Rated 4.1 out of 5 by 191
Rated 5.0 out of 5.0 by Super mom Great fun for the kids!
This place was perfect, exactly what we were looking for. It is very hard to find a water park where you can take 3 kids as a single mom. Holiday inn in Madison West made it possible. I stayed in the kiddie area with my 19 month old and my 10 and 4 year old had a blast in the bigger kid area. At any point I could see all of them in my sights. Of course the 4 year old had a floaty thing on and there were life guards. As far as the food, it was just wonderful. And kids eat free! Room was also great, beds very comfy. Wish we could have afforded more then one night, we were all sad to leave. But we hope to be back soon. Thank you!
June 21, 2014
Rated 5.0 out of 5.0 Power Tour Stay 6/13/14
The staff and particularly Kelley at front desk were exceptional. There was a tournament check in and a lot of activity at the time of our check in and I expected some delays but there were none. We requested extra towels and pillows and they were provided promptly. All service was excellent.
June 20, 2014
Rated 5.0 out of 5.0 by Skiing1017 Awesome room
Rooms very relaxing, area outside of room between pool and room was fantastic for sitting at table area and eating. Very spacious rooms and bathroom.
June 20, 2014
Rated 5.0 out of 5.0 by MGCHI Great Hotel Stay
Good hotel. Didn't get much time to experience the hotel but my brief impressions were good and staff was very friendly. I would stay here again. It's easy to get to and in a nice location in Madison.
June 17, 2014
Rated 4.0 out of 5.0 by hburns Business at Madison West
Good value; quiet and well set for business travel
June 13, 2014
Rated 4.0 out of 5.0 by sammy44 Good hotel, ok pool
The hotel was wonderful. The main lobby and lobby bar are beautiful. We primarily stayed at this hotel because of the pool. The pool offered quite a bit, but was very old and outdated and seemed dirty. The pool area could really benefit from a good facelift. It was also very dark in the pool area. Overall, the stay was good.
June 12, 2014
Rated 3.0 out of 5.0 by Sara419 Nice Structure- Rude Desk Associates!
Besides for the inconsiderate and rude treatment of the evening desk associate I enjoyed my stay.
The pool closes very early as well which makes it difficult to sit in the hot tub and relax after a long day of business meetings/dinners.
June 11, 2014
Rated 5.0 out of 5.0 by TravelingDoc2 Surprising luxury!
Really a remarkable property! The lobby alone gives you the feel of a classic European hotel. Big clean well maintained rooms, great 'water park' for kids, very good food, and most importantly an incredibly accommodating staff. We had some oddities in our timing for arrivals & departures, and despite the hotel being very busy, they found a solution for us! Nice to visit a place where customer satisfaction is clearly priority #1!
June 11, 2014
Rated 5.0 out of 5.0 by Josh7612 Clean, comfortable rooms
In town for business and I found this hotel to be a great place to come back to after a long day. Rooms were clean and quiet to relax in.
June 9, 2014
Rated 5.0 out of 5.0 by Missymouse Nice Stay
We had a stay at the hotel. It was comfortable and the pool area was nice as well.
June 2, 2014
Rated 5.0 out of 5.0 by Rob-dive Pleased with stay
Shannon at the front desk was excellent with her customer service skills. The hotel is impeccable and rooms are spacious and very comfortable. Definitely recommend this hotel.
May 22, 2014
Rated 5.0 out of 5.0 by luckylori Great Place!
Everything was excellent!!! Great staff, clean, quiet rooms, wonderful food, and beautiful bar. We WILL be back.
May 20, 2014
Rated 5.0 out of 5.0 by riddle's Great Hotel!!!
This hotel was wonderful...great night sleep in comfortable beds in a very clean room..we ate at the restaurant connected to the hotel and it was very good also! Will stay here again..Staff was awesome...great job! Excellent in every aspect!!! Thank you:)
May 17, 2014
Rated 4.0 out of 5.0 by maryMc8 Gorgeous Lobby
The lobby is much plusher than the typical Holiday Inn. The staff was friendly. The room had a shower but no tub. The room was very clean and the bed was comfortable. It's near a lot of fun and inexpensive restaurants.
May 16, 2014
Rated 5.0 out of 5.0 by retta jean kid friendly
we came for a family gathering and to celebrate my granddaughter's 6th birthday. we had poolside rooms close together that worked out great. the kids loved the pool. we all had a great time.
April 30, 2014
Rated 3.0 out of 5.0 by weplay Not as pictured but comfortable
When I picked out the room, the picture showed an aesthetically attractive room. Wooden bunk beds wood desks.... The actual room had stains on the walls, woobly primary colored metal bunk beds, and a falling apart metal desk. The lights on the wall in the kids' area were barely connected to the wall. The wall was wobbly, too....
Aside from the disappointing appearance and quality of the room, we did sleep well as it was quiet and otherwise comfortable.
We ate at the restaurant and the service and food were good.
The pool was interesting. The floor is coming apart. The lifeguards were attentive to the slides. The pool is fairly small for all of the people who were in it. I think the basketball hoop should be eliminated...There were many close calls with the ball hitting unsuspecting swimmers on the head.
The kids still enjoyed the pool immensely. It was hard to watch the safety issues, as an adult, but the kids had a blast.
Overall, it was still a great time away. And despite the negatives we would still return and would recommend it (with caveats)
April 9, 2014
Rated 4.0 out of 5.0 by Reneeandfamily Great Stay with Toddler
I have a 3 year old and a 7 month old. They had a BLAST! Plus, the staff was kind and helpful. We left a very important stuffed puppy behind when we left and they were so helpful in getting him back safely (and quickly) back to our house. It was a great place for families with young children!
April 9, 2014
Rated 5.0 out of 5.0 by beachbrat12 Great stay!
This stay was better than some of the stays at 5 star hotels I have had - the staff was always pleasant and helpful - Kelly at the front desk was wonderful and made sure we were taken care of promptly at checkin! The bed was comfortable and the room was clean and warm.
April 8, 2014
Rated 2.0 out of 5.0 by bbox Unusually disappointed in front desk support
I am a Platinum member and although I am used to excellent service at every IHG property that I stay at, I experienced poor handling of my guest services issues related to the property Wifi and room furniture that I brought to the staff. This was very unusual in that I stay over 100+ nights a year only with IHG and have experienced excellent service. However in this case I was told that there could be nothing done for me, and the front desk was sorry about my experience.
April 6, 2014
Rated 4.0 out of 5.0 by Hollybreeze Decent, needs tweeking
We took the kids there for a staycation over spring break. The waterpark is very small, suitable for kids under 5. Our room was comfortable and had a neat balcony overlooking the waterpark. There were knobs missing from the dresser and some og the wallpaper was peeling. They gave us a coupon for dinner for kids to eat free. lovely! We got done swimming, the kids were tired and getting in pajamas, we called for room service, only to find out that the coupon is only good if you eat in the restaurant. What? There is no way we were going to get these tired, hungry kids dressed and to the restaurant. That policy is ridiculous. The restaurant and the front desk receptionist explained that this is a Holiday Inn-wide corporate policy,. Weird! This needs to change!
March 31, 2014
Rated 3.0 out of 5.0 by pieyat ponytail Sleepless in Wisconsin
The staff, restaurant, and shuttle service was excellent and the hotel was clean.
I stayed at the hotel for training and was unable to get a good nights sleep. I found the bed to be hard and room temperature hard to stabilize. The air conditioner was loud so I also had to continuosly adjust the volume of the tv.
March 24, 2014
Rated 2.0 out of 5.0 by Usrdwh Notrecommenedfor a good night sleep
We requested a room on the top floor in a quiet area for our three year old granddaughter to sleep. Quietly.
We were put in the middle of the second of four floors in the middle of the floor surroundedby families with older kids running in the hall till eleven at night!
Saving grace was a warm water pool area that the grand daughter really enjoyed with grandma and grandpa
March 20, 2014
Rated 5.0 out of 5.0 by ljtutt Perfect weekend
We had two rooms for a family vacation with other relatives. It was a perfect weekend for the adults and kids.
March 19, 2014
Rated 5.0 out of 5.0 by MaryLD My weekend with my nieces
The hotel room was absolutely wonderful, clean and comfortable. From the 2nd floor, we had direct access to the pool.(very convenient). From check-in to check-out all, staff was very friendly and polite. My nieces (ages 10, 14 and 16) were impressed with the friendlessness of the life guards.
I rated value at only 4 stars because I thought the price was a little high. But considering the accomodations and swimming area, the price was acceptable.
We came to swim and escape the Wisconsin winter for a night, and this Holiday Inn, with the water park, was exactly what we needed.
March 7, 2014
Rated 4.0 out of 5.0 by JELMKE Water park getaway
Comfortable beds, nice and responsive staff. Good value and convenient for a nice getaway with the kids. Waterpark is very nice- perfect size and fun for all ages. Restaurant on premises which had pretty good food, too. Would highly recommend!
February 26, 2014
Rated 1.0 out of 5.0 by Hockey2014 Noisy fan and staff without initiative.
The fan in our room was so loud that we had to turn it off. Then our room was unbearably stuffy.
The pool was out of towels for an hour and a half despite us telling the bartender and 2 lifeguards.
We had charged drinks to our room as a credit card was required for "incidentals" at check in. We received 2 phone calls from the front desk later and were told that the account wasn't opened so I needed to give a credit card number. These calls were after 9 at night and woke up our kids.
As this area has several other hotels I would certainly look elsewhere.
February 26, 2014
Rated 4.0 out of 5.0 by sn12 Staffing
my overall stay was nice. the only problem I had was hearing how rude the front desk lady was to the children that were coming from the game room telling her about their stuck money. I mean I noticed it and I wasn't the only one in line. their was a lot of kids in the hotel and halls but I felt once I got to my room I was away from it all, maybe the end room helped!!!
February 25, 2014
Rated 5.0 out of 5.0 by Jean59 Excellent service, very nice room
Went there for a weekend get a way with grandkids, had a wonderful time, staff very accomodating, room was very nice, would recommend to anyone.
February 16, 2014
Rated 4.0 out of 5.0 by Eelthan Great management team here
We made a four hour drive up from south Chicago through a snow storm with three small children to find that our room was not ready. After waiting and hour, we arrived back to the hotel and was given the wrong room (This happenend twice). Obviously frustrated, we called back down to the front desk to ask again for the room we booked. After all of this Kelly the manager was great, she got us into our room and took great care of us during our stay. We ended up having a great time and look forward to coming back very soon. Thanks again to Kelly and her team.
February 5, 2014
Rated 3.0 out of 5.0 by Pody14 Comfortable bed but inoperable remote for TV
Our stay was good but there was no hotel bar open and the remote for the TV did not work and the second remote was missing.
February 4, 2014