Rated 4.1 out of 5 by 137
Rated 5.0 out of 5.0 by Ray F Best hotel in Madrid
Hotel was very clean the employees were friendly and very helpful. Our stay was absolutely wonderful
October 24, 2014
Rated 2.0 out of 5.0 by joespeziale Well below par
The saving feature of this hotel is its location, next to businesses I needed to visit. However, it looks very dated in the inside. As a Gold Member I was upgraded to a suite, which was very nice. Rooms and bathrooms were nice and tidy, but as said they looked outdated, more stuck in the '80s (which they surely are not, but they gave that sense of old but well kept). I stayed for two nights; when I got back late of my second day, I noticed that there were no towels in the bathroom, and the coffee area had not been cleaned nor replenished. So I called reception, who asked how many towels I needed. I said I needed at least one hand towel and one big enough to shower in the morning - the receptionist came pretty soon, and brought me two small towels and one bathroom floor mat. I did not notice it straight away, and when I did I felt too tired to call him back. He also kindly brought some coffee powder and coffee cream. However, at no point was there a hint of apology - which I did not look for, but a show of genuine care or concern, as opposed to a 'it's-not-my-fault-attitude' would not have gone amiss. Oh, and the towels in general are well below par, very thin and worn out.
I did not eat at the hotel, so cannot comment on that aspect. Wi-Fi from the room was very good to excellent.
Check-in was late in the evening, front staff were kind and welcoming. Check-out was around 9am, reception looked mobbed and there was no one I could have spoken too, no Members only lane or so. Because of time constraints I decided to drop the keys in the check-out box, only issue being that I could have done with a printed receipt for my expense report.
Based on the price for value ratio, I think my next stay in Madrid will be at a different hotel.
October 23, 2014
Rated 5.0 out of 5.0 by DSG D Alles Gut
Das Hotel entsprach all unseren Erwartungen, waren mit 16 Leuten im Hotel. War alles sehr gut.
October 21, 2014
Rated 5.0 out of 5.0 by subeed Great service
I was only there for one night but it was a relaxing night. The bed was comfortable, and I was able to watch t.v. in English. The only problem I encountered was the a.c. in my room was inop. The front desk changed my room for me and even brought me the key to the new one ! I am looking forward to going back!
October 12, 2014
Rated 5.0 out of 5.0 by SusanaMur Cama muy comodoa
Habitación con dos camas grandes super comodas y almohadas extra.
Magnifico servicio de recepcion.
October 8, 2014
Rated 5.0 out of 5.0 by Juan_246 Justo el hotel con todo lo que necesitábamos
La atención del personal de recepción al momento de check in fue de primera, de verdad que no nos podemos quejar. La habitación aunque no muy amplia tenía unas camas super cómodas y todo muy bien organizado. Para nosotros que fuimos de turismo pero también con intención de hacer algunas compras nos quedó excelente esta opción puesto que cerca del hotel hay muchas tiendas, un Corte Inglés como a tres cuadras, y dos estaciones de metro cerca (Bernabéu y Nuevos Ministerios). Sin dudarlo mi familia y yo recomendaríamos este hotel.
October 7, 2014
Rated 3.0 out of 5.0 by Tlworker Recepción y Check in
Valoro mucho que ya se me tenga el check in listo, dándome siempre una buena habitación.
El personal de recepción me saluda gratamente y se preocupa porque pueda tener una estancia agradable.
September 29, 2014
Rated 2.0 out of 5.0 by S2nes Non existing water pressure in room 922
The mornings were ruined by the worst shower conditions imaginable. Extremely disappointing. The water pressure has never been a problem during previous stays at this hotel (lower level). It is more than likely that I will choose a different hotel for my next stay.
September 24, 2014