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Rated 4.0 out of 5 by 75 reviewers.
Rated 3.0 out of 5.0 by Average 3 star hotel Don´t expect much. Very simple rooms. Practically no amenities. Lots of noise from neighbors. Ridiculously small TV. My room was cold during the night but I saw from the outside some rooms with windows open in the middle of winter so, I guess some rooms were very hot. Total lack of security. I entered hotel more than 1 am and no staff in reception. I went directly to room. The best is the subway just opposite hotel and good walking area in new developed Puerta de Toledo. Absolutely no recognition for my platinum membership but being tried the other Holiday Inn in Madrid seems to be the rule. February 23, 2014
Rated 4.0 out of 5.0 by Business hotel with convenient location Executive room is around 40sqm Separate lounge area. Winter garden balcony. Bedroom with comfortable bed Bathroom with bathtub and bidet. Holiday Inn amenities Flat screen television with good selection of national and international channels Kettle. Bathrobe Good - Professional staff (but could be more smiling) - Convenient location, next to metro and suburban train station (with direct access to T4 airport). 15 minutes walk from historical city centre. 10 minutes walk to very good Tabacalera contemporary art centre. - Very quiet hotel (double glazed windows) Bad - The hotel has been partially renovated. Still rooms look dated - Very slow wifi - Decent breakfast but served in a gloomy room with no natural light - Threadbare bathrobe February 17, 2014
Rated 4.0 out of 5.0 by Good location Hotel front door is right next to a joint Metro and Renfee stop. This Renfee line goes directly to the airport terminal four making connection to the airport very easy. Also only a couple stops directly to Atocha and high speed rail for day trips. Bed is a standard hotel bed. Shower was great. Non-smoking room but could on occasion smell from other rooms. Room was quiet during stay. All staff were very helpful. Would stay here again and do recommend. February 7, 2014
Rated 4.0 out of 5.0 by Great location Great location being at the entrance to the metroe and train station. Catching the train from T4 at teh airport, 30 minutes and less than 3 Euro later we arrived at the Piramides stop without changing, which is great when you have kids with you. Using the metro made life easy as did the train from the same station which connects with city centre, airport and Atoche station without any changes. Opposite the hotel is a nice bar serving good food and drinks at local cheap prices and worth a try. Breakfast buffet fine for kids. Family room with double bed and sofa bed also worked out fine. Definitley worth a try for a family weekend away and would use again. December 18, 2013
Rated 4.0 out of 5.0 by Conveniently close to the Metro Not within the "center" Madrid where all the hustle and bustle are (Puerto del Sol) but the Metro is right at the doorstep. Helpful staff. However, since it was winter, air conditioning was turned off. The room was stuffy and hot so we had to open the windows at night to sleep. November 30, 2013
Rated 5.0 out of 5.0 by colleen Good location, next door to metro. Close to excellent supermarkets. Walking distance to river and hop on, hop off bus. Staff excellent, comfortable beds. November 27, 2013
Rated 5.0 out of 5.0 by Madrid 9-19 November 2013 This hotel is perhaps one of the true hidden gems of the various hotels in the city of Madrid. While it is out of the normal hustle and bustle of the center of the Madrid, you can quickly reach any spot in Madrid within a few minutes. The hotel is right above both the Metro and the urban train stations. Thus, you can take either form of transportation quickly back to the City center. If you wish, you can also take the bus however I have never tried it. I used the train to and from the Airport and it worked great. At 2.5 Euros each direction, it is both faster and far cheaper (~37 euros) for a taxi. It took about 35 minutes from the Airport (T4) station to the hotel lobby. If you need to use any of the other airport terminals, there is a free bus service within the airport. I have stayed in Madrid for many business trips (>230 so far) and have basically lived in hotels for many months during various projects. The longest time was about 1 year. I think by now I know which hotels are the nicer hotels for those who need to have a quiet place. This Holiday Inn is a very nice clean hotel and the hotel staff is great. The room price is very competitive to the other hotels in Madrid but I feel you get a much better value for your money at this one. The hotel is in very good condition and you do not have many of the maintenance issues that other hotels in Madrid often have. When you wander around the hotel as I did, I did not see any maintenance issues that are so common these days. I was on the third floor right next to the traffic circle and with the double window systems they have installed, you never hear any traffic. I would recommend the bar and the evening restaurant (I did not try to lunch in the hotel). While it seems a bit basic in the Restaurant menu, I would highly recommend the Shrimp with Pasta dish. It was always served very fresh and the shrimp were cooked perfectly. I should also mention the house red wine is not some typical cheap wine but rather, it actually had a very good flavor and the price was right. I became a fan of it quickly. The staff in the hotel bar were quick and friendly. They were bilingual and always seemed to be very happy to help people with picking the right drink. In terms of the bar drinks, the only downside they had was the lack of fresh whipped cream to make Café Irlandes (Irish Coffee) but I settled for another glass of the great wine. I used the hotel laundry twice and it was very fast. While hotel laundry prices are often high, this hotel was competitive and the quality of the cleaning was good. I wish the hotel did have a coin operated laundry but in Europe, this is not a common service in the Holiday Inn hotels. In the Asian Holiday Inn’s, it is common. In the USA, normally only the Holiday Inn Express brand has them (about 90% of the time). The only drawback to the Hotel is the WiFi network. While coverage in the hotel is good (I never found a place it did not work and this is not true in most hotels), the major problem is the Wifi security. As an IT security professional, it shocked me that the system (operated by Kubi Wireless) would be doing “man in the middle” attacks on the secure connections you wanted to visit. Any site you were visiting in a secure manner (using SSL), they were trying to intercept. The other issue is that Kubi wants to charge you more money for faster (normal speed) connections and it is pricey. I am not sure the Hotel is actually aware of these issues. Would I recommend the hotel to others? Yes. I will be back in the hotel soon (but I will bring my own WiFi network). I would highly recommend Holiday Inn (and other IHG brands) as an excellent hotel brand to use and the only suggestion is to read the rewards of each hotel (of any brand) before you reserve your room stay. Again, this is really a nice hotel. November 25, 2013
Rated 5.0 out of 5.0 by Light airy and comfortable. Great location! Booked for one night. Room was a good size, lovely and light and clean. The beds were comfortable and the bathroom large, clean and fully equipped. Always appreciate being able to make a drink in the room. Was great to be able to get out of the train with luggage and be at the hotel straight away! Thanks - will stay again. November 24, 2013
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