Rated 4.5 out of 5 by 189
Rated 4.0 out of 5.0 by Noel1 Nice hotel
I was pleasantly surprised. The staff at this hotel were some of the best trained I have found.
There was a problem with the business center. The hotel clerk promptly resolved it and went out of the way to do so.
The restaurant staff remember me after the first day and had drinks waiting for me.
I like the breakfast buffet because they offer a little more variety over the course of a week's stay.
I would have preferred that the hotel shuttle meet me at the airport. I told them when I would be there. I had to call them and it took about 30 mins for them to get there.
Nice job by all at this property.
February 23, 2015
Rated 5.0 out of 5.0 by Gkenn224 Nice decor, amenities and rooms
I've stayed at this hotel many times and the staff has consistently provided great caring service. Rooms are very clean and comfortable, great cable channel selection and room service food is good.
February 22, 2015
Rated 1.0 out of 5.0 by cab123 Caveat Emptor
This hotel used to be a great place to stay. I've been staying there since they originally opened, before they even had food and drink in the vending machines. Things have consistently went downwards ever since.
February 13, 2015
Rated 4.0 out of 5.0 by TFN54 Good hotel, handy location
Good, general purpose hotel. Staff was friendly. The room needed a little TLC from a maintenance standpoint. HUGE television station selection - among the best I've seen.
February 11, 2015
Rated 2.0 out of 5.0 by AmyJ101 Hotel is nice, but service this visit was not the best.
Experienced several issues with the bar/restaurant service. However, after bringing it to the attention of the Food and Beverage Manager, he immediately took care of the situation. He provided excellent customer services skills.
His skills should be shared with the General Manager (TA) of this property. My experience with room reservations and the General Manager has been anything but good.
February 10, 2015
Rated 5.0 out of 5.0 by FanOfJackets Another good stay
Simply another great stay at HI Madison at the American Center. One of the best staff's around. Jennifer in the restaurant/lounge in particular does a fantastic job!
February 9, 2015
Rated 5.0 out of 5.0 by winkie88 Good Bed and Good Service
The guest room was very cheerful and comfortable. The staff went above and beyond requests. Very nice get away.
February 5, 2015
Rated 5.0 out of 5.0 by Timmer55 Great Location
First time that I stayed at this location. I will be back again to stay here. Very nice hotel.
February 3, 2015