Rated 4.0 out of 5.0 by Elvis71 Staff superb
From the receptionist, through the bar staff, to the waitress all the staff were well informed and helpful. The food was well cooked and beautifully presented.
The room did have some broken furniture, but we were offered an alternative, which was declined as we were only staying one night.
If flying from Manchester you could do an awful lot worse than this.
May 19, 2013
Rated 4.0 out of 5.0 by foundii The shuttle is a bit difficult to find
We arrive from USA at Terminal 2 Manchester... called the hotel and they said wait outside Terminal 2, door 2... we waited 45 minutes... several shuttles came by but for other customers... finally took a taxi... watch out, they will attempt to charge you 20 pounds for the trip... I told them I would give 10 pounds, they accepted (shuttle is 8 pounds). The hotel is nice, food and bar are good... but the shuttle is a bit of a pain. Did not offer any recognition for being a Platinum Priority Club.
May 17, 2013
Rated 4.0 out of 5.0 by Graham7 Great Front Desk Service
Becky on the front desk provided a tremendous and informative service throughout our stay, and with a smile; a great experience!
May 13, 2013
Rated 1.0 out of 5.0 by SouthJess Worst possible
Probably the worst Holiday Inn that I have ever experienced. Nothing complimentary from my stay to reflect upon.
May 12, 2013
Rated 4.0 out of 5.0 by gmegme The right way to start a holiday
Decided to stay overnight before our trip to avoid an early morning drive from the midlands.
Service from the staff excellent, especially the receptionists. Room warm, clean & comfortable. Transfer to & from the airport efficient & friendly.
Only complaint was the restaurant area was cold, which spoiled a nice meal. No one appeared to be able to (or allowed to??) put the heating on
May 12, 2013
Rated 4.0 out of 5.0 by VIVA OVERNIGHT BEFORE FLIGHT
Stayed here before so decided to stay before flight from Manchester airport.
Front of hotel, reception, interior lounge, restaurant, and bar areas were great, clean and modern looking.
Bedroom was a let down, stained curtains and drapes, room looked tired, and would benefit from a revamp.
Booked a king bed, but got 2 singles, when I mentioned this to reception, response was someone would come to the room and join the beds together. Did not take up the offer as we were only staying for 1 night.
Recognised as a priority club member, but no incentives as a platinum member.
Bar and restaurant staff were brilliant.
I would stay again if we were flying from Manchester airport.
May 10, 2013
Rated 5.0 out of 5.0 by Glyn76 Does what it says on the tin
As a regular user (3-4 times a year ) on pre Manchester airport departures I find it an excellent product. The ease of getting to and from the airport , and the on site parking packages make it the ideal choice. The staff are all very customer focused especially the reception staff who cannot do enough to help.
I have recommended this hotel to several others who have not been disappointed.
May 3, 2013
Rated 3.0 out of 5.0 by Dottyh Loud & inappropriate staff
My colleague and I stayed at this hotel prior to our flight the following day.
On arrival we wanted to drop off our bags and head straight for dinner. After waiting at the dining room reception for a good 5 mins with no attention we diverted to the bar area.
The bar man let us order from the dinner menu.
There was only one til being used so if there was a queue it soon affected the service.
The bar staff shouted to the kitchen at the side.
In particular there was one lady serving and she was so inappropriate and unprofessional with her behaviours. Whilst somewhat amusing, we didn't need to hear her shout from where we were sat (in the window) to the kitchen that one of our side dishes had been left off.
The whole feel and atmosphere was slap dash with little care and attention, with little confidence that anybody knew what they were doing. Whilst I noticed there as a sign to say there was a new til installed, this should never affect customer service.
Additionally I think hotels in UK need to start offering free wifi, I travel regularly and this is quite normal now, especially as many hotels have poor 3G signal.
May 1, 2013