Rated 4.0 out of 5.0 by Sean73 More than expected.
Very polite staff from the front desk to the bar/restaurant. Clean, updated rooms (newer hotel) and very near expressway. Reasonable prices in the bar and decent breakfast buffet. For the price, best hotel in Madison area (I stayed in at least 10 others before I tried this one).
May 16, 2013
Rated 4.0 out of 5.0 by Trixy23 Staff brought down the rating...
This property was very clean and had a very upscale feel to it. Unlike most Holiday Inn properties, this one doesn't not offer complimentary breakfast. OK, I understand...however, the service scarred my experience. I sat down in the restaurant for breakfast, and a man took my order. I didn't want the buffet as I know I would overeat. So instead, I ordered a simple bowl of oatmeal with milk. The server said the oatmeal comes with fruit, so I gladly accepted the offer. I waited 10-15 minutes only to watch my waiter walk over to the buffet and get my oatmeal from the buffet. Maybe I would have gotten out of there quicker if I would have just gotten it myself????
Then when I got my bill, I was charged extra for the fruit...OK, enough time spend on this feedback.
April 2, 2013
Rated 4.0 out of 5.0 by Dean2013 Comfortable accommodations
We were staying here for one night on our way to Florida. We got a good night's rest even though the hotel was busy with basketball players & their families. Due to a late arrival we did not use any of the hotel amenities (restaurant, pool, etc). Our room accommodations were great and we got a good night's rest. We will be staying here again on our way home in two weeks. We would highly recommend this hotel for all travelers.
March 23, 2013
Rated 4.0 out of 5.0 by Mousefavor Clean and Comfortable
The restaurant service was poor. We had a group of 10, but I ordered for my 4 boys which were seated alone and the others came later but was charged 20% gratuity. I wasn't even "served" as I had to walk up to the bar and place my order and then the boys had to go up the bar and request more beverages. The food was good, but I don' t think they were properly staffed. The hotel was full with many families.
March 15, 2013
Rated 1.0 out of 5.0 by Anthony51 Not the usual
Short version - waited five minutes before anyone was at the front desk. Never greeted as a platinum member. Had a problem with the thermostat in my FIRST room. Went back down to the front desk to ask for another room and it turned into a debate about whether or not I knew how to opperate the heating/cooling system. Finally was provided another room that had the same issue. Didn't feel like fighting the battle. AND we held a meeting the next day at this SAME HOTEL. The service from Casey was well received - she took care of all of our meeting needs. Have to re-think if we go back there next year.
February 19, 2013
Rated 5.0 out of 5.0 by Peggy64 Great place to stay
We had a great stay at this property! We received an upgrade on our room and the service was excellent!
January 10, 2013
Rated 5.0 out of 5.0 by traveler2085 Great service
Friendly employees, very accommodating and easy to work with. Helped make our stay relaxing and enjoyable.
January 2, 2013
Rated 5.0 out of 5.0 by Rick79 Everything great
I am a frequent guest at this hotel and am very impressed with the courteous and helpful staff. The weekly dinner specials are delicious. Spacious and state-of-the-art workout room.
December 20, 2012