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Rated 4.2 out of 5 by 256 reviewers.
Rated 4.0 out of 5.0 by Good Stay Came for business. The staff here is wonderful. Extremely helpful and courteous. October 2, 2014
Rated 4.0 out of 5.0 by Nice hotel with great service Very nice hotel for the price. The swimming area was great for our 5 year old. The 10 year old loved the arcade. The pizza we ordered was very good. October 2, 2014
Rated 4.0 out of 5.0 by Excellent Property Rooms and Services were outstanding. Restaurant breakfast was also great. September 30, 2014
Rated 5.0 out of 5.0 by Nice folks and great room One of my favorite hotels in the Madison area. I have stayed there several times. The staff went that extra mile when I lost my wallet at a grocery store. I will always appreciate that. September 29, 2014
Rated 5.0 out of 5.0 by Review Nice place to lay down for a while and re-energize. The bathroom fixtures were outdated so where the carpets, but otherwise fairly good overall. September 29, 2014
Rated 4.0 out of 5.0 by Above average Holiday Inn with great service Hotel is in a good location, nicely furnished and has great service. Indoor water park is nice but more oriented for younger kids. September 27, 2014
Rated 5.0 out of 5.0 by superior service came back this weekend for a wedding and staff recongnized us from prior stay and manager upgraded us and gave us access to executive area to use. will stay here each time in madison September 27, 2014
Rated 5.0 out of 5.0 by new place for us stayed here a couple time last year, then 3 times now the last 3 months, some alone and others with friends. major difference. highly recommend September 26, 2014
Rated 5.0 out of 5.0 by Great overall hotel My family loves this hotel. We always stay here when we are in Madison. The kids love the waterpark and I like booking the poolside access rooms. The breakfast buffet is high quality. The front desk staff is always helpful. They have great customer service at this hotel. I had to call several times in advance to make arrangements for our group, and I always had all of my questions answered. September 26, 2014
Rated 5.0 out of 5.0 by Great Family Hotel Staff at front desk very friendly and helpful. The lifeguards in the pool area friendly and helpful. Clean hotel and in a great location. September 25, 2014
Rated 5.0 out of 5.0 by Nice beginner water park! We were happy to see that the water park at this nice west-side Holiday Inn was just as recommended to us by friends. It is great for beginning swimmers as well as adults. I would recommend it especially for families with kids under 10. September 25, 2014
Rated 5.0 out of 5.0 by Good place to stay Stayed during a Badger game weekend and had a good experience. September 24, 2014
Rated 5.0 out of 5.0 by very accommodating great front desk friendly, helpful. had a couple issues but the manager helped us out greatly and was sympathetic. staying again on business September 23, 2014
Rated 5.0 out of 5.0 by nice stay and helpful staff great hotel not what we expected from holiday inn. issues with kids crashing hot tub and slides and restuarant issues quickly handled by staff and management. highly recommend. see prior comments September 18, 2014
Rated 5.0 out of 5.0 by Great for getaway Easy accessed. Wonderful restaurant, nicely appointed, comfortable rooms. September 17, 2014
Rated 3.0 out of 5.0 by First time at this Hotel We usually stay at Holiday Inn's when we travel and this was out first time here. The hotel is clean and modern and the staff are friendly and helpful. At check in, there was 4-5 people waiting to check in and only one person checking people in. Not the end of the world but kind've annoying. In the room, there were only 3 towels for 4 people and no coffee. I trip to the front desk remedied that. Room was quiet and very comfortable. We ate at the hotel restaurant the next morning. The food was good but I never received all the meal I ordered. The waitress was nice but she didn't know the menu. Overall, not a terrible experience but a lot of little annoyances. I did speak to Holiday Inn and they are handling it very well. We will keep going to Holiday Inns. September 15, 2014
Rated 5.0 out of 5.0 by Overnight Stay Spent a night while riding in the Madison area. The room was clean and large. Even though the place was packed with a lot of kids running around, we enjoyed our time at the Jacuzzi and were able to get a good nights sleep. Will diffidently be staying here again when in the area. September 10, 2014
Rated 5.0 out of 5.0 by Family fun at a beautiful hotel We had a great experience at the Holiday Inn. We got the room with bunk beds for the kids which they loved. We enjoyed the water park attached to the hotel. We will be going back in the future. September 5, 2014
Rated 5.0 out of 5.0 by Great place for kids, food, and a beer!! No place is perfect, but if you are looking for an affordable stay with: -an indoor water park where even toddlers can use the big slide -a decent restaurant with a good beer selection and happy hour menu, a nice lounge and free decent coffee in the morning (in the lounge) . . . then, stay here. September 4, 2014
Rated 5.0 out of 5.0 by Friendly, customer service-oriented staff The desk staff was very attentive to my questions and needs. The hotel is very clean and has calming common area when you walk in. Amenities for the room were nice and they even upgraded my room unbeknownst to me, with no additional charge. Check-out was fast and easy. September 3, 2014
Rated 5.0 out of 5.0 by great service and front desk The front desk team and manager really made the stay great. Rooms are nice and so is pool area, but had issues with housekeeping and restauant. Slow and unresponsive. If not for the front desk efforts to make amends, I would have left with a bad taste overall. More than made up for it. September 1, 2014
Rated 4.0 out of 5.0 by Gotta love Madison What a great city. People inside and outside the hotel are awesome August 31, 2014
Rated 4.0 out of 5.0 by executive level recommended I had a very nice day at the Holiday Inn Madison west. The room was clean. This was not my first stay at this hotel and I chose it because I knew it would be a nice place to stay again. August 30, 2014
Rated 5.0 out of 5.0 by two stays in two weeks nice place, great service. internet was an issue but the fd was able to help me out and the manager apologixed August 29, 2014
Rated 5.0 out of 5.0 by Accomodating Manager and Staff Manager was very willing to assist us with transportation when we had car trouble (although we did not have to use it). Food was excellent on this stay! If you have young kids who go to bed early, we suggest not staying pool side (we were given the option); it's just too noisy. Love the waterpark! Fitness center needs some new weight equipment - nice they offer a place to work out. We are rewards members and will be back! August 28, 2014
Rated 3.0 out of 5.0 by room and supplies we had 1 set of towels for 2 people. we had no coffee left for us the next day. the tollet had too be plunsh, our refrig wasn't working at the time.and the hair drier wasn't working. we did call and the fix the frig, towels, and tollet. August 28, 2014
Rated 4.0 out of 5.0 by Great staff & food. Fun place. Kids above were very loud but they retired early. August 25, 2014
Rated 4.0 out of 5.0 by Clean and Contemporary We stayed at this location to utilize the water park. I have a hard time calling it that. It was a pool with a moderate sized slide. I expected a larger water park for the price. The hotel was clean and the staff was very friendly. Our room was modern and clean. August 22, 2014
Rated 5.0 out of 5.0 by Comfortable bed and awesome pool area! We had my daughter's birthday party at this hotel location with the waterpark. What a great stay and a nice hotel! August 22, 2014
Rated 4.0 out of 5.0 by Service We didn't get any washcloths for our second day there. We did not get any glasses or cups for the second day;we had used up and threw away the ones we had so we didn't have any then! :( August 21, 2014
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