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Rated 4.2 out of 5 by 280 reviewers.
Rated 5.0 out of 5.0 by Family Fun & Luxurious! Our family has stayed in this beautiful, clean, luxurious hotel twice now. It's everything you would want in a hotel. Excellent service with hotel staff and waitresses in connected restaurant! Our girls, ages 9 and 10 love the indoor waterpark. Rooms are spacious, clean and quiet. You need to experience this place for yourself! December 23, 2014
Rated 3.0 out of 5.0 by King suite is weirdly laid out I have had the opportunity to stay in three different types of rooms, leading to three very different experiences. Two queen beds: Totally average hotel room. Nothing exceptional either way. The heater was all or nothing and didn't have temperature settings, so what feels good when you're going to sleep doesn't feel so great at 3 in the morning. King suite: Weird awkward layout! The bathroom was far from the bedroom. There were two mini fridges in different areas of the suite--one right next to the bathroom. There was a big room that felt out of place in a hotel room as it felt very formal and had what looked like an office kitchen (meaning lots of cabinets, a mini fridge, and a long counter). There was no tub, just an awkward walk-in shower. It felt like showering in public because there was no door or curtain--just walk around a corner into a tight shower space. The heating in the suite was controlled by two separate built in units, but again, no temperature settings. This means that each room of the suite was a different unpleasant temperature. Executive level king suite: WAY better than the king suite! There was a little sitting area which was appropriately sized and didn't harm the flow of the room. Gloriously the built in heater actually had temperature settings! Hooray! Honestly, the only downside was the lack of a tub, and again having the creepy walk-in shower. I would definitely stay in that room again though. December 23, 2014
Rated 5.0 out of 5.0 by Nice restaurant Nice resaurant. Breakfast was excellent. In the past we had a free two (2) hour complimentary happy hour. Free spotted cow beer and wine. Sadly that was no longer the case. The prices were good though, and the 1/2 price appetizers were great. December 23, 2014
Rated 4.0 out of 5.0 by Overall pretty good I was upgraded to a spacious, but disjointed suite. It was long and narrow and somewhat difficult to navigate. I had issues figuring out the wall thermostat and spent a few nights getting that fine tuned to be comfortable. The pillows, like any hotel, were at best "ok." All that said, this is a clean, comfortable hotel that is conveniently located to anything on the West side of Madison. I believe the bartender's name is Allison, she has been here a while and is really great. The bed was comfortable and the walk in shower was nice. Overall I would give this an 8 out of 10. December 17, 2014
Rated 5.0 out of 5.0 by positive experience for sad occasion We gathered for a family dinner preceeding a memorial service for a beloved family member. It was especially good to be surrounded by comfort , beauty and kind staff at this time. The dinner from your restaurant was fabulous. December 17, 2014
Rated 4.0 out of 5.0 by A nice front desk clerk, Danielle Danielle had excellent customer service skills. Unfortunately we did not have the same experience with Nicole (also front desk staff). Nicole neglected to send me an email for my hotel confirmation as promised. Also she gave us incorrect information regarding the shuttle service for that date, causing us to miss a ride and being inconvenienced by have to walk to our destination, which normally would not be a problem however on that particular day it was extremely cold outside. Not fun walking weather. Also, the rooms need to have additional blankets in the closet. Mine did not during this stay, but a simple phone call to the front desk (answered by Danielle) had a blanket to me within minutes! Great service! December 16, 2014
Rated 5.0 out of 5.0 by Great Service We checked into the room that we had reserved but when we got up to it, it was not accommodating for our 4 year old and infant. I decided to go down to the front desk to see if there was another room available that had a little bit of seperation to it so the baby had a semi-quiet place to sleep. The lady at the desk was SUPER nice and changed our room without charging us more. :-) We stayed in one of the rooms that had a king size bed with a seperate area for the kids that had bunk beds and another TV with a DVD player. This was PERFECT for us :-) The pool was great for our 4 year old. Our room was clean and the beds were comfortable. We would definitely stay here again. December 15, 2014
Rated 4.0 out of 5.0 by Great entertainment for small children We came for the water park because we had three young grandsons to entertain. The water park and the bunk beds with TV and DVD in a separate area hit the mark. Closing the water park from 1 to 4 was a big mark against. So was the expensive breakfast buffet as the only breakfast offered. Definitely not a family friendly offering. December 9, 2014
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