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Rated 4.1 out of 5 by 135 reviewers.
Rated 5.0 out of 5.0 by IHG Rewards Club members welcome! Despite of being relatively small, this hotel tries its best to take care of its IHG Rewards Club members; especially its elite members! The staffs are genuinely helpful. It's conveniently located to a metro station, and it's also a train stop for the Madrid's "Cercania" trains; literally gives you access to the whole of Madrid. November 18, 2014
Rated 3.0 out of 5.0 Location & location Metro is just @ the door.. You can walk to downtown in 30 mintues .. Inernet dowload very slow !! Breakfast menue same daily. November 17, 2014
Rated 5.0 out of 5.0 by servicio excelente Buena situación del hotel con metro y tren en la puerta. Personal muy amable. November 15, 2014
Rated 5.0 out of 5.0 by Excelente Un magnifico hotel para una estancia, el personal, la comida, la situacion...una maravilla November 12, 2014
Rated 4.0 out of 5.0 by Buena localización, servicio Muy buena experiencia en un hotel muy centrico de Madrid y con excelentes comunicaciones. DE ahi puede uno conocer tanto la ciudad como sus alrededores. November 11, 2014
Rated 5.0 out of 5.0 by Great hotel with stellar location The metro is steps away and allows you easy and cheap access to all of Madrid. We felt that the breakfast buffet was overpriced for what was there. Mind you, we had just come off a river cruise in Portugal where the breakfast buffet was stellar but 30 euros for a fraction of that buffet seem too expensive. We would certainly stay here for any future visit to Madrid but would go out for breakfast. November 5, 2014
Rated 4.0 out of 5.0 by Great location and service Really lovely Holiday Inn on the South Central side of Madrid. Very convenient - just 10 minutes walk from the old town area, 5 minutes from Puerta de Toledo (and thus from the hop-on, hop-off tourist buses) and with a metro/train station immediately outside, offering direct access to the Airport. The staff were friendly and helpful, and the two executive rooms that we were given were great for out needs - both had balconies and separate lounge areas, with one easily accommodating our four children. We didn't eat at the hotel, preferring the local restaurants and coffee shops, but the service from the bar was excellent (though sometimes it needed a request at reception to summon a staff member). The downsides? The internet wifi is truly shocking. It is very intermittent, particularly from our rooms on the 3rd and 4th floors, but even in the lobby it was desperately slow. We were there for leisure purposes, but if I had been hoping to work from the location, I'd have given up and headed elsewhere. Also, both my wife and I found the bed to be very uncomfortable, leading to some aches and pains. This is usually a strong point of IHG properties, so this stood out in this case. However, all in all, we loved our stay. November 4, 2014
Rated 5.0 out of 5.0 by Front desk friendliness I want to express my appreciation to the front desk attendant on duty October 31, 2014. Nieves was very understanding of our need for rest after traveling all night from Atlanta. We arrived early at the hotel, way before check-in time. Nieves immediately acknowledged our Platinum Elite status and advised us that within one hour she would have a room ready for us. She suggested we could have coffee in the restaurant and she would hold our luggage. We went out for coffee to a familiar coffee shop close by. Two years ago we stayed at this hotel and remembered the many coffee shops, chocolaterias, etc., that are within walking distance. When we returned one hour later, Nieves had a room waiting. It is not often that employees go out of their way to accommodate customers. Nieves did it for us and we will be forever grateful. Should we come back to Madrid we will consider this hotel that although it is not in the main tourist area, it is within a15 minute walk or a short metro/bus trip. One more thing to add to the reason for staying at this hotel is the public transportation available just outside the door. The train from the airport stops at the Piramides station as does the metro and many bus lines. November 3, 2014
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