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Rated 4.2 out of 5 by 386 reviewers.
Rated 5.0 out of 5.0 by Great family hotel Stayed with our 2 small boys while we visited lego land. Children's buffet was outstanding while childrens private play room allowed kids to play while not annoying other guests. Pool was great and staff extremely helpful. Would stay again April 16, 2014
Rated 3.0 out of 5.0 by wouldn't pay for the package deal again! I stayed here once before and couldn't have recommended it more, but i took friends back this time, paying for a room, breakfast and dinner, and found it to be completely different. For start they did not know what we had booked, they tried to charge me for rooms and meals on top, our names were not down for breakfast or dinner, but they sat us down any way. Can not fault the breakfast but the 3 course dinner deal was a big let down, we did not like the new menu and the food wasn't nice. Potatoes were so hot and soggy, they seemed like they had been microwaved and the vegetables were cold and crunchy. Starter, ok and pudding not bad. Other then that i would still go back to stay in the rooms and use the facilities, reception staff were also very help full. April 8, 2014
Rated 4.0 out of 5.0 by Very relaxing, spacious bedroom all very clean and modern Had a couple of nights here and really enjoyed it. Very relaxing, a particular mention to Marc, the duty manager who went out of his way to help sort out a problem for us. We found the bed in our executive room had a hard mattress and my partner found it difficult to sleep on the first night. Marc came along and kindly resolved the problem for us. Thank you! We so enjoyed our break here, lots of young families, great atmosphere. Lovely leisure complex with heated pool. Also, only a few miles away from Windsor, a great day out. April 3, 2014
Rated 5.0 out of 5.0 by Excellent service! This was the first time I have stayed in a Holiday Inn and I found them brilliant. I have always thought of them being a budget hotel but I was complete wrong! The service and overall presentation was brilliant. I would definitely recommend to friends and will be visiting again. Thank you for a lovely stay. Jessica on reception and Paul at the bar were particularly good. April 3, 2014
Rated 4.0 out of 5.0 by Friendly Staff Very friendly and helpful staff with an easy check in and check out. The room was comfortable and clean. Swimming pool was lovely but it would been nice to have been able to use the steam room with my other half, rather than us having to go into our separate changing rooms to use gender specific ones! We chose not to have dinner in the restaurant as we felt it was a little too much like a canteen - certainly not the ambience for a romantic meal! So we chose to go elsewhere for dinner. Breakfast was good. Will definitely go again. March 26, 2014
Rated 5.0 out of 5.0 by Absolutely excellent Customer Service From the friendly happy and professional booking in procedure to the directions to your room which was so clean and well presented to the Bar Staff and Bar Food where attention to detail was second to none. A relaxing nights sleep to the reception at the Dining room for Breakfast, seated, and the service was exceptional. The newly appointed young Lady as the Duty Manager has certainly made her mark with her finger on the pulse and knows exactly how to make the team tick. Absolutely superb. An example that all in the profession will need to follow and develop a team on par excellence. Well Done Very Well Done to everybody in this remarkable team. March 20, 2014
Rated 5.0 out of 5.0 by Work trip Excellent hotel. I stay here frequently and the staff are always friendly and helpful. Food is good and rooms are comfortable. March 17, 2014
Rated 5.0 out of 5.0 by A good Hotel service provided by Holiday Inn Maidenhead/Windsor A welcoming and friendly hotel with staff who are always willing to help and make my stay pleasant, which is nice to have when working away from home. March 17, 2014
Rated 4.0 out of 5.0 by Regular guest, every week. I stay at this hotel most weeks. The staff a lovely and friendly and very helpful. I stay here as it's a bit further out from the mass of generic Heathrow hotels and a bit quieter and more relaxing. The room service is excellent too. March 13, 2014
Rated 5.0 out of 5.0 by Great atmosphere and excellent spot This is the first time I've stayed at this Holiday Inn, and it is one I will keep going back to. It had a great feel to it, and the staff were very helpful. I didn't try the food as I have special diet, but I did look in on breakfast and it looked very good. Health Club was really good, and it is walkeable to Maidenhead station, where there are regular trains to London. Going back there in April as it is also a great base for touring that area. March 8, 2014
Rated 5.0 out of 5.0 by Great value for money Stayed over a Friday night with my wife, cost included breakfast, for the money paid this was excellent value and the breakfast was amazing, I have paid over three times the price for other hotels and not had anywhere near the same standard, would highly recommend this Hotel. March 7, 2014
Rated 5.0 out of 5.0 by Lovely room, great beds and convenient location We just needed somewhere to stay as our friend's house had been flooded so we couldn't stay with her whilst visiting for the weekend. The room was a good size and the beds were really comfy. We had a great night's sleep as it was so quiet. March 6, 2014
Rated 5.0 out of 5.0 by Always nice to come back The staff at this hotel always goes the extra mile to make sure you feel welcomed, can relax during your stay, and just be yourself. The rooms are always clean and fresh. And beds and pillows are excellent. Good selection of food for breakfast and dinner and a well equipped gym. Station is easy to reach (walking distance). March 5, 2014
Rated 2.0 out of 5.0 by I was a little disappointed I thought my room was a little tired decor wise and the smallest I have stayed in for a long time. I had a problem with my food the steak was over cooked and I had to send it back. Consequently I ate at a different time to my friend by the time the problem was sorted. My second steak came rare so I never had my meal after all the fuss. Issues in the car park on checking out reversing his car at fast speed near to reception exit, parking in no mans land. I love the Holiday Inn chain of hotels but on this occasion I never had a positive experience. February 25, 2014
Rated 3.0 out of 5.0 by It's ok but... This hotel is close to my office and we get a reasonable rate, so I end up here rather than anywhere else when I visit (which is weekly) It's an ok hotel, but for some reason I've never warmed to the place. Maybe it's the seventies decor that reminds me of the Crossroadds soap opera or the fact that the rooms appear to have never been renovated. Above all though, I NEVER get a good nights sleep in this hotel for some reason. I've stayed in a ton of IHG hotels around the world and can sleep fine in most. But not this one... February 22, 2014
Rated 5.0 out of 5.0 by Regular stays I stay in this hotel frequently. I have never had a bad stay. Staff are always friendly and rooms clean and tidy. Highly recommended. February 17, 2014
Rated 5.0 out of 5.0 by Relax and Unwind The Executive Suites are excellent. A large living room with comfortable sofa's, excellent bedroom that can be kept dark, and a large bathroom with both a double shower and a double bath with jets. Wow! We loved it. February 16, 2014
Rated 5.0 out of 5.0 by Regular stay.......... Currently stay 2 to 3 nights per week, quite like it really especially when I get a room upgrade! +tives - staff really helpful, especially the lovely lady who runs breakfast on tue & wed morning and the 'older' chap in the bar. The gym is good as are the other leisure facilities. Breakfast is great, beds comfy. After a while they will now make things not on the menu which is so so so welcome for a regular stayer. -tives - pillows are rubbish - sorry but they are, room service food never as good as bar or restaurant, and why do they put cling film on a room service beer - makes it go flat........ All in all great people who seem to really care, secretly quite enjoying staying there........but don't tell anyone......... February 15, 2014
Rated 5.0 out of 5.0 by home from home friendly staff always happy to help and Great food in the restaurant and bar area February 10, 2014
Rated 4.0 out of 5.0 Weekend break Have used Maidenhead in the past but not recently until this present stay. New decor since last visit, liked what we saw, very relaxing. Really appreciated the friendly staff, particularly in the restaurant and bar area. Singing in also friendly and efficient, lovely girl here. Liked the rooms with king size bed and auxiliaries. Good nights sleep undisturbed. Lighting a little bit dim with all lights on. Good bathroom with ample clean towels. Unfortunate to have a fire alert whilst enjoying a bar meal.Staff well organised and apologised and gave free drinks to our party. Although a basic member would liked to have had free internet access. Overall stay very enjoyable, no complaints. Look forward to next stay February 6, 2014
Rated 5.0 out of 5.0 by One Night Stay We found a nice welcome upon arrival at check in. Very friendly and informative. The room was clean and warm. Tea/coffee facilities and even a hairdryer! Pool was good to use and a gym also. No faults 5* experience, many thanks! February 5, 2014
Rated 5.0 out of 5.0 by holiday inn Maidenhead I stay here often and when I return the staff are very welcoming, nothing is too much trouble. All the staff in the restaurant and bar area provide a first class services and are always happy to accommodate different menu choices. The pool and gym is an added bonus for a quick work out , or just relax in the sauna or steam room. February 3, 2014
Rated 5.0 out of 5.0 by Excellent Staff Just a single night stay at the Holiday Inn Maidenhead but I was struck by the friendliness of the staff from the point of check-in to the attentiveness of the bar staff , the housekeeping staff and the staff at breakfast. They created a welcoming atmosphere for a relaxing stay. February 3, 2014
Rated 5.0 out of 5.0 by Relaxing and comfortable in Maidenhead I have stayed at this Hotel regularly over the years, and always find the atmosphere really friendly and relaxing. The front desk staff welcome you with a smile, and attend to your needs during your stay. The restaurant and bar staff take great care of you, and the food and drink they serve is always first class. Always clean and tidy, I suggest you give this Hotel a try if you're looking for a friendly, relaxing, comfortable place to stay. February 1, 2014
Rated 5.0 out of 5.0 by Recommended Nice clean comfortable room. Excellent value for money. Staff very pleasant and helpful. If you are looking for a basic room with excellent facilities then this is the place for you. Would definately stay here again if the occasion ever arose. January 29, 2014
Rated 5.0 out of 5.0 by Great Hotel Great hotel, lovely room and facilities. Breakfast was really good and price was fantastic! Requested early check in which was honored. Would definitely stay again!! January 29, 2014
Rated 4.0 out of 5.0 by Wireless Still needed to pay for wireless 16 pound for internet. Thats ridiculous. The staff told me starts in July for normal members and thats only is for Gold. Come on, if you really care about customers than start with doing it for everybody. January 20, 2014
Rated 4.0 out of 5.0 by Good Room and Wellness Overall good experience. Receptionist did not give acurate information about Wifi-charges, instead proposed to sign up for IHG-Reward-Club for free WiFi. WiFi Charges totally unrealistic! I'm staying regularely at other Hotels with free WiFi - nowadays not even an extra, it's a must! January 12, 2014
Rated 5.0 out of 5.0 by Great staff, welcoming, friendly and professional Great stays at Maidenhead, the staff are are a credit to the hotel. Great fitness facilities too together with nice people. January 4, 2014
Rated 3.0 out of 5.0 by Good room, lousy breakfasts Comfortable room, friendly staff at reception. Dont recommend breakfast, over cooked buffet and unhelpful waitress. Very keen to close at 10am and go home! Customer certainly didn't come first. December 31, 2013
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