Rated 4.2 out of 5 by 171
Rated 4.0 out of 5.0 Great Staff and Location
This hotel was previously operated by another group and was not therefore originally built to Holiday Inn style. It does however have all the amenities one would expect. The Hotel is in a quiet part of Madrid, out of the main city centre but literally a few steps from the entrance to a metro/rural train station. Consequently, both the airport and the city centre are very easily accessible.
The staff were very friendly and helpful, speaking good English, which was a bonus for us.
We didn't use the hotel bar or restaurant because the old town is only 10 minutes away on the metro so I cannot comment on those.
March 29, 2015
Rated 4.0 out of 5.0 by Jordan64 comfort and location!
Stayed one night when passing through Madrid... Location is great.. just at entrance to metro/regional station so getting to and from airport (T4) and around city is seamless.
Reception (Ladies) staff were very very friendly and helpful.
the room was a little dated but 2 very comfortable beds.. ( didnt get upgrade though platinum rewards club member) and very clean and quiet.. we were exhausted after journey so stayed put and just slept..
Breakfast was substantial and service excellent.
overall a good Holiday Inn in a very good location, perfect for those travelling through or exploring the great city of Madrid.
could do with a small gym or exercise space but walking the city made up for that..
also some really beautiful original ART throughout the Hotel worth exploring.
March 26, 2015
Rated 5.0 out of 5.0 by kansasmommy Excellent location and delightful staff
staff was a delight and very helpful. Always smiling and warm. Location was perfect with metro literally steps out the front door. Room was nice, but a bit "tired"...nothing bad just slower drains and need of some caulking in bathroom. Carpets were not dirty but they did look like they soon should be seeing a replacement. Bed was comfortable and choice of firm or soft pillows was very welcomed. Air conditioning wasn't on yet (mid-March stay) so many nights we had to crack the windows open for cooler air. Ear plugs helped block out the street noise. Ordered room service one night and it was there within 10 minutes and excellent. I would highly recommend this location and if ever again in Madrid will make every attempt to stay here again.
March 24, 2015