Rated 4.4 out of 5 by 1029
Rated 5.0 out of 5.0 by Verified Reviewer Excellent service
Holiday Inn Makati is right in the heart of Makati, located beside Glorietta Shopping Mall. Staff were very helpful and really nice. We did not spend much time in the hotel, but our stay was very pleasant.
May 25, 2016
Rated 4.0 out of 5.0 by Kenz24 Overall good stay but needs more attentive staff
I am from the US and this is the second year in a row I stayed at this hotel. It was clean and the rooms comfortable as expected, however, it was much more crowded than usual and the room rates appeared to have increase (possible because the Intercontinental hotel nearby had closed). Upon check-in the receptionist acknowledged my platinum status, however, I was never offered any room upgrade or executive floor like I was offered on my last stay. The complimentary drink coupons given could not be used for cocktails as I later found out to my disappointment. I was given a room on a lower floor directly across from a large construction site that offered little privacy or quiet; however, after the hotel manager intervened I was given a similar room on a higher floor. At breakfast I asked the staff for a glass of lowfat milk but was told I could find it somewhere on the serving line and she did not help - never had this problem at the Intercontinental. In room breakfast late on last day and had to hurry to airport. Front lobby staff friendly enough but missing that extra touch to make my stay great. Thank you also to the business center staff, they were helpful to me.
May 22, 2016
Rated 5.0 out of 5.0 by Miguelin7 Excelente atención departe del personal
Un hotel muy bonito, limpio, bien ubicado dentro del área comercial de Makati. Lo mejor para mi fue la excelente atención, servicio y amabilidad departe del personal en general y la limpieza del hotel.
May 20, 2016