner from your restaurant was fabulous. December 17, 2014
Rated 4.0 out of 5.0 by A nice front desk clerk, Danielle Danielle had excellent customer service skills. Unfortunately we did not have the same experience with Nicole (also front desk staff). Nicole neglected to send me an email for my hotel confirmation as promised. Also she gave us incorrect information regarding the shuttle service for that date, causing us to miss a ride and being inconvenienced by have to walk to our destination, which normally would not be a problem however on that particular day it was extremely cold outside. Not fun walking weather. Also, the rooms need to have additional blankets in the closet. Mine did not during this stay, but a simple phone call to the front desk (answered by Danielle) had a blanket to me within minutes! Great service! December 16, 2014
Rated 5.0 out of 5.0 by Great Service We checked into the room that we had reserved but when we got up to it, it was not accommodating for our 4 year old and infant. I decided to go down to the front desk to see if there was another room available that had a little bit of seperation to it so the baby had a semi-quiet place to sleep. The lady at the desk was SUPER nice and changed our room without charging us more. :-) We stayed in one of the rooms that had a king size bed with a seperate area for the kids that had bunk beds and another TV with a DVD player. This was PERFECT for us :-) The pool was great for our 4 year old. Our room was clean and the beds were comfortable. We would definitely stay here again. December 15, 2014
Rated 4.0 out of 5.0 by Comfy Bed and Room Great Bed, and the room has it's own air conditioning unit so you can control your room's temperature yourself. I loved this feature since I often find hotels too cold and was able to set the temperature for a comfortable stay. Food at onsite restaurant was fair. There are places close by that you can have a much better meal. The shuttle service was free and fantastic. Complementary Breakfast, 10% off one restaurant meal and one complementary is good!! December 6, 2014
Rated 5.0 out of 5.0 by Comfortable Stay A very good comfortable room. Very welcoming staff and a nice, warm feel to the hotel. December 5, 2014
Rated 5.0 out of 5.0 by Great pool for kids of all ages We stayed at this property again and were very pleased with our accommodations. The big pool is really an attraction for our kids and the whole family was enjoying our time there. Good to see that properties keep up their appearance and we look forward coming back. December 4, 2014
Rated 4.0 out of 5.0 by Its okay! My experience was ok. I wasn't able to check in at the correct time which put me back 30min in setting up the room. The internet connection took forever when ordering a pizza, checking email, etc. The beds are always comfortable, but unfortunately one of the beds had what seemed to be blood stains on them. The pool water tasted salty, which I really don't like. The front desk lady was not accommodating at all. I like staying here because of the water park, but it may awhile. December 4, 2014
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