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Rated 4.1 out of 5 by 203 reviewers.
Rated 2.0 out of 5.0 by Quality control has declined at this property We have stayed at this property three consecutive years. We will be looking for another property for our event next year. We were disappointed with our rooms. We requested non smoking rooms. Our room had extremely strong smoke odors, and had some cleanliness issues. We were moved to several different room before we could find a room that did not have smoking issues. Customer service skills of the front desk staff were lacking. Staff was friendly, but not equipped with adequate customer service skills. I travel for a living and have a realistic expectation of hotel properties. In my opinion this property did not meet that expectation. July 18, 2014
Rated 5.0 out of 5.0 by comfortable bed, nice hotel This was a nice hotel and we enjoyed staying there while we were in town for a wedding reception. July 15, 2014
Rated 4.0 out of 5.0 Comfortable Hotel Hotel was good. We stayed here because of pool, in lobby bar and on site restaurant. The bar was closed all week we were there. The food from the Italian restaurant had great selection but tasted like it was all food service. I had one meal it was cold in the center and burnt on the outside. I would stay again and hope there is an improvement on the restaurant side of the business. July 14, 2014
Rated 5.0 out of 5.0 by Relaxing family fun and great value Passed through while moving from coast to coast. Had an excellent time at the pool. The restaurant was good and the kids ate free with vouchers from the front desk. July 10, 2014
Rated 5.0 out of 5.0 by Great Stay! Fun water park and pool for kids!! We had a great time at the water park and our 4 year old loved it. Clean nice hotel with all that you need! July 10, 2014
Rated 4.0 out of 5.0 Great Service The staff were very friendly. They took care of my needs and answered questions promptly. Our kids loved the pool area. The water was nice and warm which was great. The down fall was our room was 80 degrees upon check in and took hours to fall to a comfortable temperature. The shower water trickled out and took approximately 5-10 minutes to get warm. The beds were comfortable but the one bed kept moving when sleeping and had to get up to continue to push back to the wall. I thought the price was expensive for what we received. The food was great but expensive for other restaurants around that we utilized. July 8, 2014
Rated 5.0 out of 5.0 by Great Experience We stayed in the room with the King bed and bunk bed. The room This was a great layout with children. The room was exceptionally clean. My six year old grand son enjoyed the water park area and we were very pleased with the attentiveness of the attendant. All of the staff gave exceptional service July 3, 2014
Rated 5.0 out of 5.0 by Great room and service We stayed for a family wedding. Room was great, staff and food wonderful. July 2, 2014
Rated 4.0 out of 5.0 by Bad bed but Amazing Hospitality We travel quite a bit, and my husband is a over the road driver. We choose Holiday inn for the comfort of the room-expecially the beds. As a matter a fact we now search them out. And in Madision, WI, a college town, our choices were unlimited. Unfortunatly this was not one of the hotels we will vist again simply because the bed was so uncomfortable. The Service at the desk was first rate...some of the best we have ever had, and considiering there were computor problems and a very long line to check in, the hostess was so cheerful and helpful and called us by our first names when we walked back thru the lobby. That alone impressed us.The resturant was delicous. But the bed was horrible. Neither of us slept at all. I'm sorry to say., we will not be back due to that reason alone June 26, 2014
Rated 5.0 out of 5.0 by Nice Indoor pool and whirlpool Our current stay in your hotel is rated as overall "Excellent". June 24, 2014
Rated 4.0 out of 5.0 by Good pillows, comfortable bed = adequate sleep. I rarely sleep well while travelling due to hard mattresses and firm pillows. I found the bed and pillows to be very comfortable, so slept reasonably well. June 23, 2014
Rated 5.0 out of 5.0 by Our stay Our stay at this Holiday Inn was really nice. My 7 year old grandson really liked the water slide because he could actually go down it by himself and the water at the bottom was not too deep for him. Having a restaurant on site was good although we thought it was a little expensive. Overall our stay here was very good. June 22, 2014
Rated 5.0 out of 5.0 by Great fun for the kids! This place was perfect, exactly what we were looking for. It is very hard to find a water park where you can take 3 kids as a single mom. Holiday inn in Madison West made it possible. I stayed in the kiddie area with my 19 month old and my 10 and 4 year old had a blast in the bigger kid area. At any point I could see all of them in my sights. Of course the 4 year old had a floaty thing on and there were life guards. As far as the food, it was just wonderful. And kids eat free! Room was also great, beds very comfy. Wish we could have afforded more then one night, we were all sad to leave. But we hope to be back soon. Thank you! June 21, 2014
Rated 5.0 out of 5.0 Power Tour Stay 6/13/14 The staff and particularly Kelley at front desk were exceptional. There was a tournament check in and a lot of activity at the time of our check in and I expected some delays but there were none. We requested extra towels and pillows and they were provided promptly. All service was excellent. June 20, 2014
Rated 5.0 out of 5.0 by Awesome room Rooms very relaxing, area outside of room between pool and room was fantastic for sitting at table area and eating. Very spacious rooms and bathroom. June 20, 2014
Rated 5.0 out of 5.0 by Great Hotel Stay Good hotel. Didn't get much time to experience the hotel but my brief impressions were good and staff was very friendly. I would stay here again. It's easy to get to and in a nice location in Madison. June 17, 2014
Rated 4.0 out of 5.0 by Business at Madison West Good value; quiet and well set for business travel June 13, 2014
Rated 4.0 out of 5.0 by Good hotel, ok pool The hotel was wonderful. The main lobby and lobby bar are beautiful. We primarily stayed at this hotel because of the pool. The pool offered quite a bit, but was very old and outdated and seemed dirty. The pool area could really benefit from a good facelift. It was also very dark in the pool area. Overall, the stay was good. June 12, 2014
Rated 3.0 out of 5.0 by Nice Structure- Rude Desk Associates! Besides for the inconsiderate and rude treatment of the evening desk associate I enjoyed my stay. The pool closes very early as well which makes it difficult to sit in the hot tub and relax after a long day of business meetings/dinners. June 11, 2014
Rated 5.0 out of 5.0 by Surprising luxury! Really a remarkable property! The lobby alone gives you the feel of a classic European hotel. Big clean well maintained rooms, great 'water park' for kids, very good food, and most importantly an incredibly accommodating staff. We had some oddities in our timing for arrivals & departures, and despite the hotel being very busy, they found a solution for us! Nice to visit a place where customer satisfaction is clearly priority #1! June 11, 2014
Rated 5.0 out of 5.0 by Clean, comfortable rooms In town for business and I found this hotel to be a great place to come back to after a long day. Rooms were clean and quiet to relax in. June 9, 2014
Rated 5.0 out of 5.0 by Nice Stay We had a stay at the hotel. It was comfortable and the pool area was nice as well. June 2, 2014
Rated 5.0 out of 5.0 by Pleased with stay Shannon at the front desk was excellent with her customer service skills. The hotel is impeccable and rooms are spacious and very comfortable. Definitely recommend this hotel. May 22, 2014
Rated 5.0 out of 5.0 by Great Place! Everything was excellent!!! Great staff, clean, quiet rooms, wonderful food, and beautiful bar. We WILL be back. May 20, 2014
Rated 5.0 out of 5.0 by Great Hotel!!! This hotel was wonderful...great night sleep in comfortable beds in a very clean room..we ate at the restaurant connected to the hotel and it was very good also! Will stay here again..Staff was awesome...great job! Excellent in every aspect!!! Thank you:) May 17, 2014
Rated 4.0 out of 5.0 by Gorgeous Lobby The lobby is much plusher than the typical Holiday Inn. The staff was friendly. The room had a shower but no tub. The room was very clean and the bed was comfortable. It's near a lot of fun and inexpensive restaurants. May 16, 2014
Rated 5.0 out of 5.0 by kid friendly we came for a family gathering and to celebrate my granddaughter's 6th birthday. we had poolside rooms close together that worked out great. the kids loved the pool. we all had a great time. April 30, 2014
Rated 3.0 out of 5.0 by Not as pictured but comfortable When I picked out the room, the picture showed an aesthetically attractive room. Wooden bunk beds wood desks.... The actual room had stains on the walls, woobly primary colored metal bunk beds, and a falling apart metal desk. The lights on the wall in the kids' area were barely connected to the wall. The wall was wobbly, too.... Aside from the disappointing appearance and quality of the room, we did sleep well as it was quiet and otherwise comfortable. We ate at the restaurant and the service and food were good. The pool was interesting. The floor is coming apart. The lifeguards were attentive to the slides. The pool is fairly small for all of the people who were in it. I think the basketball hoop should be eliminated...There were many close calls with the ball hitting unsuspecting swimmers on the head. The kids still enjoyed the pool immensely. It was hard to watch the safety issues, as an adult, but the kids had a blast. Overall, it was still a great time away. And despite the negatives we would still return and would recommend it (with caveats) April 9, 2014
Rated 4.0 out of 5.0 by Great Stay with Toddler I have a 3 year old and a 7 month old. They had a BLAST! Plus, the staff was kind and helpful. We left a very important stuffed puppy behind when we left and they were so helpful in getting him back safely (and quickly) back to our house. It was a great place for families with young children! April 9, 2014
Rated 5.0 out of 5.0 by Great stay! This stay was better than some of the stays at 5 star hotels I have had - the staff was always pleasant and helpful - Kelly at the front desk was wonderful and made sure we were taken care of promptly at checkin! The bed was comfortable and the room was clean and warm. April 8, 2014
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