Rated 4.2 out of 5 by 312
Rated 2.0 out of 5.0 by AJPF Hotel needs better managers who are more customer focussed
Hotel needs better managers who are more customer focussed
Too few staff on reception - no reaction to long queues
No Priority club recognition
November 19, 2012
Rated 4.0 out of 5.0 by John79 Overall good stay
Nice comfortable room good breakfast tea and coffee from the bar rather expensive and housekeeping turned up to clean room at 8.30 whilst we were still asleep but overall good stay.
November 12, 2012
Rated 4.0 out of 5.0 by Vicar1175 seeking relaxation?
Attended this hotel for a ball and pleasantly surprised by quality of hot buffet served, well done.
Bed in room was too soft although available space was good.
Bar staff too busy speaking to each other rather than attending to customers and one in particular found it too much effort to hand you your change in person, so he left on the counter expecting you to walk to him and collect it. Very bad manners, particularly when there were only two or three customers present. This was not just my experience but I witnessed it occur to other guests as well.
No 'quiet' room available so if you wanted peace and quiet it was either your bedroom or the busy foyer lounge with kids running around unsupervised and constant draughts with the foot fall of guests.
November 11, 2012
Rated 5.0 out of 5.0 by Oldies61 Excellent Stay
We stayed for two nights. The room was excellent in every respect, spotlessly clean, comfortable and well appointed. All staff were polite, warm and welcoming. We did not eat in the hotel but used the bar lounge which was a very relaxing and pleasant area though we felt that drinks prices were high. Overall we had a thoroughly enjoyable stay. We would recommend this hotel highly and use it again if we were in the area.
November 9, 2012
Rated 4.0 out of 5.0 by Stu93 Maidenhead Windsor - Half Term with kids
Staff (in the hotel!) are great, very friendly, especially at Check In and in the Restaurant.
Restaurant food is a bit random, doesn't always arrive as described on the menu, is also very slow to arrive, don't count on eating in much less than 90 minutes if you're having a couple of courses.
Kids love the pool despite the access being a bit odd from the changing room - also an arbitrary rule about ages in the changing room is strictly enforced for children - my wife couldn't have our 7 year old boy with her despite his special needs. Pool staff seem to dislike the intrusion of hotel guests in their sports club and can be a bit grumpy !
Would recommend staying there - we do as a family of four quite frequently - just don't expect too much of the food !
November 7, 2012
Rated 5.0 out of 5.0 by Jilly65 Home from home
Very nice hotel with friendly staff, food was very nice although not a large menu the buffet was lovely.
Room was clean, comfortable and quite.
Our second year stay and will be defiantly making it a 3rd next year.
November 5, 2012
Rated 5.0 out of 5.0 by Sooty12 Lovely Hotel
Amazing staff - really make this hotel stand out from the rest of the group (& other brands). If you forget to book breakfast then you can buy at a discounted rate from the guys on reception.
The "executive" room was lovely & the hotel facilities were brilliant.
However - the choice we made to have breakfast in our room on the first morning was a big disappointment. The continental side was great - most items are sealed & you assemble yourself, however we decided on a treat to upgrade to the cooked breakfast delivery alongside the general continental offering. It was the cooked part that was very disappointing & actually made us get up earlier the following day to eat fresher & warmer food in the restaurant (with no tray charge!)
I must mention how brilliant the evening meal room services were - the meals we ordered (&service we had) more than made up for the slightly off breakfast. The chef&team involved for the evening restaurant/room service should be highly commended - each night we stayed we had room service main meals&extras and it was delicious.
October 29, 2012
Rated 4.0 out of 5.0 by Nicole49 Lovely staff. Covenient location
I really enjoyed staying here. The room was on the small side but we weren't in it that much. The swimming pool was lovely and the whole place was better than I expected.
October 28, 2012
Rated 4.0 out of 5.0 by Pwds Rhys
Lots of young families around as Legoland is not far away.
Great gym and pool facilities.
Very good room price for a Friday night.
October 26, 2012
Rated 5.0 out of 5.0 by laura40 THIS PLACE ROCKS
ALL I CAN SAY IS ..... FIRST CLASS ......THE STAFF ARE JUST OUT THIS WORLD, AND THE FOOD IS FIRST CLASS ..... I WILL BE BACK ON THE 26 oct 2012 because me and my boyfriend are getting engaged that night. ......... and i cant wait.........
also the staff always make you feel very welcome .
keep up the good work
October 25, 2012
Rated 5.0 out of 5.0 by enny Mr
It was a nice experience with the whole family. Wish to be there again soon, with friends and family
October 18, 2012
Rated 4.0 out of 5.0 by GINAG Would go back again!
Nice comfortable room, a little noisy though as we were near an exit and i think there had been a wedding reception so a few people leaving late at night. Nothing really not to like, really reasonable price for a double exec room, free bottled water, coffee, chocolate. Nice touches for the kids - activity pack each when we got there and free milk and cookies before bed. Breakfast was lovely, lots of choice. We ate in the bar area the night before, food was a little expensive but it was nice so i don 't mind! I would have preferred to eat in the Restaurant but it didn't open until 6:30 so that was too late for us with the kids. We need to be eating about an hour before that.
October 14, 2012
Rated 4.0 out of 5.0 by Clyde Don`t judge a book by its cover
On arriving my heart sank, a drab concete building behind a petrol station! On finding reception I was able to confirm my special requests. ! cycle to be kept in room.. sorted, early breakfast.. sorted, leave room available for a little longer .. sorted. Everywhere we went was very clean with helpfull staff, a basic room , on price, but it was all we needed and more. The food was fine and being able to start breakfast 20 mins early was a great bonus. The one point which was a let down was the cleanliness of the mens toilets by the bar, this could be men don`t care and the cleaning rota was out of sink with the usage! So all in a great stay for the purpose and price.
September 28, 2012
Rated 3.0 out of 5.0 by MarkLDN Inside create, outside dated
The Holiday Inn, Maidenhead, is a pretty pleasant hotel. I have not heard much or actually any noise from neighbours or people outside the room. It is set in a bit of greenery that helps too. The breakfast buffet was excellent and check-in/out was easy. The only main draw back is that there is a hand car wash (with buckets and sponge and karchers) in the car park which makes the hotel look a bit industrial. The hotel's exterior is 70s concrete design but that is part of architecture of that time. However, this fact combined with the large and rather uncoordinated car park that shows a lot of asphalt and little green it makes it very unpleasant and impersonal. The small car park in the front is just about bearable but the large one at the rear looks like at a ferry terminal. Urgent improvement is welcome here.
September 24, 2012
Rated 5.0 out of 5.0 by philw Recommended
Excellent value, the staff were 1st class, friendly and helpful, would definately recommend
September 21, 2012
Rated 4.0 out of 5.0 by Tansy Great value and comfortable bed
We had a good experience, the room was simple but clean and functional. The hotel is quiet at night and conveniently located within walking distance of the train station. We would definitely return if we needed somewhere to stay in the area as the beds are really comfortable.
September 16, 2012
Rated 3.0 out of 5.0 by keiran My stay
Compared to other Holiday Inns - this was like a kids creche and not up to Priority Platinum club standard - I did not feel like a Platinum member while at this hotel......unlike the Holiday Inn at Media City which is always GREAT no matter what type of guest you are
September 16, 2012
Rated 5.0 out of 5.0 by Anne63 Value for money
A great hotel within easy reach of maidenhead and london, free parkng, swimming pool great value for money.
September 14, 2012
Rated 5.0 out of 5.0 by Cindy1942 Normal Great Standard
Well done Maidenhead/Windsor Holiday Inn.... you never let us down... We come up to stay with you every year and have done for 11 years and it's always the same good standard and good service.
September 9, 2012
Rated 4.0 out of 5.0 by caffy Happy to return here for another stay
We have stayed here many times. It is a comfortable hotel not far from London with a pool, sauna, steam room, gym and cardio machines.We did not have dinner here this time as the menu did not grab us. But we enjoyed our breakfast enormously. It was all very fresh and a great selection.
Staff around the hotel were all very friendly, greeting us as we walked around and the manageress in charge of dining at breakfast was extremely friendly and helpful (I wish I had noted her name so I could commend her personally, she made such an impression).
The hotel seemed very fresh and clean and we very much enjoyed our stay.
September 8, 2012
Rated 5.0 out of 5.0 by mandy92 great place to stop for a trip to Legoland
We have now been twice to the Holiday Inn at Maidenhead and can not fault it. The staff are polite and helpful. The rooms are clean on arrival and are cleaned, beds made and fresh towels left for the juration of your stay. The only food we had was the breakfast each morning, but again can not fault the service or the food. Great selection from full english to cereals and toast. There is also a swimming pool which you are able to use (great if you have children) during your stay. Even towels are provided at the pool. Can not fault at all would definitely stay here again if we ever went to Legoland or the London area. A*
September 1, 2012
Rated 4.0 out of 5.0 by yjr123 Good Price
It was excellent value for B & B rate. The room was a little small but everything was upto a Holiday Inn standard - good. Check in was a little slow as only one lady was dealing with a few guests although a couple more senior looking staff kept floating around in the background but not atending to the waiting guests. Could have been more efficienct here. Otherwise a lovely pool, pleasent bar, and dining area. Near to Windsor and near to station into London.
July 24, 2012
Rated 4.0 out of 5.0 by Familytravellers Great value and location
Well appointed room with comfortable beds. Bar and lobby area can be noisy, but upper floors are nice and quiet. Great base for exploring the Maidenhead/Windsor area. Excellent access to road/motorway system and plenty of parking on site. Overall a very good place to stay. We will be back!
July 22, 2012
Rated 3.0 out of 5.0 by Bobby330 Standard Double Room
Bed too small. Most hotels nowadays have a least a king size bed.
A la carte menu not available on Friday or Sataurday night. Have a buffet which was not great. Bar meals better on those nights.
July 21, 2012
Rated 4.0 out of 5.0 by warcoot No problems
Room and service as expected. All at Holiday Inn standard.
July 17, 2012
Rated 5.0 out of 5.0 by melanie99 Lovely stay-restaurant staff fabulous
Really couldn't fault anything, we really enjoyed our stay
July 15, 2012
Rated 5.0 out of 5.0 by papa great relaxing weekend
a hotel that was well above the expected service,the staff couldnt have been more helpfull,in fact nothing was too much trouble for them. iwould recomend this hotel to any one, in fact i will be staying there again.
July 15, 2012
Rated 5.0 out of 5.0 by Natbite Excellent Hotel for short break
I stay in a lot of Holiday Inn's - this one is a very good hotel. Reception staff are polite and efficient making check in very easy especially with two tired children. Very nice touches with child welcome pack, cookies and milk and play area. The restaurant staff are very accommodating and friendly. The rooms large clean and comfortable would definately return.
The pool area is great and a selling point for the hotel.
July 11, 2012
Rated 1.0 out of 5.0 by ipekbin Freezing nights in Holiday Inn Maidenhead
Sorry to say that I had a bad night during my stay in June Maidenhead. It was due to the heating system didn't work at all, and being the weather wasn't warm, I had freezing two night in the room. I don't understand why heating system is off; the A/C blows only cold air. And this is not happening for the first time. I am going every June to Maidenhead for meetings and I have to stay in this hotel (per company's choice) and always have the same problem.
July 11, 2012
Rated 4.0 out of 5.0 by Joolster Comfortable and easy to find
The hotel in Maidenhead was comfortable and easy to find.
July 10, 2012