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Rated 4.0 out of 5 by 107 reviewers.
Rated 3.0 out of 5.0 by No recognition of Platinum Status The first thing I noticed on arrival was the staff failed to recognise me as a Platinum Member and when I mentioned it at check in it was like i was talking about something they had never heard of ..and never rectified the problem ..I was so disappointed not getting my extra points that I usually get At other IHG hotels it is nice to be welcomed as a Platinum Member and to be offered points or something complimentary ..This did not happen here and was a disappointment. The hotel is clean and great for access to the city ..The bar is rarely staffed and it is a pity because this could be a great place to meet other guests and chat after a day exploring the city. I would stay there again because of its location however i hope they can address the issues above as this would turn an average hotel into a great hotel. August 20, 2014
Rated 4.0 out of 5.0 by Excelente ubicacion y un poco mas. Yo viajo al hotel siempre en coche, lo dejo es su cochera y desde el hotel me muevo por Madrid en Metro, autobús o cercanías. Esta todo a las puertas del hotel. En 10 minutos se llega al centro mismo de Madrid. August 18, 2014
Rated 4.0 out of 5.0 by Un buen hotel Me parece un buen hotel, la relación calidad precio se ajusta. Sólo unos detalles que lo harían más placentero, primero el aire acondicionado de las habitaciones , parece que no es independiente sino central por lo tanto lo manipulan y cambia la temperatura sobre todo en la noche. El segundo detalle es tener más información de las actividades que se realizan en la ciudad de Madrid, revistas y mapas para turistas. Por lo demás, su personal es amable, es limpio y la ubicación aun fuera del centro esta accesible por metro , autobús y cercanías. August 12, 2014
Rated 3.0 out of 5.0 by Quiet hotel with friendly service I was in the wrong part of Madrid staying at this hotel which was my fault not the hotels. August 5, 2014
Rated 5.0 out of 5.0 by I recommend this hotel Excellent location, just by Metro and Renfe station (the train Cercanias from T4 airport leaves you by the hotel main door-Piramides stop). Friendly and professional staff. Clean. Wifi. Lots of restaurants and cafes around. Walking distance to the city center (aprox. 1.5 miles). If you don't want to walk, just take the Metro for 1.50 euros. We walked the streets around the hotel late night and it's very safe. Lots of people around, walking and having drinks and tapas. It was a wonderful experience. I recommend this hotel! July 25, 2014
Rated 5.0 out of 5.0 by Great stay in Madrid This hotel is well situated adjacent to Piramides Metro Station and in easy reach of the main arterial roads. 15 minute walk to MAdrid Centre and 5 minutes to the sightseeing tour bus. Friendly, English speaking staff and plenty of bars and restaurants nearby. Highly recommended July 24, 2014
Rated 5.0 out of 5.0 by Enjoyable Stay with ample room There were 3 of us traveling and the room was more than we expected. The 'train' and 'metro' are less than 25 yards from the front door. We were able use the metro and train without any problems. We will stay here again. July 17, 2014
Rated 4.0 out of 5.0 by Habitaciçon cómoda y varias almohadas. Servicio muy bueno Mi estancia perfecta, agradable y tranquila. Tengo familia muy cerca y me es cómodo para visitarlos. July 17, 2014
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