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Rated 4.4 out of 5 by 112 reviewers.
Rated 5.0 out of 5.0 by Most comfotable beds in Madison! I stayed in town for a conference at another property and decided to stay at the Holiday Inn at American Center because of my excellent experience at the hotel in the past. Staff is friendly and knowledgeable and the room is quiet and clean. My room had some minor repair issues, but nothing that made it any less comfortable. The beds are the best in Madison, I go back to this hotel pretty much just for that, the nice staff and free buffet breakfast is just the cherry on top. November 10, 2013
Rated 4.0 out of 5.0 by excellent service Staff are very warm and easiy to communicate Shttle service is one of the best in the world I ever lived Recommend fo you. November 9, 2013
Rated 3.0 out of 5.0 by Nice room but poor food We had breakfast buffet the next morning and it was so bad! The pancakes and french toast were hard. Some things were cold, she screwed up our bill 3 times. We complained about food and they didnt comp for any of us and there was a large group. November 7, 2013
Rated 5.0 out of 5.0 by Loved it! We stayed at the Holiday Inn at the American Center for my sister in law's wedding. The reception was on site and was absolutely perfect! The food was delicious and the staff was exceptional! Our hotel room was stylish, comfortable and able to keep our two children sleeping during a busy weekend! November 6, 2013
Rated 4.0 out of 5.0 by High quality, but poor service The place is nice and the room very comfortable. However, my room was above a wedding one floor below, so it's a good thing I wasn't trying to sleep until 1am, since the music was LOUD. They had my rate wrong when I checked in and it took three tries to change it, and that didn't happen until I checked out. October 25, 2013
Rated 5.0 out of 5.0 by Best night's sleep in a Long time! I was only in town for 1 night and didn't spend much time at the hotel... But I actually wish I could have been there more and for longer! It was so quiet, pretty, and the bed was VERY comfortable! October 23, 2013
Rated 5.0 out of 5.0 by Great place to stay We stayed during a friend's son's wedding and were very pleased with everything about the room, as well as the entire place. Very friendly staff, a shuttle to the reception. The room was very clean and very comfortable. We will definitely stay again. October 17, 2013
Rated 3.0 out of 5.0 by probably not stay again This Holiday Inn was hard to find off the highway. The minute we got in the door, I could not get my smart phone to work and I did not get my smart phone to work for the next 4 days (inside the hotel), so I used the business center computers which were unbelievably!!!!!!!! SLOW and one acutally shut down on me, right in the middle of a conversation :( We wanted to take a shuttle to the Badger game, but they only shuttle within 5 miles. We were o.k. with that, so we took a cab. The next day we wanted to take the shuttle to a sports bar 3.8 miles away (much in the 5 mile radius), but no shuttle driver available. Seriously think the shuttle never left the same spot it was parked in for the 4 days that we were there. Then there is the slamming of the doors to the rooms at ALL hours of the night. Holiday Inn should put a note on their doors that the doors close automatically, so try no to let them SLAM. OMG!!!! constant slamming of room doors. I was going to go into the hallways and scream at someone. Needless to say, we will not be staying at THIS Holiday Inn ever again!!!!!! October 16, 2013
Rated 3.0 out of 5.0 by Service I'm very upset that we were not told an additional $25 would be charged to our account. It was not on the final bill. I found it on my credit card bill. When I contacted the hotel, I was informed this was procedure and it would be refunded in 5 days. I'm still waiting. If I don't see a refund within the next 24 hours, I will be contacting my credit card company to put a stop payment on my account. Because of this, I only have negative comments. October 7, 2013
Rated 5.0 out of 5.0 by Excellent service Really appreciated front desk service from 'Melissa'. Helped a lot on setting right my reservation. September 28, 2013
Rated 5.0 out of 5.0 by I'd stay here again... We had a very nice experience staying at this hotel. The hotel appears to be very new, the staff was helpful and friendly, rooms were neat and clean, beds were extremely comfortable and walk in showers were a big plus. September 26, 2013
Rated 4.0 out of 5.0 by Great room, fantastic front desk staff Room was comfortable, clean and quiet. Front desk staff friendly and knowledgable. Restaurant service and food was fair at best, and selections on menu very limited. Overall, nice stay for the week. September 22, 2013
Rated 4.0 out of 5.0 by Enjoyed our stay While a bit removed from the Capitol once we got the lay of the land this was not to remote of a location. The room was quite comfortable and clean. Staff was friendly and accommodating. They printed out a map of nearest restaurants and grocery store. We would recommend this property. September 21, 2013
Rated 5.0 out of 5.0 by One of the best I knew this was going to be a very busy weekend with so many people coming in for the Iron Man competition. The staff was great all weekend. They were very attentive during check-in, and was ready during the early morning hours before the race. The location is more suited for business travelers, but you are still only minutes away from many things in Madison. September 12, 2013
Rated 1.0 out of 5.0 by Room service is Poor We put out our room service tag and filled it out for 8am breakfast. At 8am my husband unlocked the door and opened it only to discover the room service tag was still there. Called front desk and was told the person who picks up the tag was off. So no one there other then that person could do that job. She then said well they are not busy so I guess they can get you something. I told her no thank you I have already waited a half an hour for nothing. What an idiot. I don't even think she knew how upset I was. September 5, 2013
Rated 5.0 out of 5.0 by OLD name/NEW Look I was worried, since Holiday Inns have been around for so long that the hotel would be run down and not up to current standards. I will NOT have this fear in the future and will be a returning customer as they are wonderful, clean and have knowledgable staff. September 4, 2013
Rated 5.0 out of 5.0 by Very friendly and accommodating staff When I travel to Madison, WI I always stay at the Holiday Inn. The staff is very friendly and personable. The hotel offers a shuttle that takes guest anywhere within a five mile radius. The swimming pool is very spacious and the jacuzzi is extremely relaxing. Shawnda September 3, 2013
Rated 4.0 out of 5.0 by Vacation, YEAH!! It was a very nice place to stay...big room, bathroom and plenty of floor space to spread out and relax. It was close to many restaurants and movies. BUT is was a little hard to navigate even when you could see it from the highway! The desk clerk was very friendly and helpful..had a great stay. August 20, 2013
Rated 5.0 out of 5.0 by Clean & Friendly This motel was a great bargain at the last minute. The place was Very clean & the staff was very friendly. August 19, 2013
Rated 5.0 out of 5.0 by Very comfortable room experience The staff were very helpful and friendly. The room was clean and well appointed. The location was close to the freeway but still convenient to downtown Madison. We had a very nice stay. August 12, 2013
Rated 5.0 out of 5.0 by Staff was fabulous My husband had a medical issue. The staff went above and beyond. Thank you for your caring attention. August 10, 2013
Rated 5.0 out of 5.0 by Jeff We stayed at Holiday Inn with our kids' little league team. The staff was extremely accommodating to our large group. When my refrigerator and room thermostat were not functioning properly, the manager gave me a discount on our room rate because of the inconvenience. July 21, 2013
Rated 5.0 out of 5.0 Outstanding Service and Staff Having had an extended stay (six weeks of between 3-5 days), I had come to realize that the staff of this hotel were just outstanding. It is no exaggeration to say that everyone, from the front desk staff to the kitchen help went out of their way to make my stay as comfortable as possible. Of particular note were Melissa, at the front desk, who always did everything with a smile, and Brandon and Corey of the Bar at Geier's Grill were always willing to serve. All in all, a great stay with a great staff. July 16, 2013
Rated 5.0 out of 5.0 by One of the best!! We have stayed at this hotel before and it is one of the nicest Holiday Inn hotels. Maybe not the largest, but very clean and updated. And pleasant staff. We got upgraded to a suite and it was fantastic. Super-sized bathroom. It was wonderful having the separate living area and the bedroom was very large, too. Perfect for an extended stay. Not many restaurants nearby, but the one that was close was FANTASTIC. We only had room service (breakfast) from the hotel restaurant, but found it to be good. If you are in Madison, I definitely recommend staying here. We have it saved in our favorites. July 8, 2013
Rated 5.0 out of 5.0 by Fantastic Staff & Property Excellent stay with my family...clean rooms, super-friendly staff, great food at the on-site restaurant. All tops! Would definitely recommend, especially for a weekend stay! Thank you, especially to Brandon in the restaurant for his great demeanor and top-notch service. July 8, 2013
Rated 4.0 out of 5.0 by Very Nice Good Hotel, staff, restaurant. Everything you would expect. July 3, 2013
Rated 5.0 out of 5.0 by Very nice room Two nights on a business trip. Room was great, breakfast was included and good. Had a large group in the bar both nights and service was good. July 2, 2013
Rated 4.0 out of 5.0 by good size room 4 kids and me had plenty of room. room was clean and bed was comfortable June 29, 2013
Rated 4.0 out of 5.0 by Good Experience, A Little Pricey, Hard to Find Overall this is a nice clean hotel with a nice pool. It can be a little pricey, depending on what is going on Madison. It can also get a bit crowded. The main problem from the first time we stayed here is that it can be hard to find, so be sure to look at the map online before you go! Also, there is no free breakfast :-( June 13, 2013
Rated 4.0 out of 5.0 by Mandan Very friendly. Nice clean rooms. The staff made you feel relaxed. June 10, 2013
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