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  • 1 888 HOLIDAY
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Rated 4.2 out of 5 by 333 reviewers.
Rated 5.0 out of 5.0 Clean room - excellant service Staff was very friendly and excellent. Clean room, fast check in and check out. Overall a great experience and we will be coming back to this hotel. February 26, 2015
Rated 5.0 out of 5.0 by Great comfort I was very impressed with the whole hotel in general. Spent the night for business/ pleasure and loved it. I would definately stay again. It has a very nice and comfortable lounge area. February 25, 2015
Rated 5.0 out of 5.0 dirty room but staff help stayed with colleges again but room was not clean but staff and a manager helped to ease concern February 25, 2015
Rated 4.0 out of 5.0 by Felling hot hot hot Nice waterpark for the kiddos, but watch out for the hot tub police. Good family destination, but why are kids not allowed in the hot tub with their parents, if they are above the age limit? Holiday Inn sets their own age limit, which is sort of crazy to me. As a responsible adult, I want my child near me, if I'm not watching them in the larger pool and waterslide. The hotel is nice but could use some updating in the rooms, and housestaff should look under furniture when cleaning. I found a stale half eaten crossiant under the pull out couch in our room. Yummo! Our room also had a thermostat problem that couldn't be addresses in the nighttime hours as we had 4 8-9 yr old girls sleeping and I wasn't about to wake them up. I called the front desk in the morning, but they were not able to give me an answer I thought was acceptable. I did end up talking to an assistant manager after having to call him on his cell, and he made things right. The morning breakfast was great and a great deal if you have kids eager to get something in their bellies after a night of swimming! In all, a good time, and we would most likely stay here again, but in a different room. February 25, 2015
Rated 5.0 out of 5.0 by Great Property Always a wonderful stay at the Holiday Inn West Madison. From the lobby bar to the restaurant and the breakfast in the morning, great food and a great value. More than that are the great people who manage and maintain the property, cudos to you all! February 25, 2015
Rated 4.0 out of 5.0 by Great for famlies We had a family get together in Madison and Holiday was very accommodating with our wishes. Staff was considerate and efficient. February 19, 2015
Rated 5.0 out of 5.0 by Breakfast I really liked the restaurant attached to the hotel. Was nice to go eat dinner there without going out, even outside to get to the restaurant. The food and service was great. BUT.... I was disappointed that there was no continental breakfast offered. Most Holiday Inn's have a breakfast included with your stay. There was breakfast available at the restaurant, but it was priced to high for me to be interested. Maybe if there was a food voucher for a better price for staying at hotel. There are no "breakfast" places to go eat around the hotel, plus you would have to leave the hotel. I like FREE... but I would pay, if I feel I'm getting a good deal. February 19, 2015
Rated 5.0 out of 5.0 by Overall great hotel stay. We had a great stay and were impressed by the overall cleanliness of the hotel and all of the friendly staff we encountered. February 18, 2015
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