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Rated 4.2 out of 5 by 368 reviewers.
Rated 5.0 out of 5.0 by Amazing time Had a amazing time, great staffs hotel perfect and clean August 31, 2014
Rated 5.0 out of 5.0 by a great family break We had to stay in the area for a family event and took our youngest daughter with us. It's not the best looking building from outside but once you step into reception it's attractively laid out and decorated . The room wasn't huge and the bathroom is compact but we expected that closer to London. The staff were great, the reception areas were spacious. Everywhere was very clean and the food was good quality. Our daughter loved the pool, which was clean and warm. Also despite being vegetarian, the children's buffet catered well for her. The hotel felt smart but informal which is a hard balance to achieve on a busy bank holiday weekend. We thought it very good value for money for the area. August 29, 2014
Rated 4.0 out of 5.0 by satisfying stay On arrival the external appearance of the hotel was one of drabness and tiredness - presumably built in the 60's and in need of a rebuild. The reception area carpet was badly stained and the outlook from the breakfast dining area bleak with many of the surrounding double glazed windows 'misted-up'. It was noticeable that the glazing to the dining area was single pane and the flooring dated plastic tiling. Furniture needed updating. The bar area was comfortable and welcoming though - as is usual for Holiday Inn - the bar prices were excessive. The reception area was presentable and the staff polite and helpful. The bedroom and bathroom were clean, comfortable and adequate for our short stay. We did not eat in the restaurant as we were attending a function in a nearby hotel otherwise we would have done so. August 28, 2014
Rated 4.0 out of 5.0 by Good service. Bad beds. Choice of soft or firm pillows excellent. Bed we would be more comfortable in coffins! Value bed wise minus ten. Service you could not fault it. Food a lot to be desired for the price. August 27, 2014
Rated 5.0 out of 5.0 by Very well run Staying at the hotel was an excellent experience and throughout the staff were on hand, courteous, and provided a first class service. August 26, 2014
Rated 5.0 out of 5.0 by Friendly staff and great service Delighted with our choice of this hotel. Perfect location for our visits to Windsor Castle and Legoland. Excellent staff and service. The kids loved the pool and we had a superb meal in the evening. Would not hesitate to return. August 26, 2014
Rated 5.0 out of 5.0 by Clean and comfortable surroundings. Friendly approachable staff Pleasantly suprised. The hotel was very clean comfortable and pleasant smelling! The staff were very helpful and friendly, they made us feel very welcome. The swimming pool was really nice, my five year old grandaughter loved it! She also enjoyed the play area within the bar area. We stayed for two nights and had a really great time. August 24, 2014
Rated 5.0 out of 5.0 by Maidenhead/Windsor Good hotel. Very welcoming to families and within easy distance of both Windsor Castle and Legoland. Staff were friendly and welcoming. The rooms were clean, and air conditioned, with plenty of towels in the bathroom. The pool area was great for families and changing rooms both clean and tidy. The hotel also has male/female steam and sauna rooms. The gym at the hotel looked well equipped, although we did not have the opportunity to try this during our visit. It appeared popular with members from the local area. I must say that the breakfast at the hotel was exceptional and dinning particularly well managed. My son especially enjoyed the opportunity to make his own pancakes. August 24, 2014
Rated 5.0 out of 5.0 by excellent stay Very efficient service, friendly staff, tidy and quiet room and good breakfast August 23, 2014
Rated 5.0 out of 5.0 by Great for a short break A very busy hotel; both with families and business people, however the staff made sure everyone was welcome. All areas were spotless, pool was excellent' great for children too. Restaurant breakfast also great - perfect for visiting LEGOLAND. August 21, 2014
Rated 4.0 out of 5.0 by Executive rooms We have stayed at this hotel for our annual visits to friends in the area, each time in their Executive rooms. We were glad to see this year that the rooms had been refurbished and better quality bedding used. However the hotel continues to be very popular with patents taking the family to Legoland, so the lounge and dining room generally is full of children running around letting off steam. August 21, 2014
Rated 4.0 out of 5.0 by Accessible room with good facilities The room has the necessary facilities bathroom lighting good, room lighting gloomy not easy for two people to get enough light to read by. But no different to most other hotels We have stayed in. Staff friendly and very helpful. August 21, 2014
Rated 4.0 out of 5.0 by Relaxing Very good service from booking until departure. We originally booked for 10th/11th August but your booking service allowed us to change to 14th/15th August due to extreme weather conditions which were forecast. After two very hectic days at Legoland the hotel was a perfect hideaway. We booked half board and were amazed at the choice of food, which was offered, high standard and well presented, our grandson enjoyed the children's buffet counter. An added bonus was the indoor pool and jacuzzi. Friendly and excellent service from all your staff. Thankyou. August 19, 2014
Rated 5.0 out of 5.0 by Perfect stay, well looked after Great stay, staff courteous and proffesional throughout the whole hotel. Would stay again without hesitation. August 17, 2014
Rated 5.0 out of 5.0 by Great Stay We spent 4 nights at the hotel for my sisters wedding. The staff were very friendly. The room very comfortable. I appreciated being able to get a soft feather pillow as it made all the difference in a good nights sleep for me. Thanks for a great stay!!! My only one complaint would be the WiFi access and having to get a voucher and sign on each day. Would rather have had WiFi access for the entire stay taken care of in one go. August 14, 2014
Rated 5.0 out of 5.0 by Excellent hotel for families and legoland We stayed 4 nights here and had a wonderful time. We were upgraded from executive to junior suite and the room was huge, perfect for 2 adults and 2 kids (1in cot). Staff are amazing. We checked in quickly and when we ran out of milk, it came within 5 minutes. Hotel is 15 mins from legoland. The play area is by the bar so kids could play happily whilst we watched them. Swimming pool great aswell. Restaurant food was amazing and I loved the kids buffet as the kids were generally starving after legoland so it was so appreciated that they could eat straight away! Everyone was over the top nice to the kids too, making them feel special Definitely recommend August 14, 2014
Rated 4.0 out of 5.0 Very good, friendly service; but small bed. Everything good, or better, but bed too small and,so, not comfortable. If I could have a Premier Inn bed in a Holiday Inn then I would choose HI every time. August 14, 2014
Rated 5.0 out of 5.0 by Nice staying Really enjoyed Nice atmosphere Nice greetings Definily I ll be back August 12, 2014
Rated 4.0 out of 5.0 by Convenient and good Despite having to wait for our room to be ready, the girls at reception was extremely professional and kept apologising for the wait( i believe her name was Kinga). Not her fault as she was on her own with everyone wanting to check in at the same time… Room was good value for money and bed extremely comfortable, not the best bathroom, slightly on the smaller side, but good enough for our stay August 12, 2014
Rated 5.0 out of 5.0 Excellent Hotel We stayed here while visiting Legoland, its our 3rd stay at this hotel and overall everything was great, The Breakfast and friendly staff especially!!! My son loved the play area near the Bar, which was good for us as we could keep a close eye on him. We will stay here again when our next visit to Legoland comes back around! August 9, 2014
Rated 5.0 out of 5.0 by Nice place to stay We enjoyed our weekend stay. The staff were always very helpful. In particular we found the dining room staff very obliging at breakfast and the evening meal. The pool and gym was an extra bonus. The location close to the centre of Maidenhead was good. The hotel was also convenient for the surrounding area. August 7, 2014
Rated 5.0 out of 5.0 by My Daughters wedding We stayed here 2 nights for my daughters wedding, we enjoyed our stay, and the staff were friendly and helpful and the wedding breakfast and Sunday morning breakfast were both excellent standard. Although sadly the hotel lost the remainder of the wedding cake, and some of our guests didn't have any. The room was comfortable and very clean. There is a large garden at the back of the hotel which we wanted to use for photographs, we were a little disappointed it was so badly maintained and had to provide some potted plants ourselves, the garden was one of the main reasons we chose this hotel. The entrance to the hotel although clean and tidy is a little tired looking and could do with a face lift. August 6, 2014
Rated 5.0 out of 5.0 Great Staff Friendly staff members always makes staying at this hotel a pleasure August 6, 2014
Rated 1.0 out of 5.0 by Been disturbed!!! I been disturbed for many times in my room ,strange people came to my room and one even opened the door what was strange they have my room key as well. I ask in the reception what was that about and nobody even return to me to give me explanation about it. I was feeling disgusted with te situation. August 5, 2014
Rated 3.0 out of 5.0 by What happened to the Internet service?? Overall a good stay (as expected) from a IHG Holiday Inn, however 2-3 days without internet service is atrocious service in this day and age, especially for a business traveler as myself. As usual the rooms were in good order, kept very clean and refreshed each day. Good options on pillows, entertainment (although a little expensive!) and a good restaurant with some nice options. However the internet connection for the hotel dropped on my 2nd day there and although staff were aware (obviousy!!) all they could do was apologise and NOT give an expectation when we may expect the connection to be restored! I was very surprised that the following day they were still unable to give anyone an estimate of when it would be resolved/fixed. IHG, you have an obligation to your paying customers to keep us informed and set the right expectations regarding service. I have come to expect a certain standard from you and rightly so as you've never let me down before. Don't start now! August 5, 2014
Rated 4.0 out of 5.0 by hotel stay hotel was easy to find, with god facilities, I ate in the restaurant and the food was a good standard but service was a little slow, bedroom was as expected , bathroom and shower was fine apart from shower head which was poor. all in all a good place to stay with good gym and good breakfast August 4, 2014
Rated 5.0 out of 5.0 by Supportive staff My stays at the Holiday Inn Maidenhead/Windsor always start off with a very welcoming hello and it is good to see you again. Any questions I may have or any other issues that may occur are answered or actioned quickly by polite and friendly staff. August 3, 2014
Rated 5.0 out of 5.0 by Great Stay We had two family rooms. Each room had 2 double beds. The rooms was clean, beds were comfortable I wasn't to impressed with the fridges in the room they didn't get very cool. Great location close to Legoland. Breakfast was good.The kids area could do with good clean was quite dirty, it has good potential. August 2, 2014
Rated 4.0 out of 5.0 by good service Staff courteous. Room comfortable. Swimming pool and other facilities excellent. July 31, 2014
Rated 5.0 out of 5.0 by Very Happy Found the room clean, bed comfy and bar staff friendly. Gym and facilities were also great, would recommend. July 30, 2014
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