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Rated 4.4 out of 5 by 82 reviewers.
Rated 5.0 out of 5.0 by Nice room After staying at many Holiday Inn and HI Express locations, this was one of the cleanest and nicest hotels yet. July 14, 2014
Rated 5.0 out of 5.0 by Great Place to stay Everything was great, friendly staff and nice room. July 8, 2014
Rated 5.0 out of 5.0 by excellent service the service of all people coming into contact with was a great experience. the condition of the room was very good, would suggest some basic maintenance in the bathroom as there was some water damage that could be made to look better. the chairs in the restarant were very worn in the seating felt like setting on a toilet...just a ring around the edge and no cushion in the center all minor details overall was great time great experience July 8, 2014
Rated 5.0 out of 5.0 by Relaxing and great customer service Room was relaxing and very clean. Great customer service. July 3, 2014
Rated 5.0 out of 5.0 by Holiday Inns always a 10 I have stayed at many Holiday Inns or H.I. Expresses and have never been disappointed. I have been a quest on both business and leisure occasions and have been treated with the same courtesies and helpfulness on these visits. I would never hesitate to book H.I. at any time anywhere. The H.I. at the American Center in Madison, Wi. typifies this corporations striving for excellence in the hospitality field. July 1, 2014
Rated 5.0 out of 5.0 by Holiday Inn Madison @ American Center Nice place, good people...I really enjoy staying at this hotel. I'm a repeat customer about 10 times and won't stay other places in Madison. June 29, 2014
Rated 5.0 out of 5.0 by Helpful staff We left a bag containing laundry at the hotel. When I phoned after arriving home, they had the missing clothing bag and said they would send it to us. Very helpful. We hope to recieve it soon. June 19, 2014
Rated 5.0 out of 5.0 by Way above average HI This Holiday Inn is way above average and beats most IHG hotels in the Madison area. I think an important point to business travelers like myself is whether the hotel was built in the "new" holiday inn style or is an old hotel that was retrofitted - this was definitely built in the "new" style and it shows. I had a two queen standard room and it was VERY spacious compared to other similar rooms I've stayed in. It was clean and comfortable The staff was SUPER friendly - I called to check in early #11:00am!# and their system was down. Rather than telling me it was too early, they told me they would hold a room for me as soon as the system came back online and that I could check in by 1pm at the latest. My only complaint would be about location - this hotel is isolated by highways so that there is really only one bar/restaurant within walking distance, the other neighboring buildings are offices or other hotels. This hotel does have its own bar/restaurant, but I did not try it. I would definitely recommend this hotel to people traveling for business or personal reasons! June 19, 2014
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