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Rated 4.2 out of 5 by 255 reviewers.
Rated 5.0 out of 5.0 by Very nice room and friendly, helpful staff. We came to spend the weekend visiting our family and had a great time. Our room was clean and comfortable. We were very surprised that service came in and made our bed, emtied the trash and supplied us with new towels even though we only stayed two nights. Staff at the desk was very friendly and helpful giving me a comb, since I forgot mine. We are looking forward to come back when we visit again. July 20, 2013
Rated 3.0 out of 5.0 by Online buyer issue We booked rooms online for a family get together last weekend and although the motel was nice the motel did not honor the price we booked online. When we went to check out the bill was higher than the rate we had booked online with our credit card. This was our first return visit to an IHG motel in years and needless to say it will be our last. July 19, 2013
Rated 5.0 out of 5.0 by Clean room, good food, fun entertainment We were in area for sports with a very busy schedule. The hotel was welcoming and the room was clean and comfortable. The pool was great for sore muscles and relaxing after a hard day in the hot sun. We were appreciative the later hours at the pool allowed us to participate. Pizza at the restaurant was excellent! July 19, 2013
Rated 4.0 out of 5.0 by Weekend in Madison Was very fortunate to get this hotel when booking with hotwire. The rooms were what I would expect from Holiday Inn. Nothing fancy, but clean and updated. Fridge in room was nice. My kids enjoyed the waterpark. Older ones got a little bored. Definitely geared toward little ones. I was most impressed by the staff. Front desk was very helpful and friendly. Gave us bandaids for our blisters. Best of all was maintenance person who went above and beyond after my youngest accidentally locked her shoe in the safe. Thank you for a very nice weekend. Would highly recommend and will come back. July 12, 2013
Rated 2.0 out of 5.0 by Dark and dated This Holiday Inn is a step back in time to when HI was trying to be grand. The result is dark and dated, but still pricey. Windows definitely needed a cleaning...very filmy...looking outside was gloomy even on a sunny day. Won't be staying here again. July 12, 2013
Rated 4.0 out of 5.0 by Great Hotel This is a great hotel to bring your children to as their pool area is great for all ages. The water is salt water instead of clorine, which my family loved! The only thing we were disappointed in was that we paid a little more for a pool side room, but when we opened the back entrance doors, you couldn't see the pool. The noise level did not impact out room, which is good for small children that went to bed earlier. The main entrance is beautiful and a nice place to sit and relax. Overall great hotel. July 8, 2013
Rated 5.0 out of 5.0 by Nice place Very nice hotel, freindly staff great location and a fair price! We will be back. July 4, 2013
Rated 5.0 out of 5.0 by Beautiful and Breath Taking Ambiance The ambiance and the courteous staff makes this hotel excellent for business, conferences and personal vacations. This hotel is worthy of being an InterContinental Hotel brand of IHG property. June 28, 2013
Rated 5.0 out of 5.0 by Great Stay The staff were friendly, the food was excellent, everything was clean and wonderfully appointed. Will love to stay here again! June 28, 2013
Rated 2.0 out of 5.0 by Different than most I only checked out this hotel because five others in the area were booked. I usually don't stay at Holiday Inns, so this was an experience. I am in hotels four nights out of five for work. Not sure the hotel really knows what image they want to portray. Some of the antique like furniture doesn't really go with the rest of the décor. Lobby bar nice, but has the old staunchy feel, not modern by any means. My room had a very high ceiling with a separation of sleeping area from the sitting/work area. The office style chair was either broken or stuck because I couldn't get it to the level comfortable for the height of the desk. Bathroom shower, a walk-in type did not have a door or curtain. Several light bulbs burned out, limited access to outlet plugs for phones/computer. Had problems with the business office computer and couldn't print what I needed. The restaurant had a nice menu selection, but no outdoor seating. Went to dine somewhere else, because I wanted to sit outside. Who's running this place? June 25, 2013
Rated 5.0 out of 5.0 by Great Service We had stayed at this hotel several years ago and had a wonderful time. Needless, to say returning to the area we knew where we wanted to stay. Service, reservations accommodating beyond the norm usually found elsewhere. If you are ever in this area looking for a great place to stay, check-in. We don't have small children but enjoyed watching all the fun going on. Food excellent, I have special needs in the food department and they bent over backwards to accommodate my needs. Great experience once again...thank you! June 17, 2013
Rated 5.0 out of 5.0 by Love the water park We visit family in Madison and love to stay here which is close to where they live and where we can also enjoy the indoor water park. It is great fun. Also love to soak in the large hot tub / whirpool. June 15, 2013
Rated 5.0 out of 5.0 by Great Accommodations and Staff Martez has always been very accommodating and welcoming when we are checking in! June 15, 2013
Rated 5.0 out of 5.0 by Up to date conviences and great service Had a 2 day working retreat here. Staff met our needs in the conference room, requests were filled as ordered and on time. Sleeping room were comfortable and quiet during the night. June 9, 2013
Rated 3.0 out of 5.0 by Ordinary.... Stayed at this Hotel as part of a wedding block. First room was a "free" upgrade to "executive level", unfortunately, 30 minutes after checking into room; toliet in bathroom needed to be repaired. Front desk was notified and they "promised" to have problem taken care of. Unfortunately the toliet was unable to be fixed and a few hours later we were given a new room. Which was on a floor filled with loud children from a soccer tournament in town that day. Halls were filled with kids lying in the hallways outside their rooms and kids acting like kids. The air-conditioning unit was quite noisy and made it difficult to sleep. We were given 2 free drink coupon and a pass for a free buffet breakfast the next day( which we could not use due to time constraints). By the way there were 3 of us in the room. We did get a few hours sleep, but were happy to depart the next morning! June 7, 2013
Rated 5.0 out of 5.0 by Great Service Recently we were guests at your hotel for my daughter and son in law's wedding reception.The staff was wonderful and the food, drink and service during the wedding reception was great. Everyone went out of their way to be friendly and accomodating the entire time. There were a couple of room mix ups with all the guest reservations,but the front desk staff resolved these matters once they were brought to their attention. Holiday Inn West Madison is a place we will be recommending to our friends and family. June 7, 2013
Rated 3.0 out of 5.0 by Disappointed in stay We stayed at your hotel on 6-1-13, and we ended up having another child from our team travel with us, and I asked for a roll away or cot and they did not have one to offer. All they could do is offer a jointing room for an additional cost that we really did not want to pay. I have never been to a hotel that did not offer a cot or a roll away ever. I was also upset that we did not have breakfast included. We have many teams from the Green Bay area stay at your hotel for many tournaments in the Madison area. I can honestly say that the situation with not having a cot to offer makes me want to stay somewhere else with our team next time. June 7, 2013
Rated 5.0 out of 5.0 by Awesome hotel Had a wonderful experience there for work. Staff was friendly and the room was very clean May 30, 2013
Rated 5.0 out of 5.0 by Great Hotel I had an excellent time at the madison west holiday inn. The pool was great and the breakfast buffett was good too. May 30, 2013
Rated 4.0 out of 5.0 by Epic convenience I stay here whenever I am in town for Epic events. The shuttles are accomodating, the staff is friendly and welcoming, and the facility is consistently clean. Thank you for making my business travel less stressful. May 28, 2013
Rated 5.0 out of 5.0 by Great hotel From the check in to the check out everything was great. The service at this hotel is excellent. The rooms are very clean and upscale. Great location with an excellent resturant. The staff is so friendly and go the extra mile to make sure your stay is special.. I will be back. May 27, 2013
Rated 2.0 out of 5.0 by LOUD AC unit Beds were too hard but the issue was the AC unit was incredibly loud, every time it turned on it woke up the whole family. Too bad the hallway AC unit was as quiet as a mouse. May 24, 2013
Rated 5.0 out of 5.0 by Pleasant Staff We were thrilled with the staff at this Holiday Inn. We wanted to checked in early and our room was not ready, and we were going out and wouldn't be back until after midnight. So, the woman at the front desk found us a different room, and was able to check us in early. We found our room to be clean and comfortable. We would reccomend this hotel. May 24, 2013
Rated 3.0 out of 5.0 by Nice room, great service, pool area needs spruce up We had a very nice clean room, the staff was great. The pool area needs an overal refurbishment starting with a good cleaning, the features are great for kids but a little run down. April 23, 2013
Rated 5.0 out of 5.0 by My best nights sleep in years I stayed while on a bussiness trip and after a long day of training it was nice to be able to catch a shuttle to a restaurant and not worry about being driven the scenic route by a cab driver. I also enjoyed how comfortable the beds were. Only downside is if you are a napper ask for a room that is along the outside of the building the kids in the pool can get loud, but i enjoyed hearing them play. April 15, 2013
Rated 4.0 out of 5.0 by Good for small kids This was a good get-away for the family, including kids ages 3 and 6. Like other reviews, this isn't a huge "waterpark" like you would find in Wisconsin Dells, but if you have kids under 10 the pool area is a good size. The price was reasonable and the staff were welcoming. If your primary reason to visit this property is to use the pool area, I highly recommend reserving a room with "waterpark access" - it avoids tracking through the lobby/common areas to and from the pool. April 15, 2013
Rated 5.0 out of 5.0 by Good place for family getaway or business travel Waterpark is excellent for younger children. Great kids suite with pool access and patio. Adjacent Benvenutos is a great value when kids eat free. Location isn't within walking distance of shopping etc. but wasn't a factor for this trip. April 7, 2013
Rated 5.0 out of 5.0 by Great location and property I always enjoy staying at this location when I am in Madison. Easy access to Madison, good shopping around, and extremely friendly staff. The only downside recently is the mini-water park at this location is bringing in a lot of families with a lot of kids. Makes it kind of noisy at times and lots of kids running through the halls at all hours of the day or night. April 4, 2013
Rated 4.0 out of 5.0 by Great Bartender I really enjoyed having Allison for my bartender each week that I have been there! She is quiet but very friendly. Thanks Allison!! The only negative on the room is the poor water pressure/delay in hot water which just isn't really anything the staff can do about. The Shuttle service is OUTSTANDING!!! Thanks for all you do Kevin! March 26, 2013
Rated 5.0 out of 5.0 by Comfort and service The room was nice and the bed was very comfortable. I liked the number pillows and the different firmness of the pillows. The one down fall is there is not much to do in the area of the hotel. Having to take shuttles or taxis where you want go. March 21, 2013
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