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Rated 4.6 out of 5 by 150 reviewers.
Rated 5.0 out of 5.0 by Consistently great I stay here often over the last six years. Always a good stay. August 16, 2014
Rated 5.0 out of 5.0 by overall The breakfast offered was just average. However, the staff was excellent/outstanding. I appreciate that you offered such nice non-dairy creamers for the morning coffee since I'm allergic to dairy products and to eggs. That's why, I felt the breakfast was average. Not enough for me with my allergies. For those with non-allergies, I would say the food offered was excellent. My overall experience at your hotel was that you made me comfortable and that resulted in my happiness. Thank you for trying so hard Holiday Inn. Your efforts showed. I will definitely recommend you and will stay there again. I come there annually since I'm from that area originally. I visit family/friends. Thank you Holiday Inn for putting that smile on my face :-) August 15, 2014
Rated 5.0 out of 5.0 by Good choice for a hotel stay The staff member at the front desk was professional, helpful and accommodated an early check in. The housekeeping staff were wonderful, and went to all efforts to help when needed. Comfortable, quiet, spotless room. August 14, 2014
Rated 5.0 out of 5.0 by Great staff Overall good experience. Great location, close to the concert we attended. I like that breakfast was included. Nice pillows, great internet. Good parking. Nice bathroom. The staff was very friendly and helpful. Gave us directions, answered all our questions about the area. All of the staff was willing to help. August 14, 2014
Rated 5.0 out of 5.0 by 3rd stay this year I have stayed at this Holiday Inn for the 3rd different occasions this year for a minimum of 4 nights each stay on business. The staff is extremely professional and very accommodating. The General Manager Rod is always at or around the front desk or in dining area. The highest quality Holiday Inn on the east coast. August 14, 2014
Rated 5.0 out of 5.0 by HOLIDAY INN MANASSAS Stayed at Holiday Inn Manassas for 3 nights; arrived on a red-eye flight with 3 hours of sleep. I called and spoke to front desk assistant Nelly and asked if any way to possilbly check in earlier; she was more than accomodating. She took our phone number and in a few hours we received a call from Nelly telling us our room was ready. WHAT A LIFESAVER! We caught up on our sleep a bit and were able to meet up with our family later and enjoy the rest of the stay. Didn't use any of the facilities really (we thought breakfast included with stay, but found out otherwise--my fault as I did't remember what I booked. But the front desk gentleman offered us 1/2 off coupon for restaurant anyway) Hotel is immaculate and quiet; nice for resting/business travel. Best customer service--THANK YOU NELLY! August 13, 2014
Rated 5.0 out of 5.0 by Repeat Customer As usual I had an excellent experience at this hotel. As soon as you enter, the front desk staff greets you and thanks you for arriving. The rooms are always clean and comfortable. The dining room staff are friendly and swift. The food is always good and I was given a complimentary breakfast. The hotel manager is always present and greets you to thank you for staying in the hotel. I will continue to return to this hotel. August 12, 2014
Rated 5.0 out of 5.0 by Feel like a family member From my initial greeting to saying good-by, my total experience was great. From the great staff, clean room and the many amenities provided, I felt I was at my home and office away from home. When traveling on business one faces many variables that can make a trip very stressful. From flight delays, car rental issues to meeting schedule revisions. One variable I know I can count on is my Inn. Here I feel at home. Great Job August 11, 2014
Rated 2.0 out of 5.0 by Resraurant Lacking The physical plant is excellent. The rooms are clean and everything feels new. The front desk staff was friendly and welcoming. The hotel's downfall is the restaurant. On my first morning, there were some items out for the buffet - which included cereal and fruit. However, there was only one person there who was setting things up, and acting as the waiter. I had to look for this person to get some coffee. By the time the coffee was ready, I was almost through with my meal. On the second morning there were three hot items out on the buffet - period. There was no cereal, no fruit, and no juice. There was also no waiter. There were half a dozen people who ate, but didn't get anything to drink. I finally found someone to make coffee, but by the time it came out I was finished waiting. The hotel needs better management, and oversight, otherwise they would be better off closing the restaurant. Those of us that paid for breakfast when we made our reservations were stuck. August 9, 2014
Rated 3.0 out of 5.0 by Just ok My room smelled. Sadly, I couldn't wait to leave and considered leaving in the middle of the night. I should have asked to be switched to another room. The hotel needs updated. August 8, 2014
Rated 5.0 out of 5.0 by Clean Rooms and Lemon Water I really enjoyed my stay here. My room was very clean and smelled great. The staff was very friendly and helpful. I also really enjoyed the lemon water they had in the lobby. When I came home I made some for myself! yum! August 6, 2014
Rated 5.0 out of 5.0 by Great getaway for my husband and me! This was one of the nicest hotels I've been to in a while. Everything was so clean, and the atmosphere was peaceful. I highly recommend this place for married couples who need a little break from the kids. August 4, 2014
Rated 4.0 out of 5.0 by Slippery tub Slippery tub, no mat. Missing furniture in room. Uncomfortable office chair and only one easy chair. Elderly folks do not fair well in an office chair. Two of us and sitting on the bed is not comfortable. Coffee in the room nothing to write home about. July 28, 2014
Rated 5.0 out of 5.0 by Great Place in Manassas This Holiday inn is top notch. Stayed on 4th floor very quiet and comfortable. Location is convenient to everything. Staff was very friendly and made you feel comfortable and at home. The restaurant was not open for lunch and a continental breakfast would have been nice but really it was a lovely stay. July 24, 2014
Rated 5.0 out of 5.0 by Family of 4 enjoyed our stay! We stayed in several Holiday Inns along the East Coast on our vacation with our 2 children. Manassas - Battlefield Holiday Inn was our favorite. The service at the Front Desk made the biggest difference. They were welcoming and friendly. Our room was spacious (2 queen beds - standard room), clean, and perfect for our needs. The pool was adequate and the exercise room had 2 treadmills, elliptical, and bike, which was nice. This was not an expensive place to stay, but we really enjoyed the area, as well as the friendly service given to us at the Holiday Inn. July 18, 2014
Rated 4.0 out of 5.0 by Nice staff We were a late arrival and the staff was waiting with a smile and welcome. The morning breakfast was ok, not a COMPLETE selection for the price of a buffet breakfast. July 3, 2014
Rated 5.0 out of 5.0 by Great Stay - Every Time This property is managed with guest comfort as a top priority. And management delivers. My many stays at this hotel have always meet my expectations; I have never been disappointed. Staff his helpful and courteous, the hotel is clean and management is onsite and fully engaged. Great stay - every time! July 2, 2014
Rated 1.0 out of 5.0 by quite a let down, service was poor and I don't think I will stay there next time First, I would like to state that I stay at Holiday Inn’s when I travel, with little if any complaints. This passed trip however was enough to make me look somewhere else. The stay cost twice as much as usual. When I asked about it the desk attendant gave me an answered to imply ( oh well ). The room has a broken desk chair. I found out that staying there does not automatically insure that my Priority Club point is added. The next morning I arrived at the dining room at 6:12 am for breakfast. The lights were off the room was dark and I thought they had not open yet. There were two other guests there who were sitting in the dark wondering why the room was dark and what you had to do. I check the sign at the entrance to confirm they were opened at 6:00 am. I had to ask for food service. There was a noticeable difference in the selection of food at the buffet, much smaller than in the past. I suppose I did not qualify for a complementary discount card for Breakfast. There was no coffee in the lobby. I had to keep looking for a server. I had to ask if I could have some coffee. After eating I waited for about ten minutes then had to track down the server. I paid with cash and the server made some comment about that, I could not understand what was said as they passed by dropping the change in my hand (hardly slowing down). In all I felt at the end of my stay that I was not very welcome there. I not sure if it was just one of those things or I would be better off staying down the road. Note: I don't expect a red carpet, just respect. June 30, 2014
Rated 5.0 out of 5.0 by Overall experience The staff and service was outstanding in all respects. It is always a pleasure to stay at this Holiday Inn. June 29, 2014
Rated 4.0 out of 5.0 by We'll be back A little snafu at checkin was addressed immediately by the obviously empowered, friendly, helpful front desk folks. We travel a lot. Stuff happens. It's what's done after stuff happens that really defines good service. "I'm so sorry! I'll take care of that right now!" Simple words you just don't hear much these days. We chatted with the General Manager a couple times. He spent time in the lobby engaging his guests. The condition of the room was typical for Holiday Inn. Ask for a corner room. It was a bit more roomy than most Holiday Inn rooms we've been in. Housekeeping was excellent. Beds comfortable. Not all properties are up to IHG standards as well as this location. Spent early mornings in the welcoming lobby sipping their decent coffee and reading. Breakfast was typical and adequate. However, if we had not had breakfast coupons we would probably have gone elsewhere. There are several eating options a short drive away. Nothing within walking distance. We have friends in the area so it's a great location for us. It's also a perfect spot from which to explore Civil War battlefields, Virginia wine country and horse farms. Although it's not close by, we also took the traffic challenge and drove up to Great Falls Narional Park for a day. Had a pleasant 4 day stay. Pretty sure we'll be back. June 15, 2014
Rated 5.0 out of 5.0 by Great people from waiter to GM serve guests From the time we checked in until the minute we left, staff went over and above to make the stay the best possible. Upon check- in, the manager at the desk left the counter to look for a cart for us to use. Thanks Manny. The room was fantastic. The next morning, roger, our waiter did an admirable job, especially since one cook and one waiter couldn't make it that day. Katie was ever pleasant and smiling in spite of the kitchen problems. The G. M. Came in to do his part out of passion for his hotel and family who worked there to make sure everything was running smoothly. With this hands on working from the top to the bottom, I definitely recommend this property very highly. June 12, 2014
Rated 4.0 out of 5.0 by Comfortable room, one of the worst "restaurants" ever Desk staff was fabulous at check-in and check-out. Room was spotless and incredibly comfortable. However, the "restaurant" was pathetic. I arrived at breakfast at 8:30 (supposed to serve until 10 on Saturday). Not only was the selection of food marginal at best, its presentation looked like something I've seen at Super 8. Even worse, I sat at my table for 22 minutes before they refilled them empty containers of bacon, eggs, potatoes and sausage. Adding insult to injury was the fact that the waiter/attendant never even approached me to see if I wanted coffee until I had almost finished eating. What a horrible way to start a day. But for the incredible front desk staff, I would not recommend this property. June 11, 2014
Rated 5.0 out of 5.0 by They aimed to please and hit a bull's eye! Housekeepers very friendly and accommodating to requests. The front lobby personnel were outstanding. Rooms were comfortable, clean and quiet. Room service was excellent. Pool was great! What's not to like? June 11, 2014
Rated 1.0 out of 5.0 by Avoid by all means if you're a business traveler Wifi didn't work. Picked the card to call service company and the line was dead. I sometimes work late and internet is the basic requirement. BTW No phone on desk, so had to take laptop bedside to even attempt. Tried calling reception to no avail. Went down to front desk and seems the reception was busy on personal phone in the back office. Not well behaved staff, at breakfast, the waitor's first sentence was how will you pay instead of Good morning or how are you today? Seriously! Was planning to stay 4 nights and had to check out. My travel agent website gave it a 2* and I took chances, I now know why it was so! I'm a platinum member and generally prefer Holiday Inn for all my stays, this was probably a one off bad experience! Lastly, the bill is still not uploaded to IHG website and they've also NOT credited the points for 2 night stay! I won't expect anything from this specific hotel! June 8, 2014
Rated 5.0 out of 5.0 by Breakfast Somewhere in the room, I would have liked to see information about the breakfast. What's the cost? Is it a breakfast buffet? June 6, 2014
Rated 5.0 out of 5.0 by Comfortable and relaxing place to stay. Everything was great except the dining. The breakfast offered virtually nothing and the hours were very short. After attempting some kind of breakfast, which was cold and tasted re-heated, we never even tried the dining for lunch and dinner. Great place as long as you eat somewhere else. June 5, 2014
Rated 4.0 out of 5.0 by good value stayed at Holiday Inn Mannassas Battlefield and had an enjoyable stay. clean room. pleasant staff and decent breakfast. cant' ask for much more June 5, 2014
Rated 5.0 out of 5.0 by Comfortable and convienient Hotel staff very helpful and friendly. Internet drops out when it rains (is this a generic problem in the area?) Desk-chair in room was broken, otherwise this hotel could not be faulted. June 3, 2014
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