Rated 4.2 out of 5 by 208
Rated 5.0 out of 5.0 by jblightys Great staff
Chema , think that's how it is spelt, was extremely helpful, knew about everywhere in Madrid , what to see and came up with better options than we had thought of.
One of the girls also recommended a very good restaurant.
Very helpful staff.
July 6, 2015
Rated 5.0 out of 5.0 by Limey65 Top of its class
We have stayed in many Holiday Inns in the United States but this one exceeded our expectations. The staff was terrific. There was always someone at the front desk who spoke English and could help us navigate our way around Madrid.
Additionally, there was a wonderful cafe across the street where we could get coffee and pastries in the mornings.
I would definitely stay here again!
July 5, 2015
Rated 5.0 out of 5.0 by FSU-Gulf Guy Great Hotel With EXCELLENT Staff
A very good hotel. The two best things about it are the location and the high quality of the hotel staff. They are helpful and friendly and really go above and beyond the call of duty. Location right next to both train and subway station puts the entire city LITERALLY at the front door of the hotel, which is where the entrance to the station is. My only complaint is one that i have with almost ALL hotels in Spain -- they just can't get the air conditioning to run as cool as we expect in the US. Granted, temps in Madrid were over 100 degrees, but it seems that the air conditioning just wasn't up to task. To be fair, I have seen this problem throughout Spain.. at hotels, restaurants, stores, etc.
July 3, 2015