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Rated 4.3 out of 5 by 60 reviewers.
Rated 4.0 out of 5.0 by Verbesserungsbedarf: Geruch In den Fluren (nicht in den Zimmern) des Hotels gibt es einen strengen Geruch (nicht Gestank), der unangenehm ist. Ansonsten zufrieden mit dem Aufenthalt und sehr freundliche Rezeption July 23, 2014
Rated 5.0 out of 5.0 by VACIOANES EN EUROPA Durante las pasadas vacaciones de mitad de año, terminamos nuestro recorrido por Europa en Madrid, nos hospedamos en este excelente Hote. Lo unico malo fue el internet.. el cual es relento y no hay casi señal en las habitaciones. se le dijo a la recepcion pero nunca prestaron atencón. July 18, 2014
Rated 5.0 out of 5.0 by Excellent This hotel has restored my confidence in the HI brand after my recent trip to the Holiday Inn at LAX (lovely lobby, gross smelly room). The HI in Madrid was excellent. The construction is solid, so my room was quiet. The breakfast is first rate, and the location is convenient to the easy Metro via Ciudad Lineal. July 16, 2014
Rated 4.0 out of 5.0 by Nice Place / Shame About Breakfast and Wifi Hotel itself is very nice and comfortable. Most of the staff were excellent and efficient. Experience was overall pretty positive, but gripes are: Disappointed by the staff at breakfast (getting coffee was too hard) and the wifi was slow and unreliable. Changed in Internet providers over the stay, staff unhelpful and not proactive in informing me. Replacement provider slow and unreliable. July 14, 2014
Rated 4.0 out of 5.0 by Gute Adresse für Städtetrip Das Hotel entsprach unseren Erwartungen. Hatten ruhiges und sauberes Zimmer, Badezimmer groß und sauber. Frühstücksraum ungemütlich, aber Frühstück vielfältig. Das Hotel liegt außerhalb der historischen Innenstadt. Metrostation 5 Minuten entfernt, so dass man in 15 Minuten ohne Umsteigen in der City ist. Keine empfehlenswerten Restaurants in der Umgebung. Für einen Städtetrip ist das Hotel gut geeignet, wenn man nicht in der lärmigen Innenstadt wohnen möchte. July 12, 2014
Rated 4.0 out of 5.0 by Servicio, baño sucio Al abrir la regadera de mi habitación los prmeros segundos en que salió el agua, al mismo tiempo salió una sustancia cafe muy antihigiénico. July 3, 2014
Rated 4.0 out of 5.0 by Buena relación Calidad-Precio Buen hotel para descansar y con buen desayuno buffet. Lo recomiendo July 2, 2014
Rated 5.0 out of 5.0 by Buena ubicación Buena ubicación, camas comodas, impecable limpieza, personal amable y atentos July 2, 2014
Rated 4.0 out of 5.0 by Clean room, mouldy bathroom The bigger part of the room was nice, comfortable and clean, but not the bathroom: between the tiles it was mouldy. The room nr was 305. It would be nice to remove the mould before someone use this room. Aside of this, I was satisfied with the room. June 23, 2014
Rated 5.0 out of 5.0 by HOTEL EXCELENTE Es la tercera vez que me he alojado en este Hotel y siempre he recibidio una impresión EXCELENTE. June 23, 2014
Rated 5.0 out of 5.0 by Comfortable bed and excellent service Great value, clean, very comfortable beds. The staff was extremely helpful and nice June 18, 2014
Rated 2.0 out of 5.0 by colchon El colchon de la habitacion era de hace 50 años, y las cunas de la epoca de la guerra civil June 18, 2014
Rated 5.0 out of 5.0 by Cama SUPER COMODA!! El colchon y almohadas de primera. Un Hotel funcional y comodo. June 13, 2014
Rated 4.0 out of 5.0 by RECEPCION Y SERVICIO HABITACION EL PERSONAL ES MUY ATENTO Y EXCELENTE. CONVIENE SURTIR MEJOR EL MINIBAR DE LA HABITACION. CONVIENE AUMENTAR MAS CANALES DE TV. June 10, 2014
Rated 5.0 out of 5.0 by ALMOHADAS PARA PERSONAS CON INSOMNIO LA CARTA DE ALMOHADAS ES EXCELENTE. EL CUARTO DE BAÑO ESTABA MUY LIMPIO E HIGIENICO Y LA HABITACION BIEN SONORIZDA RESPECTO AL TRAFICO EXTERIOR. June 9, 2014
Rated 5.0 out of 5.0 by Cómodo y acogedor. Un hotel con personal muy amable y profesional. Habitaciones amplias y bien amuebladas, confortables, bien iluminadas y con un baño también muy cómodo. El descanso está asegurado, tanto por las camas y la carta de almohadas, como por la falta de ruidos. Excelente relación calidad-precio June 4, 2014
Rated 4.0 out of 5.0 by Good comfort Hotel of good quality, gym and small swimming pool in the basement. The bar at ground floor offers some easy food (salads and sandwiches) in addition to beverage. Excellent and generous breakfast. My room had a bad smell, for some reason. May 17, 2014
Rated 4.0 out of 5.0 by nice place in wonderful city first of all: thank you for extremely late check out. our flight has been postponed and we've got late check out as late as 19h. second: rooms very nice, clean. no Platinum upgrade. wi fi free of charge for Platinum members. Location: 5km nice walk on Calle Alcala to center. Passing Plaza del Toros etc.... must walk:). at least, once! If you don't like long walks use tube (metro). April 24, 2014
Rated 2.0 out of 5.0 by Uncomfortable bed no restaurant service Highly unusual soft bed for a holliday inn hotel, normally I love the bed from this hotel chain, but I have never encounter such a soft bed (in room 107. ) I have a bad back what does not help and paid the price with severe back pain for 2 days To be fair I should have complained about this to the reception what I did not do. Thinking I will survive two night. I have stayed in other holliday inn and crown plaza in Madrid but this was highly unusual, the other problem was that the restaurant is closed in the weekends and the area is not great for alternatives. There is a VIP restaurant close by, but for any one from outside Spain this is a kind of upgrade from mc Donald's, nothing wrong with that, but it is good to know April 3, 2014
Rated 5.0 out of 5.0 by Large, comfortable room and friendly staff Stayed for a long weekend end of March 2014. Large, comfortable room, very clean. Friendly and helpful staff. Hotel is in a good location within a short walking distance of the Metro which makes it possible to travel easily to anywhere in Madrid. Would definitely recommend this hotel. April 3, 2014
Rated 5.0 out of 5.0 by Nice Staff Visiting Spain was a pleasure. Being taken care of and made to feel comfortable by this kind staff was a bonus! March 31, 2014
Rated 4.0 out of 5.0 by Good on balance but could do better It started well with a swift friendly check-in that saw me upgraded as a Platinum traveler to a very nice and large suite. Regretfully from then on I had a number of problems. Cleanliness of the room was not up to what I expected and all through the night there was a lot of noise that made sleep difficult. I spent nearly 30 minutes trying to reach room service before giving up and calling the main switchboard on my mobile phone and ordering dinner that way ! At 3am I was awoken by a member of staff who when I opened the door mumbled something in Spanish and walked away, I tried complaining to the front desk about this but they never answered the phone so I gave up. A nice hotel in a good location that has excellent large rooms but let down by some staff issues that need addressing. March 6, 2014
Rated 5.0 out of 5.0 by Couldn't be better I was there for my Madrid trip, I am a solo traveler and had my vocation there. It was a very impressive stay and couldn't be better. Everything is great, but don't forget to bring your swim cap, otherwise, you won't be allowed to go into the pool. February 27, 2014
Rated 4.0 out of 5.0 by Spacious quiet room Booked a king bed suite, but somehow the booking was not properly transfered to the hotel. After clarification, I did receive a room according my booking. Nice spacious suite; however, the lack of power outlets at the working area downgraded the efficiency a bit. Staff helped out with a plug board. I recommend to mount additional sockets into the wall; it is just a little investment but will satisfy biz travellers need. Breakfast offers a variety of different selection, both hot and cold, sweet and natural. I surely will come back next time. February 16, 2014
Rated 4.0 out of 5.0 by Good hotel Good location; clean room. The only thing missing was we couldn't get connecting rooms because they were no longer available. January 2, 2014
Rated 4.0 out of 5.0 by Comfortable stay The hotel is a good value for money. It is comfortable and clean and staff are attentive and very professional. The location is a bit far from city center but public transportation (bus and metro) are very close by. January 1, 2014
Rated 4.0 out of 5.0 Nice rooms but noisy The only problem is that you can hear everything that happens in other rooms, something that really should be solved as I could hear all the talk of the room next door. December 31, 2013
Rated 5.0 out of 5.0 by Terrific Stopover! Overnight stopover that did not disappoint. Arrived at airport and we called them about our arranged transfer. They sent the bus straight away which was great. (You need to book in advance) We had 2 rooms as we're a family of 5, we also received a member upgrade on one of our rooms. Brilliant! The staff at reception were kind enough to recommend a nice little bar a couple hundred metres up the street where we enjoyed tapas & sangria. Wish we had more time and will stay longer next time! Gracias :) December 28, 2013
Rated 4.0 out of 5.0 by lovely room - soundproofing could be better Lovely hotel great room very helpful staff and excellent value. Only downside was poor soundproofing between the rooms had to use my ear plugs. December 12, 2013
Rated 4.0 out of 5.0 by MUY BUENA EXPERIENCIA Todo genial, no pudimos comprobar la comida, pero el resto todo perfecto. A excepción de que no nos han sumado los puntos del grupo IHG, todo porque hemos cogido una tarifa de oferta, me parece injusto. December 12, 2013
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