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Rated 4.1 out of 5 by 269 reviewers.
Rated 5.0 out of 5.0 by A Good stay overall We experienced good service from staff and the rooms were very comfortable as expected with use of the good and varied facilities provided such as pool and gym. However, one slight issue was that we did have to wait for one of our rooms for 30 minutes which was still 90 minutes after suggested check in time, therefore being 2 hours late for being ready. April 16, 2013
Rated 5.0 out of 5.0 by Complete satisfaction Staff welcoming and efficient. Room clean and comfortable. Swimming pool, jacuzzi, steam and sauna all top notch. Breakfast very good, but at times ran out of certain items, and had to wait. This couldn't be helped really. Ideal break to relax around a family wedding in the area, and visits to London. April 12, 2013
Rated 5.0 out of 5.0 by Good Facilities and Excellent Staff Pleasant, comfortable and well equipped rooms; friendly, helpful staff; good facilities at the hotel; excellent breakfast; very good value for money. April 5, 2013
Rated 5.0 out of 5.0 by Excellent hotel Just staying for the night but found the hotel excellent, staff very friendly, food very nice and hotel very clean. Would recommend to anyone. March 27, 2013
Rated 4.0 out of 5.0 by Great family-friendly hotel Friendly, welcoming and polite staff from check-in to check-out. Nice pool and spa facilities, which our kids really enjoyed too. Comfortable room, with everything we needed. Delicious and plentiful breakfast. March 19, 2013
Rated 5.0 out of 5.0 by Complimentary Upgrade Very pleasant surprise on arrival when we were informed that we had been upgraded to executive March 15, 2013
Rated 5.0 out of 5.0 by Very enjoyable stay Overall a very enjoyable stay, the staff, the facility and the cost were all excellent . Will definitely look to stay there again. March 9, 2013
Rated 5.0 out of 5.0 by Great service and helpful staff. Very comfortable for young children. We were very happy with our stay at the Holiday Inn Maidenhead. We had our daughter with us who turned 1 during our stay and the staff were so friendly and even gave her a birthday cake as a surprise during breakfast! We were so touched by their kindness. We had asked for a cot in our room and were upgraded to an Executive room, we very much appreciated that as there is so much luggage that comes with travelling with a small child. All the staff members were so friendly and catering, whether it be in the bar, restaurant or at the swimming pool. I will definitely stay at the Holiday Inn again and will recommend it highly, especially to those who are travelling with kids. February 28, 2013
Rated 4.0 out of 5.0 by Comfortable Stay Excellent restaurant really friendly staff, reception staff seemingly mixed up my colleagues and my room and bill, but nevermind we enjoyed our stay. February 19, 2013
Rated 5.0 out of 5.0 by Everything you need We've stopped at this hotel a few times now. We like it especially the pool and the gym. It's not in the town centre (not far away) which we favour. The staff are always friendly and helpful. Excellent parking and easy access to motorways. We've used it for trips to Windsor & West London. It may not have a 'grande' appearance but has everything else! February 12, 2013
Rated 5.0 out of 5.0 by Friendly relaxed atmosphere. The staff in this Hotel are fantastic. Nothing is too much trouble for them, they really go the extra mile to make your stay perfect and make you feel welcome. Restaurant staff are especially helpful and the food is first class. As a business traveller, I am looking to relax in the evening and this Hotel has a spacious, well equiped gym, and a great sauna, steam room and pool. Always enjoy my stay here. February 1, 2013
Rated 5.0 out of 5.0 by Out of date The hotel was comfortable but sorry to say out of date milk in room and no stopper in basin in bathroom and temperature in Room not warm enough. January 12, 2013
Rated 3.0 out of 5.0 by New Year's Eve Good value for money. Rooms very comfortable and clean. Dinner was good but took 3 hours to serve and wasn't finished until after 11pm far too late. January 5, 2013
Rated 4.0 out of 5.0 by Relaxing Stay We enjoyed our two night stay and found our twin double-bedded room to be clean, of reasonable size and relatively quiet given that it was located fairly near to the main bar area. Unfortunately, we found the pre-set room temperature to be slightly colder than we would have liked. The breakfast was good and we didn't experience any queues at the buffet counters. The restaurant area was clean and the service was friendly yet unobstrusive. We only ate evening snacks (sandwiches) from the bar area, which were well presented and good value, particularly with a portion of chunky chips! The bar was very quiet on both nights and lacked atmosphere but as we were there for a relaxing stay, it suited us fine. Service was generally friendly at all times. The good sized swimming pool was fairly empty when we used it, which allowed us to swim without having to dodge others. Although the pool water was nice and warm, we thought that the Jacuzzi wasn't hot enough. The hotel is a 25 minute stroll to Maidenhead, although Windsor (15 minute car ride away) is a nicer place to visit with a greater chioce of restaurants, shops and bars. Overall, we thoroughly enjoyed our stay at this hotel. December 18, 2012
Rated 5.0 out of 5.0 by A Super Stay! This Hotel was very comfortable and clean. The staff were all very friendly and helpful. The breakfast was great and served in a very relaxed way for a buffet, no pushing and shoving! I would definitely stay here again and definitely recommend it to others. December 15, 2012
Rated 5.0 out of 5.0 by 2 night stay Very comfortable, extra pillows supplied on request. Good location able to walk into Maidenhead, but quiet on a night. December 7, 2012
Rated 2.0 out of 5.0 by Lobby and Bar Area Cold atmosphere needs to be smaller roooms to generate warmth November 20, 2012
Rated 2.0 out of 5.0 by Hotel needs better managers who are more customer focussed Hotel needs better managers who are more customer focussed Too few staff on reception - no reaction to long queues No Priority club recognition November 19, 2012
Rated 4.0 out of 5.0 by Overall good stay Nice comfortable room good breakfast tea and coffee from the bar rather expensive and housekeeping turned up to clean room at 8.30 whilst we were still asleep but overall good stay. November 12, 2012
Rated 4.0 out of 5.0 by seeking relaxation? Attended this hotel for a ball and pleasantly surprised by quality of hot buffet served, well done. Bed in room was too soft although available space was good. Bar staff too busy speaking to each other rather than attending to customers and one in particular found it too much effort to hand you your change in person, so he left on the counter expecting you to walk to him and collect it. Very bad manners, particularly when there were only two or three customers present. This was not just my experience but I witnessed it occur to other guests as well. No 'quiet' room available so if you wanted peace and quiet it was either your bedroom or the busy foyer lounge with kids running around unsupervised and constant draughts with the foot fall of guests. November 11, 2012
Rated 5.0 out of 5.0 by Excellent Stay We stayed for two nights. The room was excellent in every respect, spotlessly clean, comfortable and well appointed. All staff were polite, warm and welcoming. We did not eat in the hotel but used the bar lounge which was a very relaxing and pleasant area though we felt that drinks prices were high. Overall we had a thoroughly enjoyable stay. We would recommend this hotel highly and use it again if we were in the area. November 9, 2012
Rated 4.0 out of 5.0 by Maidenhead Windsor - Half Term with kids Staff (in the hotel!) are great, very friendly, especially at Check In and in the Restaurant. Restaurant food is a bit random, doesn't always arrive as described on the menu, is also very slow to arrive, don't count on eating in much less than 90 minutes if you're having a couple of courses. Kids love the pool despite the access being a bit odd from the changing room - also an arbitrary rule about ages in the changing room is strictly enforced for children - my wife couldn't have our 7 year old boy with her despite his special needs. Pool staff seem to dislike the intrusion of hotel guests in their sports club and can be a bit grumpy ! Would recommend staying there - we do as a family of four quite frequently - just don't expect too much of the food ! November 7, 2012
Rated 5.0 out of 5.0 by Home from home Very nice hotel with friendly staff, food was very nice although not a large menu the buffet was lovely. Room was clean, comfortable and quite. Our second year stay and will be defiantly making it a 3rd next year. November 5, 2012
Rated 5.0 out of 5.0 by Lovely Hotel Amazing staff - really make this hotel stand out from the rest of the group (& other brands). If you forget to book breakfast then you can buy at a discounted rate from the guys on reception. The "executive" room was lovely & the hotel facilities were brilliant. However - the choice we made to have breakfast in our room on the first morning was a big disappointment. The continental side was great - most items are sealed & you assemble yourself, however we decided on a treat to upgrade to the cooked breakfast delivery alongside the general continental offering. It was the cooked part that was very disappointing & actually made us get up earlier the following day to eat fresher & warmer food in the restaurant (with no tray charge!) I must mention how brilliant the evening meal room services were - the meals we ordered (&service we had) more than made up for the slightly off breakfast. The chef&team involved for the evening restaurant/room service should be highly commended - each night we stayed we had room service main meals&extras and it was delicious. October 29, 2012
Rated 4.0 out of 5.0 by Lovely staff. Covenient location I really enjoyed staying here. The room was on the small side but we weren't in it that much. The swimming pool was lovely and the whole place was better than I expected. October 28, 2012
Rated 4.0 out of 5.0 by Rhys Lots of young families around as Legoland is not far away. Great gym and pool facilities. Very good room price for a Friday night. October 26, 2012
Rated 5.0 out of 5.0 by THIS PLACE ROCKS ALL I CAN SAY IS ..... FIRST CLASS ......THE STAFF ARE JUST OUT THIS WORLD, AND THE FOOD IS FIRST CLASS ..... I WILL BE BACK ON THE 26 oct 2012 because me and my boyfriend are getting engaged that night. ......... and i cant wait......... also the staff always make you feel very welcome . keep up the good work October 25, 2012
Rated 5.0 out of 5.0 by Mr It was a nice experience with the whole family. Wish to be there again soon, with friends and family October 18, 2012
Rated 4.0 out of 5.0 by Would go back again! Nice comfortable room, a little noisy though as we were near an exit and i think there had been a wedding reception so a few people leaving late at night. Nothing really not to like, really reasonable price for a double exec room, free bottled water, coffee, chocolate. Nice touches for the kids - activity pack each when we got there and free milk and cookies before bed. Breakfast was lovely, lots of choice. We ate in the bar area the night before, food was a little expensive but it was nice so i don 't mind! I would have preferred to eat in the Restaurant but it didn't open until 6:30 so that was too late for us with the kids. We need to be eating about an hour before that. October 14, 2012
Rated 4.0 out of 5.0 by Don`t judge a book by its cover On arriving my heart sank, a drab concete building behind a petrol station! On finding reception I was able to confirm my special requests. ! cycle to be kept in room.. sorted, early breakfast.. sorted, leave room available for a little longer .. sorted. Everywhere we went was very clean with helpfull staff, a basic room , on price, but it was all we needed and more. The food was fine and being able to start breakfast 20 mins early was a great bonus. The one point which was a let down was the cleanliness of the mens toilets by the bar, this could be men don`t care and the cleaning rota was out of sink with the usage! So all in a great stay for the purpose and price. September 28, 2012
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