Rated 2.0 out of 5.0 by markw316012631 Franchised hotel lets down the overall brand
Oh... where should I start? I often use Holiday Inn properties when I'm travelling, both for business and leisure, because I know what I'm going to get. Unfortunately the Manchester Central Park property (which is a franchise), is a huge disappointment.
Here's a list of annoyances on my stay - none of them major, but all of which demonstrate that it's the little things that add up to a great stay that this hotel desperately needs to pay attention to...
* No bottled or canned Coke at the bar - only postmix (i.e. the stuff on a gun that costs about 25p for 0.5 a litre) - sold for £3.30 a pint!
* Sliding bathroom door detached from bottom runner
* Bathroom shelf on the other side of the room to the sink.
* Towel rail on the other side of the bathroom to the shower/bath
* Shower mixer tap so stiff with lime scale I thought I would need to get help to turn it off
* TV with so much interference it was unwatchable
* Decor shabby in places
* "Double" bed is actually two single beds pushed together with a king size duvet
* Whole property surrounded by a 10' security fence and there was broken glass on the road outside in the morning (i.e. Newton Heath is not the safest place to stay).
* Room service menu looks like something from a roadside cafe (piece of laminated card), is uninspiring and mediocre.
All in all, I'm glad I was paying a corporate rate and not the advertised price...
One more point: don't get confused by the name - Central Park is in the northern suburbs and no-where near the centre of Manchester . (not a problem for me - it's close to my offices - but might confuse others).
May 18, 2013
Rated 5.0 out of 5.0 by JEDM A Very Satified customer
Highly recommend all facilities and the staff were faultless.
Comfy bed and lovely hot shower in the morning and breakfast high standard and lots of variety.
Many thanks to you all.
Ps.The negative con Is I forgot to bring my toothbrush and was hoping there would be a little gift toiletries bag.
As most other places I have stayed do supply these very useful over night kit.
April 29, 2013
Rated 4.0 out of 5.0 by Maryanne22 Room - very comfortable, lovely bed
Very comfortable stay. Excellent service and menu offered for evening meal. However, didn't realise breakfast not included. This was not made clear. Thought cost of full breakfast far too high.
April 18, 2013
Rated 5.0 out of 5.0 by stkwame good
good service . good staff. big car park nice food also .
April 7, 2013
Rated 4.0 out of 5.0 by guiritana pleasant surprise
Lots of nice touches, from the parking for Lady guests(!) to a free starbucks, pleasant service.
March 22, 2013
Rated 2.0 out of 5.0 by Acess123 Can't believe I am in Holiday Inn
Stay in the hotel as I am meeting a customer nearby. The first impression when I enter the holiday is not impressive, I have to wait a while until a member of staff come out from the office to do the check in for me. When I entered the room, it smells really bad actually the whole floor have a strange smell. The cleaner promised the reception will contact me to change the room for me but nothing happen after 15 mins. In fact, I can't stay any longer I have to go down to reception to get things sorted. Luckily the room change is smooth and staff is friendly.
In the evening, there is no hot water on tap and I have to inform the reception to get things sorted. Breakfast is overcharged as well for £12.99 for what they offer
Just cant believe this is a holiday inn
March 8, 2013
Rated 5.0 out of 5.0 by Melangell Impressive room, comfortable bed and all you need.
The bed was kingsize, though I was booked as a single occupancy. Very comfortable. Pleasant room, and bathroom included a bath as well as a shower, much appreciated. Squeezy bottle of liquid soap instead of fiddly little bottles. Liked the booking choices of available facilities for the room to be booked. Not a great view, car park, but who cares.
Not sure about the controls for the AC and heat in the room. Very powerful blast of hot air on entering the room, but difficult to work out how to adjust it subsequently.
Will recommend this hotel.
March 1, 2013
Rated 3.0 out of 5.0 by Ron54 Good Location
Good location if you want to be out of the city, ample parking, however rooms a bit tired in need of some up-grading. No offer of an up-grade to me as a Gold member.
Freindly and helpful staff especially around the bar and restaraunt area, just a shame that the reception was full of guests with luggage, un-ables to access the desk and nobody was asking for the area to be cleared
February 26, 2013