Rated 4.3 out of 5 by 47
Rated 4.0 out of 5.0 by MadPlatinum GREAT STAFF AT THIS HOTEL
The staff at this hotel from the front desk, to the manager and those in maintenance really try hard to serve guest needs.
November 25, 2013
Rated 5.0 out of 5.0 by ljbus Great service and great staff
This was one of the best hotel experiences I've ever had. The staff (food, front desk, group coordinator, etc.# went way above their job description to make me and my business group #30+ people) feel at home. They remembered who we were and greeted us all the time. The shuttle service was amazing. The group coordinator was more than accomodating. The breakfast food and staff were great. This is my first review on a hotel site, so please take my advice and stay here!
November 12, 2013
Rated 5.0 out of 5.0 by cmb21 Honesty!
We stayed the night of 9/28/2013. I forgot my tablet as well as a jacket in the room when we checked out the next morning and did not discover these missing until late in the day and many miles up the road. I called and they immediately knew who I was, made arrangements to ship items to me the next day. Cannot say enough about the integrity of the people working there. Was a great stay aside from my mistake. Bed very comfortable, the coffee was great and loved the fact their coffee bar was right off the elevator. When we arrived for checkin we were greeted by a friendly young woman with cookies and bottles of water who then went on to help us find a deep dish pizza to be delivered to the room. We do have occasion to pass through Madison and will stay here again.
November 11, 2013
Rated 5.0 out of 5.0 by travelingmadison Most comfotable beds in Madison!
I stayed in town for a conference at another property and decided to stay at the Holiday Inn at American Center because of my excellent experience at the hotel in the past. Staff is friendly and knowledgeable and the room is quiet and clean. My room had some minor repair issues, but nothing that made it any less comfortable. The beds are the best in Madison, I go back to this hotel pretty much just for that, the nice staff and free buffet breakfast is just the cherry on top.
November 10, 2013
Rated 4.0 out of 5.0 by Paul123456 excellent service
Staff are very warm and easiy to communicate
Shttle service is one of the best in the world I ever lived
Recommend fo you.
November 9, 2013
Rated 3.0 out of 5.0 by CET29 Nice room but poor food
We had breakfast buffet the next morning and it was so bad! The pancakes and french toast were hard. Some things were cold, she screwed up our bill 3 times. We complained about food and they didnt comp for any of us and there was a large group.
November 7, 2013
Rated 5.0 out of 5.0 by mamaO2 Loved it!
We stayed at the Holiday Inn at the American Center for my sister in law's wedding. The reception was on site and was absolutely perfect! The food was delicious and the staff was exceptional! Our hotel room was stylish, comfortable and able to keep our two children sleeping during a busy weekend!
November 6, 2013
Rated 4.0 out of 5.0 by SteveS1954 High quality, but poor service
The place is nice and the room very comfortable. However, my room was above a wedding one floor below, so it's a good thing I wasn't trying to sleep until 1am, since the music was LOUD.
They had my rate wrong when I checked in and it took three tries to change it, and that didn't happen until I checked out.
October 25, 2013