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Rated 4.1 out of 5 by 121 reviewers.
Rated 4.0 out of 5.0 by Good Holiday Inn Nicely located good Holiday Inn atmosphere. This is one of those good finds when you travel. Should I go back to Spain, I will certainly look up the Holiday Inn brand. August 17, 2013
Rated 2.0 out of 5.0 by Great comfortable room, poor service, no IHG Rewards recognition Room was excellent - very clean and the bed was like a dream! Nice spacious bathroom as well. Check-in experience was very poor - I waited for 20 minutes while the sole member of staff checked in two girls for a flight the next day - including discussion about their baggage allowance and pre-paid seating. No acknowledgement or apology received. This hotel also does not recognise IHG Rewards status - wifi is expensive and no recognition at check-in. If you want a budget, low-facility stay for a simple night's sleep then go for this property - if you need frills and service it is best avoided. August 14, 2013
Rated 4.0 out of 5.0 by Where is the staff Hard to fnd someone at the front desk... Never happens at others IHG hotels! August 3, 2013
Rated 4.0 out of 5.0 by Comfortable room, and good service Well positioned close to downtown and beside metro entrance, make an easy way to reach all destination in Madrid. Good price for the offer. Comfortable and clean room. People from reception and bar were nice and friendly. Not a minus, but maybe even if charge few extra bucks, could include breakfast like majority of Holiday Inn hotels. Will recommend the hotel. July 24, 2013
Rated 4.0 out of 5.0 by Great Hotel This Hotel is conveniently located, with an underground station literally right out side the hotel door. The room was clean and breakfast was great. Only down side is that there is no free internet in the hotel. I do not understand why hotels do not just charge an extra 5 euros a night for each room and provide free internet? I do not like to pay for internet by the hour or day, when I can go down the street to any cafe and get free internet. It just comes across as being cheap to nickle and dime customers for Internet access. Whats the point of being a awards member if you have to pay for everything? July 18, 2013
Rated 5.0 out of 5.0 by Convenient and quiet! Great location-close to train, bus and metro. Hotel personnel were great. very nice place to stay at a reasonable price. Would definitely recommend it. Enos July 9, 2013
Rated 4.0 out of 5.0 by Great location and secure parking I have stayed here for many years. Great location close to M30 and easy to get into town. Secure car parking and now with free, fast wi-fi in rooms. Thoroughy recommended. July 9, 2013
Rated 4.0 out of 5.0 by Nice Holiday Inn and a great place if you like to run Nice and easy Holiday Inn, convenient located next to a Metro and Renfe station. Major attractions of the city are just a couple of Metro stations away and easy to reach. If you travel on business and like to have a run in the morning or evening the location is brilliant. The park down at the river is just a few steps away and invites for a run at any time of day - early morning till late at night. I normally stay at the HI when in Madrid. July 3, 2013
Rated 5.0 out of 5.0 by Wonderful experience at Holiday Inn Piramides We had a wonderful experience at HI Piramides! The hotel is right there when we exited the Train/Metro station. Nieves at the front desk was very welcoming and helpful. We got a very good airlines staff discount rate. There were so many Americans staying at this hotel and I could see why. We stayed for 2 nights there before going on a 4-day tour of Spain. I made a reservation for 3 more night after the tour but canceled it as we decided to go home earlier than planned. I would recommend this hotel to any body. June 29, 2013
Rated 4.0 out of 5.0 by Lovely Pillows! This hotel is clean and comfortable. The choice you have of pillows is excellent ... making it a nice peaceful sleep. No noise despite having a big major city road outside. Literally next door to the metro making it really easy to get into the city. Regular trains Good price .... most city hotels are very expensive ... this hotel was very reasonable. Good experience all round .... nice friendly staff, easy parking facilities. In general a great hotel to stay at. June 23, 2013
Rated 4.0 out of 5.0 by Good location and well appointed. The Holiday Inn was well placed for the excellent Madrid public transport. The Metro and Cercanias train station was but a few paces from the hotel entrance. This meant the city centre and all the main attractions were in easy reach. Hotel itself is staffed with welcoming and helpful employees who are keen to make your stay enjoyable. Rooms are well appointed and clean with comfortable beds. No problems with noise ensuring a good nights sleep. Breakfast is in a pleasant 1st floor dining area and offers a good selection of hot and cold food and fruits which are continuously replenished. June 22, 2013
Rated 3.0 out of 5.0 by Group company booking I booked 8 rooms and 1 conference room. Facilities are clean, and comfortable. Service mindness is low. Personnel could have been more thoughtful of the people in the conference room. The conference room with poor facilities and servde with coffee and water was extremely overpriced. Otherwise the hotel in my opinion can be raknked one of the the best in its category. Alex/ Sweden June 6, 2013
Rated 4.0 out of 5.0 by Shame about breakfast Sorry to say anything bad about the place - great location, OK staff at Reception (no concierge so tourist information is scanty) but the hardest working bar / restaurant staff I've ever met. We went over Pentecost so the hotel was manic with 1st communion lunches / dinners but still looked after us very well at dinner & the bar whilst dealing with all the private parties. Location is great, 10-15 min walk to centre of Madrid; 2-3 minutes to riverside walks; airport 30mins away by direct train. Excellent room with tea & coffee, traffic noise an irritant but not a disaster. But the breakfast! Buffet average but poor that water to make tea was tepid - alternative was lukewarm stewed coffee. This really let everything else down and we ended up going to local cafe for good coffee & croissants. Cost you 5 stars! May 29, 2013
Rated 4.0 out of 5.0 by Pleasant Stay Third time I have been here. Very comfortabe. Extremely convenient to public transportation. Metro and Cercanias trains are right outside the door. Half hour ride to the airport for 2.50 Euros. Only a few stops away from Puerta del Sol and Gran Via. Reasonable room rates. Nice quiet residential neighborhood. Enjoyed the breakfast buffet. Friendly hotel staff. Able to practice my Spanish with them. May 26, 2013
Rated 5.0 out of 5.0 by Excelente ubicacion Al llegar a Madrid tomamos el tren de RENFE cercanias y nos llevo directo a la puerta del hotel en la parada de Piramides la cual comparte con el Metro. La habitación que nos dieron Familiar fue muy buena, estuvimos muy comoda. May 11, 2013
Rated 5.0 out of 5.0 by Great base to explore the city - staff were excellent The hotel is is a short walk from the city centre and there is a metro station just outside. The staff are friendly and helpfull and the level of service is excellent. Breakfast was good value and a varied choice of hot and cold food. When we return to Madrid we will certainly use this hotel again. May 7, 2013
Rated 5.0 out of 5.0 by great location with excellent service This hotel is in a quiet neighbourhood great for a relaxing stay, but with excellent transport links it is convenient for the airport and the citycentre. A good breakfast was provided at reasonable cost and staff were friendly and helpful. I loved Madrid and will revisit the city and hotel, I will also highly recommend the hotel. May 4, 2013
Rated 4.0 out of 5.0 by Great Hotel As always, The stay at Holiday Inn was great, the location of the hotel is quiet yet close to train and metro stations so I was able to go and visit Madrid easily. My room had a wonderful view. Unfortunately the room was too warm and there is no air conditioning available. April 10, 2013
Rated 5.0 out of 5.0 by Clean, great service and location! What a find, location right across from the Piramides Renfe and Metro stations! Friendly and helpful staff and great breakfast! Only costs about 2 Euros to travel to/from the airport. March 4, 2013
Rated 5.0 out of 5.0 by Excellent choice We spent 5 days and really enjoyed our stay in this hotel. Poeple are really nice, hotel is clean and breakfast is fine. Service and people working there are top class. Hotel is next to subway station and only 5 stations from city center, so quick and very convenient ! If we come back, I'll book in same hotel. I did my reservation via priority club service. I really appreciate, advise and efficientcy of people on the phone. March 2, 2013
Rated 5.0 out of 5.0 by Great Value and Location We were tentative to book this property based upon earlier reviews, but are glad we did. Location is great with easy access to the train station and bus stop (both within 20 steps of the front door). The staff was friendlly, helpful, knowledgable about the area and fluent in English. It rained our last evening and the hotel even provided us an umbrella to use. Breakfast was typical european style....not sure why we pre-paid as our room number was not checked. As a platinum level member, internet was free for our entire stay, not just 1 hour per day as other posts say. February 23, 2013
Rated 4.0 out of 5.0 by Comfortable stay, convenient location Really enjoyed our stay. Comfortable room, the staff were pleasant. The hotel is right outside the Metro and Renfe station in a quiet suburb of Madrid. This made travelling about very easy although on the last day we realised that actually it wasn't a very long walk into the centre of the city! Would definitely stay again despite our problems with the heating. In winter the air conditioning doesn't work and the room was very hot which meant we had to open the double glazing to sleep at night and consequently got some traffic noise. February 20, 2013
Rated 5.0 out of 5.0 by Hotel para recomendar He pasado dos noches en este hotel y, desde el registro hasta la salida, la estancia ha sido muy agradable. El personal muy atento, la habitación y demás dependencias muy limpias y la ubicación inmejorable para moverse con soltura por Madrid. Muy cerca del centro y con el metro y tren de cercanías en la puerta. El Madrid más castizo en los alrededores. En fin, una grata experiencia que pienso repetir en abril. February 18, 2013
Rated 2.0 out of 5.0 by Average Great location next to the Metro and Renfe railway, The bar and lounge area lacked atmosphere and the bar was not staffed very often Breakfast lacked hot food options Ok for a one night stay, I have stayed at much better Holiday Inns February 17, 2013
Rated 4.0 out of 5.0 by Correcto Un hotel muy correcto y limpio. No excesivamente céntrico, pero con una boca de metro y cercanías justo enfrente de la puerta. La única pega era que la climatizacion individual no funcionaba muy bien, tuvimos que dormir con las ventanas abiertas en pleno enero. Precio muy correcto. Bastante recomendable. February 8, 2013
Rated 5.0 out of 5.0 by PERFECTO Very good stay with comfort. as platinum member hotel honored me by late check out. perfect. see you again in Piramides again. January 22, 2013
Rated 5.0 out of 5.0 by Clean and confortable bed, friendly staffs and good location. The hotel has great location. We came from Cordoba by train. Using used train ticket, we got a free c-line train ticket at Atocha station to go to Pyramid station. The hotel is located right beside entrance of Pyramid station. Take C1-line at Pyramid station to go to airport for 2.5 euro per ticket. It's easy to go other train and bus stations for going many interesting points around. There are supermarkets nearby. The hotel is quite, clean and comfortable. Staffs are helpful and friendly. It's easy to check in and out. As we're platinum member, we've got our room upgraded and welcome drink as well. Internet access is available at lobby and each access only allow for one hour. Furniture's old but room is clean. January 17, 2013
Rated 4.0 out of 5.0 by Excelente ubicacion Lo mejor del hotel es su realcion precio valor y su excelente ubicacion, para estar pocos dias en madrid muy recomendado, limpio y buen servicio. January 17, 2013
Rated 4.0 out of 5.0 by X-Mas in Madrid We checked in on Christmas day and spent two nights in this hotel. The location is perfect, it is literally right next to the subway and walking distance to many of the sites in Madrid but buses stop a block away behind the hotel as well, it is really convenient. The staff was awesome as well. The front desk staff was always very helpful offering information about the city, places to find food and how to get around and the bartender actually went out of his way to help me flame a creme brulee that I bought from the grocery store-I truly could not have asked for more from the staff at this location. The room was really comfortable as well and we could not here much noise from the outside at all, so it was really relaxing. January 12, 2013
Rated 1.0 out of 5.0 by Very bad quality service in reception I hve an ambassador gold card and this is the hotel in which the quality service is poorest. January 6, 2013
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