Rated 4.1 out of 5 by 190
Rated 3.0 out of 5.0 by Pigeonpie You get what you pay for
I stayed with my husband for two nights as we were at a wedding nearby. We were told on check in that we could book breakfast in the restaurant for £9.50 or pay on the day for £14.50 which we thought was very steep for a breakfast . When we located the bar area we noted that you could order breakfast rolls for between £4- £6. Much more reasonably priced however quality was lacking. The egg and mushroom muffin was very disappointing. There were two mushrooms, the egg was plastic tasting and the muffin was very thin.
The hotel room needed refurbishment. The furniture was scratched and old. The most frustrating thing about the room were the lights. The switches did not seem to work the bedside lights. It was either all or nothing. The air-conditioning (which was badly needed when we stayed) switched itself off in the middle of the night and then needed rebooting.
If you need a cheap place to stay this meets the criteria but don't expect luxury think cheap resort in Tenerife.
July 21, 2013
Rated 5.0 out of 5.0 by JJude Excellent staff
I found the hotel very comfotable with excellent, polite, professional staff. Thankyou !
July 20, 2013
Rated 5.0 out of 5.0 by DUNCS VERY VERY SATISFIED
HAVE STAYED AT MANY HOLIDAY INNS OVER THE YEARS AND HAVE ALWAYS BEEN HAPPY BUT THIS LOCATION EXCELS. VERY CLEAN, EFFICIENTLY RUN ETC BUT THE BIG DIFFERENCE HERE IS THE STAFF. DURING OUR STAY EVERY MEMBER OF STAFF WE ENCOUNTERED WAS POLITE, HAPPY AND ALWAYS HAPPY TO HELP AS MUCH AS POSSIBLE. IMPRESSED WITH THE POOL AND SPA AREA TOO.
July 16, 2013
Rated 5.0 out of 5.0 by Lou35 Great children's facilities and comfortable rooms
Stayed with family after a trip to Legoland. We have stayed at a few Holiday Inns and this is in our top 3. One big advantage for us was the dedicated playroom - our 4 year old daughter loved it and couldn't wait to go in there at every opportunity! The rooms are comfortable - not the biggest we have stayed in but nice all the same. One thing I did notice was how quiet it was at night, plus the bed was more comfortable than at other HIs we have stayed at.
We also opted for a bar meal in the evening and breakfast in the restaurant the following morning. Both meals were very nice with efficient service. I would recommend this hotel to others.
July 15, 2013
Rated 5.0 out of 5.0 by Dik1567 Brilliant
We were using hotel as a base for visiting Legoland. From the moment we arrived the hotel was great and the service fantastic. From the moment we checked and and sat down with a complimentary drink my wife said she'd never felt so relaxed for months.
Also big thank you for room upgrade. Didn't expect it using reward points, but really added something special to a great weekend away
July 13, 2013
Rated 4.0 out of 5.0 by smillyj Very child friendly hotel which made for a fun family stay.
We spent two nights at this hotel on a trip to windsor and legoland. The children age 5 and 8 were made to feel very special. They particularly enjoyed splash hour in the hotel pool with inflatables to play with and the dollars to spend at the bar on a small drink. Oh, and the pancake making machine at breakfast!
The staff were all very friendly and helpful. Big thanks to James in the dining room and the chef for the recipe he wrote out for our 8 year old son/ budding chef! There was some noise from guests leaving other functions at the hotel but we had a lovely time.
July 8, 2013
Rated 4.0 out of 5.0 by Mottza Tired outside, but nice inside
Property looks tired outside, but is nice inside.
Good food but wished they didn't add the "discretionary" 10% service charge to the bill.
July 4, 2013
Rated 3.0 out of 5.0 by TopBarn Not up to usual standards
We use HI properties all over the UK because of consistency. This property was clearly outdated and was overpriced as a result. I have some mobility issues but never considered that I would have to check the spec of the hotel before booking. The site was convoluted, with the car park being unsuitably positioned for the hotel. Furthermore, access to our room was difficult due to having to negotiate a long flight of stairs with no lift. Yes, I should have checked before booking, but we have never had such problems before. We have relatives nearby who we were visiting, hence the overnight stay. We will not use this hotel again. We will use HI properties, but this has left a bitter taste. These are basic requirements that we should be able to take for granted.
June 28, 2013
Rated 2.0 out of 5.0 by nassa26 experience says alot
there was confusion between reseption and resraunt as I booked for dinner bed and breakfast so had dinner (tea) and got given a bill for food and drink I knew I had to pay drinks only as dinner (tea) was in room price so was told I had to take itr up witht reseption in morning.
in morning I fould a lovely wood lause waking over me in bed it look bloody horrid I told reception and shoed her the pic and video I took in room and what I got told was o he looks a happy little fellow !!!!!
June 24, 2013
Rated 4.0 out of 5.0 by diddy1 Friendly staff
Check in and check out - fast; staff polite and efficient.
June 24, 2013
Rated 5.0 out of 5.0 by ukrovers Child friendly
stayed on a saturday night with my 5 yr old, had a great welcome made her feel ggod, lifegaurds brilliant put in inflatables etc, then a freee buffet for kids wow a play room by the bar so a great time for us both, thanks
June 21, 2013
Rated 5.0 out of 5.0 by Burger Good one-night stay, thank you
We stayed one Saturday night. Check-in was smooth and efficient, room clean and comfortable. Good bar which stayed open late (no disturbance to other guests), staff were consistently pleasant and competent. Breakfast was plentiful and a good variety.
Only comment is that there were LOTS of kids on the Sunday morning. That's not a bad thing, and I don't know if it's normal but I was surprised.
We walked from here to Maidenhead station in under 15mins- an easy walk.
Overall a good stay, thank you!
June 21, 2013
Rated 1.0 out of 5.0 by AndrewP1066 Poor customer service
After checking out, I called back in the early evening to retrieve an item that I had inadvertently left in my room. Reception was helpful but housekeeping declined to open up 'lost property', the duty manager declined to help or take responsibility. Poor service from a pricey Holiday Inn.
June 18, 2013
Rated 4.0 out of 5.0 by Fidgit Children friendly hotel
We stayed at The Holiday Inn Maiden for 2 nights as we were visiting Legoland. We chose this hotel, as we have stayed previously in April 2011 and found it very child friendly and comfortable. Staff were very helpful, rooms were spacious and the leisure facilities were spot on. The children loved the pool and I enjoyed a little bit of pampering in the beauty room.
Overall we throughly enjoyed our stay and mum and dad even had chance to relax.
June 17, 2013
Rated 3.0 out of 5.0 by Debbee64 Comfy room, poor amenities
My standard room was clean and comfortable enough but needs updating as it looks like an upmarket cheaper hotel complex. Glad I had a concessionary rate. Arrived a day earlier than our conference so that we could relax and decided to to go for a swim before dinner, but found the pool was closed for a class. There were no signs advising this and we felt there should have been one outside the pool entrance.
Facilities for the conference were adequate but the toilets are still in a poor state of repair with broken door locks and no soap in one of the dispensers. The locks were the same this time last year.
The food quality for the conference was very good but we wish they would put the sauces/pickles seperate for the sandwiches as these are not to everyone's taste and caused more waste than necessary.
We also ran out of hot water for beverages on several occasions and had to wait for a refil.
The reception staff were excellent though. Very welcoming and polite.
June 17, 2013
Rated 5.0 out of 5.0 by Buster123 Fantastic experience, great service, very clean
The room was lovely and clean. The beds were very comfortable and the experience for my 2 children was great and made the overall experience of the weekend really special. I would definately recomment this hotel.
June 16, 2013
Rated 3.0 out of 5.0 by Merdemer59 Clean and comfortable bedroom, good breakfast.
We stayed at the Holiday Inn for two nights and booked an executive room. This proved to be spacious and comfortable but the bathroom was exceptionally small, especially as this was an executive bedroom.
The hotel was well furnished etc. but the sound insulation was poor and we could hear conversations from adjoining rooms. In addition we were aware of children making a lot of noise in the room above during the late evening.
June 14, 2013
Rated 4.0 out of 5.0 by RHJJ Better than last time
Having stayed at the Holiday Inn Brighton-and Hove, which was a disappointing experince; this was much better; there were a few glitches and the room as was a little old-fashioned, but the staff responded in an excellent manner and could not have been more helpful. I wish we'd remembered our swimming gear.
June 11, 2013
Rated 5.0 out of 5.0 by Nick40 Great Hotel
The hotel was very good and a great location for exploring the local attractions. The staff were very friendly and the facilities very good. Was disappointed when the restaurant added a 10% tip automatically to the bill. We would have left a tip anyway. Also, there was a charge to use broadband. Most hotels offer this facility free these days!!
June 9, 2013
Rated 5.0 out of 5.0 by Miggins1 Excellent staff, comfortable room and good food
We have stayed on a number of occasions and have never been disappointed. Staff are extremely helpful and friendly nothing is too much trouble to them.
June 8, 2013
Rated 5.0 out of 5.0 by happy888 great stay
room was very big plenty of room comfortable bed and very comfortable sofa bed , excellent service dinner and breakfast really good, friendly staff thanks will come again
June 6, 2013
Rated 4.0 out of 5.0 by Familyman1 Good Hotel
Room was clean and comfortable, staff helpful and understanding. I would recomend this hotel if you want a nice quiet hotel where you can get some peaceful rest. Our party used two rooms to be close to terminal 5 for a flight to the US the next day and it worked out perfectly. Down side is Wi Fi is way too expensive they would be better taging 5 quid on every room and give WiFi free that would of made our stay exceptional. Food at the hotel was a little pricey for what you get but that's the convenence. overall very good.
June 5, 2013
Rated 4.0 out of 5.0 by Cymru1 Weekend break
Not the quietest place on the weekend, the hotel must do a Lego special judging by the very large amount of children running around the bar / lounge area
so no peaceful drink in the evening
there were queues for breakfast and dinner, although rooms were quiet but not that large classed as double but more for single room occupancy by business people. It is in excellent position for M4 with ample free parking
BUT watch out for Wi-Fi at £16 per day
nothing done to recognise Priority Club members not a complimentary newspaper or bottle of water in room
Beds not usual HI comfort and very low rooms need a bit of uplifting
June 1, 2013
Rated 4.0 out of 5.0 by Tom713 Great for LegoLand
What a great family Hotel short drive to legoland the staff seemed friendly had a very pleasant stay the only criticism I have is the difficulty booking a room with two double beds again, they never seem to be available as I have tried to book again for the summer to no avail which is a great shame
May 28, 2013
Rated 3.0 out of 5.0 by Huffle Visit 18 may 2013
We stayed in an executive room. Nice accommodation. Reasonable dinner, excellent breakfast, helpful staff.
However there was a private function that night and the guests were noisy, including some rowdies outside the front entrance after 2 am. I'm surprised that the night manager did not call the police. Our room in the adjacent block overlooked the front entrance so we we had a poor night's sleep just before a transatlantic flight.
The other gripe is the cost of internet access. Your prices are out of line with what is available elsewhere - by way of comparison, a competitor provides 30 minute access for free, with unlimited access costing £3 for 24 hours. Alternatively for £10 the 3 network provides 1 G of data valid for 1 month using a MiFi dongle .
May 27, 2013
Rated 4.0 out of 5.0 by Marmite49 Comfortable Hotel Especially For Families
I stayed here for one night with my two daughters and grand-daughter. Our 'Family' room was large and comfortable with tea and coffee facilities and iron with ironing board. The bathroom was very adequate, no complaints there. Children are well catered for as regards food, and play area just off the lounge area also my grand-daughter was given an activity book and crayons on arrival, a nice touch which made her feel special. We had some small plates of food from the bar and it was tasty and also a reasonable price. In the morning we all had a swim and then went in to have breakfast which was excellent with plenty of choice and all nicely presented. The staff were helpful and all in all we enjoyed our stay. The hotel is near the M4 motorway and we had our overnight stay with breakfast at a reasonable price although we did book direct with Holiday Inn well in advance. I would recommend this hotel,nd this was our second visit and we would stay again.
May 24, 2013
Rated 3.0 out of 5.0 by Berry2471 Good value but poor staffing
Overall the stay was fine. There were okay facilities and the room was clean enough.
My main issue was that I rang for room service and let the phone ring for 5 minutes but no one picked up and no one called back. I tried this 3 times over a 45 minute period and when I rang reception there was no answer either! In the end I went and got a sandwich from the petrol station next door.
One other gripe is that I could not put bar items on my tab as the girl who checked me in forgot to open a tab.
Actually, one final thing is that on the first night of my two night stay there was a boxing event on in their function room. When that ended quite an unsavoury crowd filled the bar area and ran riot a little. I would not rush back here, but if you don't want anything too fancy, the place will be fine (so long as you don't want room service)!
May 24, 2013
Rated 4.0 out of 5.0 by Camille60 No Recognition for Priority Club Members
Although I presented Priority Club Members Card, the receptionist showed no interest on the card and did not offer any thing and aked me the information of my full details.
Normally I am offered a News Paper etc.
May 20, 2013
Rated 3.0 out of 5.0 by BatterseaGirl Poor service at cafe over breakfast time
Don't quite understand why they need customers to queue until the receptionist is there before customers can take a seat, when the room number is not required to be announced for taking a breakfast. Also, I had to wait for more than 5 min and asked for the third time before someone gave me a cup of coffee.
As breakfast is a busy time, can the cafe kept a register at the entrance and let the customer fill in their room number? If not, then all staff, apart from the receptionist, should be trained to check the room number of the guest in order to ensure eligibility for free breakfast (I.e., already included int. he bill).
May 16, 2013
Rated 4.0 out of 5.0 by Legs11 Lovely weekend break location
We had a lovely weekend break in Maidenhead area. Staff were very
polite and attentive.
Ian & Liz Legate
May 11, 2013